Specialist - Event Staff Usher (Part-Time, Variable Hour)

The UCCU Center at Utah Valley University are seeking skilled and motivated individuals to work part time as Guest Services Representatives. Come join our team and and be a part of some of the most exciting events, concerts, and tournaments in Utah. This position will be involved with greeting guests, taking tickets, and assisting with guest questions and needs. The UCCU Center is an exciting environment to work in where each day and each event present new challenges. We would love for you to be a part of our team! 

• Provide excellent customer service including greeting patrons, scanning tickets, distributing programs and other materials, tending to guests' comfort, and assisting them with any questions or problems. 
• Monitor the activity and behaviors of all guests to ensure their safety. Enforce event rules and relevant health and safety regulations. Ensure that the lobby and public areas are neat and organized. Assist patrons in following all emergency protocols and guiding audience members to the exits in an orderly manner. 
• Other duties as assigned.

High school diploma or GED.
Preferred Qualifications:
Experience with Two Way Radios is preferred. Experience with events and crowd management is preferred.

• Knowledge and understanding of, sensitivity to, and appreciation for the diverse ethnic, socioeconomic, disability, and gender diversity of guests and staff attending or working with the UCCU Center and Utah Valley University. 
• Knowledge of suspicious activity and behaviors. 
• Knowledge of where to find help with ticketing issues, an unruly guest, a medical emergency, etc.
• Skills in effectively dealing with a wide variety of personalities and situations requiring diplomacy, tact, friendliness, poise, and firmness. 
• Fantastic communication and social skills, including the ability to listen and de-escalate tense situations.
• Ability to read small print. 
• Ability to climb steps repeatedly. 
• Ability to descend/ascend ramps and inclines/declines. 
• Ability to stand for long periods of time. 
• Ability to work in a fast-paced, busy environment with environmental conditions such as noise, dark/dim/absence of lighting etc.
• Ability to bend, stretch, reach, and kneel without restriction. 
• Ability to stay calm in an emergency or confrontational situation. 
• Ability to present a professional, polished appearance.

EEO Statement:

UVU employment decisions are made on the basis of an applicant’s qualifications and ability to perform the job without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age (40 and over), disability, veteran status, pregnancy, childbirth, or pregnancy-related conditions, genetic information, or other bases protected by applicable federal, state, or local law.