Student Accounts Coordinator

Delaware State University, United States

Updated: about 7 hours ago
Location: Dover, DELAWARE


General Description of the Position

Responsible for maintaining student ledgers by posting all course charges in a timely manner when due, coordinating issuance of books and supplies to all students when needed, responsible for tracking student out of pocket payments on a month to month basis, submitting delinquent student accounts to collection agencies when needed, accepting and receipting student/misc. payments daily.  


Essential Functions & Required Knowledge, Skills and Abilities

  • Fully being able to make professional decisions to coordinate the creation of a new student ledger per student by program and post all charges per award year/payment period based on the enrollment agreement. 
  • Work closely with students who are put on payment plans to ensure that the payments are being made timely monthly. Follow through with sending delinquent accounts to collections agencies if internal collections procedures are not working. 
  • Generate and process invoices to students and third parties, including following up on audits.
  • Counsel active and inactive students on financial matters that involve proactive problem solving and making decisions regarding on the spot problem solutions.
  • Generate weekly receivables reports to make supervisory decisions on continued communication with students and/or forward information to internal collections. 
  • Perform high quality customer service, including phone, email, and counter assistance, to students to assist with requests, inquiries, and account resolution
  • Posts voucher and non-tuition related charges and adjustments to students account and coordinate with other student services staff to ensure timely and accurate posting of charges and payments to the student account.
  • Reviews accounts for financial aid requirement completion and validation of charges/payments
  • Performs reconciliation procedures for transactions on a weekly, monthly, and annual basis to ensure accurate and timely posting to the general ledger
  • Follows up on complaints until they are resolved and attend to complex issues with minimal supervision.
  • Training current and new staff on projects for Student Accounts and Finance procedures.
  • Support the maintenance and administration of Student Smart Card and related card services.
  • Respond to billing inquiries and resolve escalated problems/questions with students, parents, staff, and university constituents in a friendly and timely manner.
  • Generate reports on a weekly basis to identify students that are within 2 months of graduation & check their ledgers to make sure all charges for the program have been correctly updated and posted (Banner). 
  • Perform office clerical functions such as: make copies as needed, scan copies to be mailed electronically or saved digitally and use certified postal mail to send out student’s refund checks or request for payment invoices to third party contracts. 
  • Reviewing, and implementing internal controls to ensure correct posting and accounting of all transactions in accordance with University/Federal/State policies, practices, and procedures standards and assist with the recordkeeping, reporting, and auditing requirements.
  • Perform other student accounts related duties as assigned. 

    • The individual in this job must possess these skills and abilities or be able to explain and demonstrate that they can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

  • Good verbal, written, and communication skills, organizational, time management, interpersonal, and problem-solving skills. 
  • Must be customer service oriented. 
  • Must be creative and self-motivated. 
  • Must be able to meet deadlines/due dates. 
  • Must have the ability to operate a computer and other normal office equipment and 10 key calculators. 
  • Must possess excellent telephone skills. 
  • Must be able to meet the university’s attendance and punctuality standards. 
  • Accounting skills needed to properly maintain student’s accounts in correct balance. 
  • Must be able to interact and communicate well with all departments. 
  • Ability to work flexible hours as may be required during peak processing time.
  • Must be able to travel both locally and out of town. 


    • Qualification Standards

  • Bachelor’s Degree from an accredited institution or equivalent experience, i.e. experience in higher education student accounting, accounting, and related activities is required. 
  • Proficient in Microsoft Office Suite
  • Preferred: experience with Ellucian’ s Banner Student Account Receivables and Billing system.

    • EEO Statement

    Delaware State University is an equal opportunity employer committed to fostering a diverse and inclusive academic global community. The University is dedicated to enhancing diversity and inclusion in all aspects of recruitment and employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, gender expression, national origin, ancestry, citizenship status, physical disability, mental disability, medical condition, military and veteran status, marital status, pregnancy, genetic information, or any other characteristic protected by state or federal law. The University is committed to achieving a diverse faculty and staff and encourages members of underrepresented groups to apply.

    Equal opportunity employer/program'' and “auxiliary aids and services are available upon request to individuals with disabilities''. 


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