Founded in 1958, Columbus State University, with an enrollment of nearly 8,000, is part of the University System of Georgia. CSU offers more than 70 programs at the undergraduate and graduate levels and is ranked among the top public regional universities in the South by U.S. News & World Report. Columbus, located 100 miles southwest of Atlanta and the second-largest city in Georgia, is recognized as a vibrant and contemporary cultural community - https://visitcolumbusga.com.
Columbus State University has a nationally recognized track record of partnership and outreach through efforts such as the Cunningham Center for Leadership Development, Coca-Cola Space Science Center, Oxbow Meadows Environmental Learning Center, and its own residence the Spencer House in Oxford, England. The University has two primary campus locations in Columbus, Georgia: the original campus on 150 acres in midtown Columbus and a beautiful campus in historic downtown Columbus overlooking the Chattahoochee River. The Columbus region, with more than 350,000 residents, is home to world-class enterprises such as Aflac, Synovus, W.C. Bradley Company, TSYS and Ft. Moore, the U.S. Army's Maneuver Center of Excellence headquarters. For additional information about the University visit our website at www.ColumbusState.edu<http://www.ColumbusState.edu> .
The CSU Help Desk is responsible for providing courteous, prompt, and accurate technical assistance to CSU students, faculty, staff in person, telephone, online requests (eQuest), and email. Help Desk student assistant responsibilities include initial assessment, triage, research, and resolution of basic incidents and requests regarding the use of technology, hardware, application software and/or infrastructure components. The ideal student for this position will be friendly, helpful, and willing to learn with excellent verbal and written communication skills.
Provide excellent customer service to faculty, staff, and students; assist student within the lab using lab equipment, to include, computers, scanners, print release stations, and printers; assist students in the usage of general lab software; enforce all UITS computer lab rules; troubleshoot technical issues with mobile devices and computers; provide users with ongoing technical support by developing documentation; perform inventories and requisitioning equipment or supplies; maintaining complete records of daily activities, problems, and remedial action taken in a ticketing database and other duties assigned.
The applicant must have excellent customer service skills, strong oral and written communication skills; the position requires a high level of problem-solving ability; the applicant must have the ability to work closely with students and team members; the applicant must be knowledgeable in the current technologies for supporting computer hardware and network issues and the applicant should be able to resolve common computer, software, and network issues and GPA greater than 2.5.
Personal computer repair and networking skills preferred.
The salary is commensurate with education and experience. This position will work up to 25 hours per week.
- Resume
- Cover Letter
If you have any questions, please contact the Human Resources Office at 706-507-8920 or e-mail to [email protected].
To be considered for a Student Assistant position, the applicant must be a current Columbus State University student, taking at least six (6) credit hour courses per semester. "INDEED2019job" "INDEED2019job"
For fullest consideration, please submit your online application. Review of applications will begin immediately and continue until the position has been filled.
A successful criminal background check will be required as a condition of employment.
It is the policy of Columbus State University to recruit, hire, train, promote, and educate persons without regard to race, color, religion, sex, national origin, ethnicity, age, genetic information, disability, gender identity, sexual orientation or protected veteran status.