Student Care Case Manager

Available Title(s):

1482-YN_ADMINPRO - Student Services Coordinator/Advisor 2

Business Title:

Student Care Case Manager

Employee Type:

Admin. Professional

Time Type:

Full time

Position Term:

12 Month

Position Details:

Summary of Duties:
The Student Care Case Manager is responsible for intervention, support, and prevention programs to assist students in distress or encountering challenges that impact their academic and personal success. Coordinates the development, implementation, and/or administration of campus-wide student services programs and initiatives along with advising and counseling students.
Required Qualifications:

Positions require a Bachelor’s degree and three (3) years of professional work experience in student services or related education/experience. Experience leading or directing the work of others. A Master’s degree in a related field may substitute for one (1) year of professional work experience. Any combination of relevant education and professional experience may be substituted for the educational requirement on a year‐for‐year basis.

• Demonstrated excellent verbal/written communication and interpersonal skills.

• Demonstrated ability to work effectively and positively in a diverse team environment.

• Demonstrated ability to prioritize tasks effectively.

• Experience working with diverse faculty, students, staff, and parents and families of students.

• Demonstrated ability to exercise professional judgement and leadership, including the ability to work independently. Ability to work a flexible schedule, which may include working extended time frames, including late hours and weekends. 

• Previous work experience at an institution of higher education.

Preferred Qualifications:

• Advanced degree in Counseling, Psychology, Social Work, Student Affairs, or related field.

• Experience working with Maxient Software.

• Experience working with Title IX, VAWA, ADA, Title II, FERPA, and other regulations associated with higher education. 

Additional Information:

Area/College:

Student Affairs

Department Name:

Dean of Students

City, State, Zip:

Pullman, WA 99164

Department Link:

https://www.deanofstudents.wsu.edu

Monthly Salary:
$4,061.90 – $5,077.36

In accordance with RCW 49.58.110, the above salary reflects the full salary range for this position. Individual placement within the range is based on the candidate’s current experience, education, skills, and abilities related to the position. Successful candidates typically begin up to mid-point of the salary range. For more information regarding Administrative Professional (AP) Compensation at Washington State University (WSU), please visit the following website: https://hrs.wsu.edu/managers/classification-compensation/ap-compensation-structure/ . 

WSU offers a comprehensive benefits package which includes paid sick and vacation leave; paid holidays; medical, dental, life and disability insurance package for employees and dependents; retirement; deferred compensation and optional supplemental retirement accounts.

For a more detailed summary of benefits offered by WSU for AP staff visit: https://hrs.wsu.edu/wp-content/uploads/2024/01/2024-Benefit-Overview-for-Faculty-and-AP.pdf .

Find total compensation information here: https://hrs.wsu.edu/managers/recruitment-toolkit/total-compensation/ .

Overtime Eligibility:

Overtime eligible

FTE: 100%

This is a Permanent position.

Posting Close Date:

Applicants must submit their completed application by Sunday, February 18, 2024 at 11:59 p.m.

Background Check:

This position has been designated by the department to require a background check because it requires access to children or vulnerable adults as defined by RCW 74.34 , engages in law enforcement, requires security clearance, interacts with WSU students in a counseling or advising capacity, has access to personal identifying and/or financial information, unsupervised access to university buildings/property, or other business-related need.  A background check will not be completed until an initial determination of qualification for employment has been made.

Application Instructions:

All applicants must upload a cover letter and resume/cv to their online application. Application materials should clearly communicate how the applicant meets all required qualifications.

• External candidates, please upload all documents in the “Resume/CV” section of your application. Internal candidates, please upload all documents in the “Resume/Cover Letter” section of your application. 

• All documents must be attached before submitting the application. The application cannot be edited once submitted.

• Documents may be submitted in one file or separate files.

• Applicants are encouraged to upload as a PDF if possible.

• Applicants will be requested to provide contact information for professional references within the online application.

Required Documents:

• Resume/CV

• Cover Letter

WASHINGTON STATE UNIVERSITY IS AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EDUCATOR AND EMPLOYER. Members of ethnic minorities, women, special disabled veterans, veterans of the Vietnam-era, recently separated veterans, and other protected veteran, persons of disability and/or persons age 40 and over are encouraged to apply.

WSU employs only U.S. citizens and lawfully authorized non-U.S. citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Services.

WSU is committed to providing access and reasonable accommodation in its services, programs, activities, education and employment for individuals with disabilities. To request disability accommodation in the application process, contact Human Resource Services: 509-335-4521 (v), Washington State TDD Relay Service: Voice Callers: 1-800-833-6384; TDD Callers: 1-800-833-6388, 509-335-1259(f), or [email protected] .