Student Intermediate

Information Technologies is seeking a student employee to perform hardware support and repairs for user departments.  Resolves hardware, software and communication problems/conflicts/defects.  May interact with customers, recommend and purchase inventory, and control supplies and/or parts.

Duties and Responsibilities:
1. Investigates, analyzes and resolves hardware and associated software and communications problems on university computer          systems; performs complex hardware repairs and maintenance on a wide range of pc-based computers and peripherals
2. Provides intermediate hardware technical assistance and support; troubleshoots and resolves system hardware, software, and        communications failures and conflicts
3. Evaluates existing computer systems hardware; based on customer needs, customizes and tests computer systems, and                  resolves configuration conflicts and errors
4. Installs, integrates and configures new computer systems and hardware for users
5. Researches, analyzes and recommends appropriate computer hardware for customized computer configurations
6. Reviews, prioritizes and processes problem reports; documents the progress of projects
7. Maintains a high level quality of customer service standards in dealing with and responding to questions
8. Performs miscellaneous job-related duties as assigned

Equivalencies not found for this position

Minimum Qualifications:

1.  Ability to perform intermediate repairs and upgrades on a wide variety of computers and peripherals

2.  Knowledge of a wide range of computer systems software, applications, hardware, and communications.

3.  Records maintenance skills

4.  Knowledge of customer service standards and procedures 

5.  Ability to simultaneously coordinate and complete multiple projects

6.  Knowledge of advances computer troubleshooting techniques

7.  Ability to diagnose the nature and extend of a wide range of computer problems

8.  Ability to install and configure systems, hardware and peripherals

Preferred Qualifications:

1.  Knowledge of maintenance and repair of computer hardware

2.  Investigating and resolving problems and/or repairing as specified by work orders

3. Other customized configurations

4.  Installing, integrating and configuring new systems and hardware for users

5.  Knowledge of the Windows 7, 8 and 10 operating system as well as the Mac OS (a basic skill set such as ability to connect to and troubleshoot wire/wireless network connections, understanding of web browser settings, and other relevant areas necessary to connect to UNM services).

The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.