Student Account Advisor III

University of Texas at Arlington, United States

Updated: 3 months ago
Location: Arlington, TEXAS
Deadline: ;

Position Information


Posting Number S05047P
Position Title Student Account Advisor III
Department Business Services
Location Arlington
Job Family Administrative Support
Position Status Full-time
Work Hours Standard
Work Schedule
Monday through Friday; 8:00am – 5:00pm
Open to External and Internal
Salary Salary is commensurate based on qualifications and relevant experience up to $45,000.
Duration Funding expected to continue
Pay Basis Monthly
Benefits Eligible Yes
Benefits at UTA
We are proud to offer a comprehensive benefits package to all our employees at the University.
To help you understand the full value of these benefits, we have created a tool that calculates the total worth of your compensation package. This tool takes into account all of the benefits that you are eligible for, including health insurance, retirement plans, and paid time off. To access this tool and learn more about the total value of your benefits, please click on the following link:
https://resources.uta.edu/hr/services/records/compensation-tools.php
University Information
The University of Texas at Arlington is located in the heart of the Dallas-Fort Worth-Arlington metroplex, a vibrant and diverse metropolitan area that is home to over 7 million people, one of the fastest-growing tech economies in the United States, and a wide array of arts, entertainment, and cultural activities. UTA is a comprehensive teaching, research, and public service institution dedicated to the advancement of knowledge through scholarship and creative work. The University is committed to providing access and ensuring student success, and to a culture of innovation, entrepreneurship, and commercialization of discoveries by our community of scholars. With an enrollment of more than 40,000 students, UTA is the second largest in the University of Texas System. As a result of its combination of rigorous academics and innovative research, UTA is designated as a Carnegie R-1 “Very High Research Activity” institution. UTA ranks No. 4 nationally in Military Times’ annual “Best for Vets: Colleges” list and is among the top 30 performers nationwide for promoting social mobility of its graduates (U.S. News & World Report, 2023). UTA is designated by the U.S. Department of Education as both a Hispanic-Serving Institution (HSI) and an Asian American and Native American Pacific Islander-Serving Institution (AANAPISI), and it has one of the top 5 most ethnically diverse undergraduate student bodies in the United States (U.S. News & World Report, 2023). Its approximately 270,000 alumni, including some who occupy leadership positions at many of the 24 Fortune 500 companies headquartered in North Texas, contribute to UTA’s $22.2 billion annual economic impact on Texas.
Furthermore, UTA is poised to experience widespread growth in the near future. The university recently launched the first phase of its RISE 100 initiative aimed at recruiting 100 new tenure-system faculty to amplify research standing and position UTA as a leader in key scholarly areas; more details are available at https://www.uta.edu/administration/president/strategic-plan/rise100 . The successful candidate for this position will have the opportunity to join UTA during an exciting period of growth and contribute as the university broadens its impact.
Job Summary
Assist in leading the customer service initiative within the Office of Student Accounts by providing exceptional customer service to UT Arlington’s community. The person in this role will be expected to adapt to the individual needs of our customers and outside collection agencies and explain complex details about the student account and a wide range of other business processes. The Student Account Advisor III must be able to work with confidence, consistent accuracy, and independence. This role requires someone who can excel in a fast past environment without compromising the level of service provided to all customers. These primary functions include all functions of collections, billing, invoicing, assisting customers and outside entities in person and via email, analyzing accounts and guidance where needed.
Essential Duties and Responsibilities
  • Responsible for the collection efforts related to university receivable system (student accounts receivables, housing, institutional loans, student orgs.).
  • Must understand the accounting procedures and requirements pertaining to the University’s accounts receivable system and how they are integrated with the other University systems.
  • Reviewing past due accounts to determine appropriate action, consulting with members of the University community regarding the status of past due accounts, and assuming responsibility for effective follow up on past due accounts.
  • Conducting collection reports and creating metrics.
  • Responsible for the maintenance of collection files by following University procedures for the recording and filing of both written and personal communications with debtors regarding their delinquent accounts and placement of accounts with outside agencies, invoicing, and bankruptcy accounts.
  • Promotes a professional image of the University in its debt collection effort by maintaining a good rapport between the University and the students, alumni, and friends while performing all related collection functions in an efficient manner.
  • Responsible for assisting in the Third-Party Billing processes in times of need, including but not limited to assigning students to contracts, processing departmental deposits, posting payments, and providing information via email, telephone, and/or in-person.
  • Responsible for assisting in cashiering functions in times of need, including but not limited to accepting and posting payments, processing deposits, removal of student account holds, cashing checks and processing/cashing vouchers, analyzing charges and payments, verifying financial aid refunds, balancing cash drawer, and processing change orders.
  • Other duties as assigned.
Required Qualifications
  • Bachelor’s degree with two (2) 2 years related experience or six (6) years related work experience or equivalent relevant experience.
  • Must have excellent customer service, leadership, collections, and cash management skills.
Preferred Qualifications
  • Bachelor’s degree in business, finance or accounting with four (4) years related work experience or seven (7) years related experience.
  • Higher Education and Collections experiences a plus.
  • Banking or financial institution experience.
Knowledge, Skills and Abilities
  • Proven leadership skills.
  • Experience assisting customers by email and/or in person.
  • Ability to work independently and multi-task in a fast-paced environment.
  • Computer skills in Microsoft Office suite, data entry.
  • Basic math skills.
  • Analytical skills.
  • Ability to multitask.
Other Requirements


Working Conditions
Special Conditions for Eligibility
Working Title
CBC Requirement
It is the policy of The University of Texas at Arlington to conduct a criminal background check on any applicant who is under final consideration for employment with the University.
EEO Statement
It is the policy of The University of Texas at Arlington (UTA or The University) to provide an educational and working environment that provides equal opportunity to all members of the University community. In accordance with federal and state law, the University prohibits unlawful discrimination, including harassment, on the basis of race, color, national origin, religion, age, sex, sexual orientation, pregnancy, disability, genetic information, and/or veteran status. The University also prohibits discrimination on the basis of gender identity, and gender expression. Retaliation against persons who oppose a discriminatory practice, file a charge of discrimination, or testify for, assist in, or participate in an investigative proceeding relating to discrimination is prohibited. Constitutionally-protected expression will not be considered discrimination or harassment under this policy. It is the responsibility of all departments, employees, and students to ensure the University’s compliance with this policy.
ADA Accommodations
The University of Texas at Arlington is committed to providing reasonable accommodation to individuals with disabilities. If you require reasonable accommodation in completing this application, interviewing or otherwise participating in the employee selection process, please direct your inquiries to 817-272-5554 or email [email protected] .


Posting Detail Information


Number of Vacancies 1
Open Until Filled Yes
Minimum Number of References Required 3
Maximum Number of References Accepted
Special Instructions to Applicants
Applicants must include in their online resume the following information: 1) Employment history: name of company, period employed (from month/year to month/year), job title, summary of job duties and 2) Education: school name, degree type, and major.

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