Social Work Graduate Program Coordinator

Social Work Graduate Program Coordinator

• Full-time
• Job Classification: Staff
• FLSA Status: Non-Exempt (hourly)
• Department: Master of Social Work
• Type of employment: Regular full-time

Company Description

Augsburg University has maintained a strong academic reputation defined by excellence in the liberal arts and professional studies since 1869. A safe and welcoming campus in the heart of Minneapolis, Augsburg offers undergraduate and graduate degrees to nearly 3,200 diverse students.

Augsburg’s mission is to educate students to be informed citizens, thoughtful stewards, critical thinkers, and responsible leaders. The Augsburg experience is supported by an engaged community that is committed to intentional diversity in its life and work. An Augsburg education is defined by excellence in the liberal arts and professional studies, guided by the faith and values of the Lutheran church, and shaped by its urban and global settings.

Augsburg invites individuals who share our mission and commitment to intentional diversity, equity, inclusion and belonging to join our community.  In particular, Augsburg invites BIPOC, LGBTQIA+, individuals with disabilities, women, veterans and those from underrepresented or marginalized backgrounds are encouraged to apply. 

Job Description

Summary of Position

Primary interface/liaison between MSW students and the University to ensure successful progress through the MSW program and to minimize student attrition. Establish positive, effective relationships and work collaboratively with a variety of stakeholders (staff, faculty, students, and community members). Collaborate with MSW Director and other department members on program management, program planning, development projects, and achievement of program goals. Use department policies as guide for judgments in decision making and consult with MSW Director and/or Social Work Chair as warranted.

Primary Responsibilities

• Collaborate with graduate admissions and program directors on intake admission/matriculation efforts for newly admitted education graduate students.
• Collaborate with Program Directors and Chair to implement department wide policies, practices, and procedures.
• Maintain regular communication with graduate students, e.g. registration, deadlines, etc., and with alumni for the purpose of outreach and engagement.
• Use multiple modes of communication with students, faculty, and staff regarding procedures and requirements. A commitment to equity and social justice-oriented workplace, educational and community environments.
• Serve as academic advisor to graduate students.
• Plan and coordinate graduate program events, such as guest speakers, faculty led lectures, or special program initiatives.
• Collaborate with the PR department to issue program specific press releases and press memos and website content manager.
• Inform graduate education marketing efforts by assisting admissions with information sessions, fairs and events; and reviewing external communication.
• Enter, manage, and utilize department and student data in the student information system/degree audit/campus CRMs, track registration information, and assist Graduate Director with enrollment management.
• Serve as Augsburg MSW program liaison to MSW students. Provide problem-solving on a variety of issues affecting MSW students; produce a variety of written communications and official program documents; and provide consultation and other info sharing with students to ensure successful progress through MSW program and to minimize attrition.
• Coordinate matriculation of new MSW students; including establishing positive relationships, providing ongoing information/consultation to new students, and providing mentorship/guidance about completion of admission conditions.
• Plan, coordinate and conduct New Student Orientation with MSW Director, department and University staff.
• Manage MSW enrollment and program data. Collect and analyze a variety of student data and produce both regular and ad hoc reports on enrollment totals, profiles, and projections to allow analysis of enrollment trends and evaluate progress toward program goals.
• Create, implement, and analyze both quantitative and qualitative assessments, evaluations, and research studies for the department and the Council on Social Work Education.

Additional Responsibilities

• Actively collaborate with the graduate program director, department chair, and other faculty and staff to communicate program related information and updates.
• Work closely with other graduate program coordinators to develop uniform policies and practices, where applicable.
• Monitor, prepare, verify, and sign clinical clock hours and other necessary form for the Minnesota Board of Social Work.
• Coordinate MSW student course registration.  Plan, produce and distribute MSW course registration materials and monitor registration progress to ensure proper course sequencing and equitable section sizes.
• Provide on-going review of MSW student academic progress, and changes in enrollment status to allow timely intervention and record updates.
• Coordinate and process graduation applications. Coordinate with Event Services and Registrar on a variety of activities related to commencement ceremonies.
• Execute responsibilities as assigned through committee work, which includes scheduling meetings, developing and distributing agendas, recording minutes, facilitating correspondence, and completing related project duties.
• All other duties as apparent or assigned by supervisor(s).

Work Environment and Physical Demands

• Typical work environment is an office.
• Sedentary work for long periods of time.
• Regular computer and phone use.

Qualifications

Minimum Qualifications

• Bachelor’s degree required.
• Experience working in an Education, Communication, Marketing, or a related field required.
• At least three (3) years of experience working in a higher education setting.

Preferred Qualifications

• Master’s degree preferred.
• Knowledge of higher education and graduate student advising.
• Experience working with student records and correspondence.

Knowledge, Skills and Abilities

• Exceptional organizational, written and data management skills required.
• Excellent written, verbal and interpersonal skills required.
• Ability to work effectively and collaboratively in a diverse work environment.
• Ability to be attentive to details, be accurate, be precise.
• Ability to reason/analyze; maintain confidentiality; and demonstrate patience, and understanding.
• Ability to show initiative; organize workflow; and manage multiple projects; and handle frequent interruptions.

Additional Information

Benefits at Augsburg

Augsburg University offers a competitive and comprehensive total rewards program including: 

• Medical, dental and vision coverage

• A generous 403(b) matching program with an employer contributions of up to 8% upon eligibility

• Up to 100% tuition remission for employees, spouses and dependents, and participation in the Tuition Exchange program with colleges and universities throughout the US

• Generous paid time-off, including 14 paid holidays, 12 sick days, 2 community service days, and vacation of up to 22 days per year immediately upon hire

• Employer-paid STD, LTD and life insurance

• Employee Assistance Program (EAP) for all employees

Equal Opportunity and Affirmative Action Statement

Augsburg is an equal opportunity employer and does not discriminate on the basis of gender, sexual orientation, marital status, gender identity, race, age, disability, religion, national origin, color, or any other protected class.  

Augsburg University is committed to providing equal employment opportunity to all applicants and employees regardless of their race, color, creed, religion, gender, age, national origin, familial status, disability, veteran status, sexual orientation, gender identity, gender expression, marital status or public assistance status, or any other characteristic protected by federal, state, or local law. 

If you need a reasonable accommodation to complete our application process, please contact our Human Resources Department at phone number: 612-330-1058 or email: [email protected].

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