Sr. Program Manager

Strayer University is committed to empowering students to achieve their personal and professional aspirations. The Senior Program Manager, Student Success, plays a critical role in developing cross-functional and enterprise plans and driving teams toward the execution of strategic goals. This role will create a continuous cycle of improvements – driving teams toward successful delivery of key milestones. This role will focus on building a more holistic and shared view of student success and assisting leaders in creating cross functional support and coordination across all efforts. They will be a crucial resource in driving the team toward greater efficiency through process improvement and change management initiatives.

Essential Duties & Responsibilities:

• Manage the portfolio initiatives across all team functions.

• Provide leadership for project team to meet project goals and project milestones.

• Support leadership in the continuous refinement of the team’s mission and on a framework that defines student success.

• Formalize tools, communication approaches, and ways of working for the team to maximize productivity and efficiency.

• Develop project plans for key initiatives – including maintenance and greater strategic efforts.

• Delegate tasks among team members to ensure tracking and progress of strategic initiatives.

• Meet with external vendors, thought partners, consultants to inform program direction.

• Develop processes for teams to consistently and efficiently execute tactics and strategies.

• Develop best practices to drive productivity

• Support leaders in standing up new Strayer functions, including but not limited to, defining a new function, developing a pitch/vision, defining measures of success/key metrics, developing cross-functional teams, defining and launching pilots and critical interventions.

• Drive the delivery of regular and consistent reporting of data from teams.

• Develop reports that articulate findings, successes, and opportunities to key stakeholders across the university.

• Coordinate and facilitate professional development sessions for team

• Communicate and help to celebrate team efforts and results

• Lead meetings with employees to review team goals and strategies

• Coordinate in-person, virtual work sessions to create focus, cross-functional alignment, and buy-in for key initiatives.

• Create processes and approaches for team to stay connected to internal and external research and trends.

• Monitor and report on the usage of key tools, experiences, and services that drive student success.  

Oversees key aspects of Strayer Alumni strategy:

• Creates and is accountable for the maintenance of Strayer’s alumni website, social media, and other community platforms.

• Establishes the requirements, milestones, and deliverables for advancing alumni efforts.

• Collaborates with various stakeholders to define needs, scope, timeline, budget, risks, etc.

• Facilitates internal and key stakeholder meetings.

• Other duties as opportunities arise.

Job Skills:

• Project Management Proven project/program management skills – defining project scope, schedules, updates, risks. 

• Developing cross-functional project plans and tracking tools.

• Ability to support leaders in defining objectives and measurement approach Implementing an agile approach to scoping pilot opportunities for quick implementation and testing.

• Data and reporting.

• Monitor projects and report on successes and risks Work with analytics partners to develop needed dashboards to track and monitor student performance.

• Strong attention to detail.

• Ability to produce reports and dashboards that succinctly articulate findings and recommendations.

• SEI/Strayer Focused Proven ability to communicate effectively, persuasively, and professionally, both verbally and visually, with leadership, cross-functional teams, and internal and external audiences.

• Embraces and supports the importance of diversity, equity, and inclusion efforts.

• Willingness to test concepts and rapidly iterate.

• Strong organization skills.

• Ability to proactively manage and prioritize projects and activities with firm deadlines.

• Strong work ethic, with the ability to effectively manage competing priorities.

• Proven relationship-builder.

• High emotional intelligence.

• Proactive problem solver. 

• Flexibility and comfort in a fast-paced, rapidly changing environment.

• Excellent interpersonal, communication, and public speaking skill.

Work Experience:

• 5+ years experience in project/program management, education, student success/affair.

• Experience managing complex projects concurrently.

• Project/program management experience   that involves cross-functional workstream.

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Education:

• Bachelor degree from a regionally accredited university or college.

Other:

• Must be able to travel occasionally should a business need arise. For most roles travel would not be common. Travel may involve plane, car or metro. In accordance with ADA policies, reasonable accommodations regarding travel limitations can be provided. Travel will be more common for roles such as Account Executives (25 - 50%), senior leaders (10 – 20%) or Capella Core Faculty (5 – 10%).

• Ability to work onsite in Corporate or Campus location (in a typical office environment) may be required based on role. If so, this would include being mobile within the office, including movement from floor-to-floor using elevators or stairs.

• If offsite or hybrid role, must have access to work in setting which enables meeting all requirements of the role (including privacy, reliable internet access, phone, ability to video conference, etc.) at a remote location.

• Faculty and Federal Work Study roles require access to work in setting which enables meeting all requirements of the role (including computer, privacy, reliable internet access, phone, ability to video conference, etc.) at a remote location.

• This role may require lifting, however reasonable accommodations will be provided in accordance with our ADA policies.

• Must be able to meet critical thinking and problem solving aspects aligned to job duties, as well as effectively communicating with co-workers.

• Must be able to work more than 40 hours per week when business needs warrant. Accommodations related to schedule may be considered.

• Able to access information using a computer.

• Other essential functions and marginal job functions are subject to modification.

• SEI is an Equal Opportunity employer committed to a diverse and inclusive community. We welcome applications from all. While it is not typical for an individual to be hired at or near the top end of the pay range at SEI, we offer a competitive salary and benefits package.  The actual base pay offered to the successful candidate may vary depending on multiple factors including, but not limited to, job-related knowledge/skills, experience, business needs, geographical location, and internal pay equity. Our Talent Acquisition Team is ready to discuss your interest in joining SEI. The expected salary range for this position is below.

$92,700.00 - $139,100.00 - Salary

If you require reasonable accommodations to complete our application process, please contact our Human Resources Department at [email protected] .