STEPS Student Hospitality Training Specialist

University of Kentucky, United States

Updated: 24 days ago
Location: Lexington, KENTUCKY
Job Type: FullTime
Deadline: ;

Posting Details
Posting Details


Job Title STEPS Student Hospitality Training Specialist
Requisition Number TE08137
Department Name 3DH40:Aux Services - Student Center
Work Location Lexington, KY
Salary Range $16.50/hour
Type of Position Temporary
Position Time Status Full-Time
Required Education
AA
Required Related Experience
3 Years
Required License/Registration/Certification
None
Physical Requirements
Able to push, pull, lift objects up to 50 lbs; climb stairs, endure occasional extreme temperature, sit for up to 8 hours, walking up to 8 hours, exposure to high noise levels
Shift
Shifts for this position require flexibility in scheduling, as they may vary and could entail evenings and weekends, contingent upon building hours.
Job Summary
Gatton Student Center is seeking a motivated individual to take on the role of a Training Specialist for the Gatton Student Center (GSC) Student Hospitality team. This position involves designing, organizing, and conducting 1:1 and group training sessions for our student staff, ensuring their readiness during employment, and supervising student staff to maintain operational standards during nightly shifts and rotational on-call weekend staffing.
Detailed responsibilities include, but not limited to:
  • Develop, create and conduct engaging and information 1:1 and group training programs for the GSC Student Hospitality team, including retreats, technical training sessions, and onboarding sessions for new hires ensuring all staff member are equipped with necessary skills and knowledge.
  • Provide hands-on supervisor for the student staff during evening shifts from 6 PM to midnight Monday-Friday and rotational on-call weekend staffing ensuring adherence to procedures outlined in GSC Student Hospitality handbook and address operational issues promptly, maintaining high standard of service delivery and professionalism.
  • Coordinate and manage staff coverage in the event of call-ins or unforeseen absences to ensure smooth operations.
  • Maintain open communication channels with student staff, fostering a positive and supportive work environment.
  • Collaborate with Student Program Specialist to align training objectives with organizational goals.


This role offers a fantastic opportunity to contribute to the professional development of student staff while ensuring the smooth operation of the Gatton Student Center’s hospitality services. If you are passionate about training, mentoring, and maintaining high service standards, we encourage you to apply and be a part of the dynamic team!
Skills / Knowledge / Abilities
  • Strong organizational skills with the ability to multitask, and prioritize effectively.
  • Excellent interpersonal and communication skills, both written and verbal.
  • Previous experience in training and development, preferably in a hospitality or customer service environment.
Does this position have supervisory responsibilities? Yes
Preferred Education/Experience
Bachelor’s degree plus 1 year experience
Deadline to Apply 04/14/2024
University Community of Inclusion
The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.
As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.
Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

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