Student Loan Control Representative 1

About University at Albany:

Established in 1844 and designated a University Center of the State University of New York in 1962, the University at Albany's broad mission of excellence in undergraduate and graduate education, research and public service engages 17,300 diverse students in nine schools and colleges across three campuses. Located in Albany, New York, New York State's capital, the University is convenient to Boston, New York City and the Adirondacks.

ANNOUNCEMENT OF CLASSIFIED SERVICE VACANCY

The following vacancy exists in the classified service and may require eligibility from a competitive civil service list.

Job Description:

Vacancy #:  WF230222

Apply by:  January 13, 2024

Title:  Student Loan Control Representative 1

Location:  Student Loan Service Center, Rensselaer

Salary:  $44,957

Grade: SG-11

Hours:  Calendar Year: Monday - Friday, 8:00 AM - 4:00 PM

Duration:  Permanent

Requirements:

MINIMUM QUALIFICATIONS:

PERMANENT

• Candidates must be current state employees and have a reachable score on the Student Loan Control Representative 1 list; or
• Have a current permanent appointment with 1 year of service as a Student Loan Control Representative 1, or in a title eligible for transfer to Student Loan Control Representative 1; or
• Have an appointment as Student Loan Control Representative 1 here at UAlbany with less than 1 year of service (remainder of probationary period to be completed in new assignment); or
• Be a former state employee eligible for reinstatement to the title of Student Loan Control Representative 1

PROVISIONAL PENDING EXAM

Minimum Qualifications Open Competitive:  

Candidates must be eligible to take and pass the next available Student Loan Control Representative 1 exam and obtain a reachable score for consideration for possible contingent / permanent appointment.  Candidates must have two (2) years of debt collection experience.

Qualifying Experience : Experience in debt collection, where the majority of collection activities include regular contact with borrowers, lending institutions, and/or third parties for the collection of delinquent and/or defaulted loans. Activities include experience with incoming and outgoing calls, personal contact; skip tracing and negotiations of payment arrangements. This experience is usually obtained from a collection agency or various other institutions that have a collection department within the institution and its primary function and activities are related to debt collection.

Non-Qualifying Experience : Experience limited to loan origination, customer service related to inquires about loan balances, payment due dates, loan payoff amounts, or other maintenance of accounts or inquiries about the account are considered non-qualifying experience.

May be filled from a mandatory reemployment list if one is in effect at the time of appointment.

A completed application is required to be considered for this position.

Additional Information:

Federal law and regulations require notice to all prospective employees regarding crimes that have occurred on campus in the current three year period.  Please refer to the following website for the complete Annual Security Report ("Clery Report"): http://police.albany.edu/ASR.shtml

THE UNIVERSITY AT ALBANY IS AN EO/AA/IRCA/ADA EMPLOYER

Application Instructions:

To apply for this position, please submit a resume.  Applicants are also encouraged to provide a cover letter.

Applicants may apply as follows:

Email: [email protected] (indicate Vacancy #WF230222 in the subject line)

Postal Mail (to the below address):

Office of Human Resources, Classified Services
Vacancy #: WF230222, Student Loan Control Rep 1, Student Loan Service Center
1400 Washington Avenue, UAB 300
University at Albany
Albany, NY 12222

Hand-Carry to the Office of Human Resources (during business hours), located at:

1215 Western Avenue
University Administration Building, 3rd Floor, Suite 300
Albany, NY 12203