Student Account Specialist

East Tennessee State University, United States

Updated: about 1 month ago
Location: Johnson City, TENNESSEE
Deadline: 29 Mar 2024

Posting Details
Position Information


Job Title Student Account Specialist
Department Office of Tax and Revenue Services - 40500
Pay Grade 7
Job Category Administrative
Job Summary
The Office of Tax and Revenue is seeking applicants for a Student Account Specialist role. This position reports to the Assistant Bursar and primarily involves advising students on financial transactions related to their student accounts. Key responsibilities include:
  • Setting up institutional payment cohorts via third-party billing agreements.
  • Ensuring timely receipt of payments post-billing.
  • Coordinating with various student support services and departments, including advisement, registrar, housing, graduate studies, and financial aid.
  • Cultivating effective working relationships with students, parents, faculty, and staff.
  • Advising students on financial holds impacting registration, grade reports, and transcripts, including past due balances and collection accounts.
  • Participating in the development and revision of web pages and publications related to financial matters.
  • Assisting with orientations alongside other staff in the Bursar’s Office and Student Affairs
  • Other duties as assigned. 


The value of employment at ETSU goes far beyond salary. The official workday is 7.5 hours, which includes a one-hour lunch/meal break. Regular benefited ETSU employees enjoy a full range of benefits, services, and programs including:
  • Paid time off & leave
  • 17 paid holidays
  • Educational Assistance 
  • Health and life insurance
  • Retirement
  • Access to University facilities and services and much more! 

Check out the ETSU Human Resources Benefits page for additional information at: https://www.etsu.edu/human-resources/benefits/ .
 
 ETSU is committed to ensuring that our students, faculty, and staff are valued and work in an environment of openness and acceptance. ETSU is an Equal Opportunity/Affirmative Action employer.
 
 Disclaimer: The Job Summary is intended to describe the general nature and level of work individuals perform in this classification. It is not intended to be a complete list of all responsibilities, duties, and skills required. Management reserves the right to revise the job or require different tasks to be performed as assigned to reflect changes in the position. Employees must be able to perform the position’s essential functions satisfactorily with or without reasonable accommodations. 
Knowledge, Skills and Abilities
  • Knowledge of university admissions, registration, fee payment, and student accounts.
  • Knowledge of computer systems and programs including Microsoft Office/Windows and internet browsers. 
  • Knowledge of university financial procedures, Title IV, FERPA, and financial data security policies. 
  • Knowledge of other university policies, procedures, structures, and services offered. 
  • Knowledge of Banner student, finance, financial aid, and accounts receivable modules. 
  • Ability to communicate effectively with groups or individuals. 
  • Ability to counsel students and parents regarding financial matters. 
  • Ability to establish and maintain effective working relationships with students, faculty, and staff. 
  • Ability to solve problems. 
  • Ability to work under pressure to meet deadlines while maintaining a high level of accuracy.
  • Ability to interpret and apply policies fairly and consistently. 
  • Ability to perform complex calculations. 
  • Ability to perform research. 
  • Ability to maintain confidentiality.
Required Qualifications
  • Bachelor’s Degree in Accounting or business-related field or higher 


or 
  • An equivalent combination of education and experience.
Preferred Qualifications
Salary

Posting Detail Information


Posting Number AS01325P
Is this position subject to a criminal background check? Yes
Is any part of the funding for this posting coming from a grant or outside funding source? No
FLSA Status Exempt
Open Date 03/15/2024
Close Date 03/29/2024
Open Until Filled No
Special Instructions to Applicants

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