Student Account Specialist (FT) - 132459

Why work at BYU?

As the flagship higher education institution of The Church of Jesus Christ of Latter-day Saints, Brigham Young University (BYU) strives to be among the exceptional universities in the world. At BYU, we are devoted to our faith and to our students. We take an active role in the university's mission : "To assist individuals in their quest for perfection and eternal life ."

Our unique mission, deeply rooted in the Gospel of Jesus Christ, provides countless ways to serve and make an impact. This, along with our remarkable culture of belonging, weekly devotionals, and endless opportunities for learning and growth all situated within a beautiful and historic campus make it hard to imagine a more inspiring place to work.

Student Account Specialist (FT)

At BYU, we are more than just an educational institution. We are a community dedicated to empowering students on their educational journey. Our Student Account Services team plays a crucial role in ensuring that students have a seamless experience managing their accounts and making a positive impact on their financial well-being. We are seeking a dedicated and detail-oriented Student Account Specialist to join our team. 

As a Student Account Specialist, you will be a vital link between Enrollment Services and other campus departments, providing essential support to resolve student account issues.  You will dive into detailed analysis of student accounts, manage departmental charges, and execute necessary adjustments.  You will serve as the primary liaison for tuition benefits between BYU and Church entities, including the Presiding Bishopric's Office, Mission President's Office and other CES schools. Additionally, your role involves evaluating and approving fee exception petitions, and contributing to the training of student employees.

Apply now and join us in our mission to support students as they pursue their educational goals and navigate their financial responsibilities!

What you'll do in this position: 

• Oversee student account transactions, including posting, adjustments and error corrections.
• Provide essential assistance to various departments around campus in uploading charges to student accounts.
• Manage and oversee the class deletion and petition processes.
• Coordinate the disbursement of Church-related tuition benefits.
• Administer 529 education savings plan and state pre-paid plans.
• Assist in managing Salesforce cases and addressing student inquiries.
• Conduct training sessions for Enrollment Services student associates pertaining to Student Financial Services processes and procedures.
• Maintain and uphold response metrics to ensure efficient service delivery.

What qualifies you for this role:

Required

• A firm commitment to the mission of BYU.
• Bachelor's degree or equivalent combination of education and office experience.
• Strong attention to detail and analytical skills.
• Professionalism, efficiency, and ability to maintain confidentiality.
• Excellent written and verbal communication skills for effective interactions.
• Ability to multitask and prioritize with a detail-oriented mindset.

Preferred

• Bachelor's degree and one year of office experience.
• Proficient skills in Microsoft Office Suite (Word, Excel, Outlook)
• Familiarity with PeopleSoft and Salesforce platforms.
• Experience in conducting training sessions.

What we offer in return:

In addition to our competitive pay structure, this position comes with fantastic benefits , including:

• 401k. BYU automatically contributes 8% at no cost to you. Additionally, if you contribute 5%, BYU adds an additional 4% (Rehires may qualify for different retirement plans)
• Excellent work-life balance: 13 paid holidays + 22 days paid vacation + 12 sick days, accrued annually
• Employee assistance program, available to the employee and all members of their household
• Tuition benefits for employees and eligible family members
• Access to athletic facilities
• Excellent medical/dental benefits
• Short/long term disability benefits
• Paid parental and maternity leave
• Wellness program
• Free on-campus parking
• Free UTA passes for employee, spouse, and qualified dependents
• Discounts at the BYU Store and for many events at BYU

Employee Class: Staff (Full-Time)
Work Location: Provo Campus
Environment: General office or other equivalently good environment
Physical Exam Required: N
Physical Exam Details: N/A
Desired Start Date: As soon as possible
Job Close Date: 07/10/2024
Pay Level: 49
Approximate Starting Salary: $44,500 to $58,000 (DOE)
Documents Required at time of Application:
Required: Cover Letter, Resume
Optional: Letter of Recommendation 1
Members of The Church of Jesus Christ of Latter-day Saints must hold and be worthy to hold a current temple recommend.
Brigham Young University is an equal opportunity employer, including disability and protected veteran status.
Brigham Young University (BYU) is widely recognized not just for its world-class education, but for its deep commitment to inspired religious values. Gathered together in a Christ-centered atmosphere, BYU employees are a vital part of a community of belonging, where we value the experiences, perspectives, and talents of each individual. If you share in our devotion to faith and to excellence, we have a place for you here at BYU!