SHRA Temporary Computer Tech Support I

Details

Posted: 15-May-24

Location: Wilmington, North Carolina

Salary: Open

Categories:

Information Technology
Staff/Administrative

Internal Number: 32149

Department: TAC Services - 55210

Brief Summary of Work for this position:

Technology Assistance Center (TAC) Temporary Technical Staff
This position will provide front line technical support for faculty, staff and students at the Technology Assistance Center (TAC) and should have a combined skill set of technical and customer service abilities.
Duties will be performed on campus at the Technology Walk-in Center and will include in-person support as well as assisting clients via live chat and telephone. Applicants will need to be able to quickly learn support techniques for various platforms that the university utilizes such as Canvas, Team Dynamix and Banner; and should already be proficient with Office 365 software, various operating systems, internet browsers settings, and system troubleshooting such as WiFi and VPN. Hardware experience and/or familiarity with Adobe Creative Cloud is a plus.
Having the ability to professionally communicate both verbally and written with clients is a must. Position will work closely with our TAC student work force at the Walk-in Center and must feel confident with the ability to teach and mentor them regularly as they assist clients.

Minimum Education and Experience Requirements:

• Experience providing customer service while resolving technical issues

• Experience with an Incident Management ticketing system

• Proficiency with providing Office 365 technical support

• Ability to provide level 1 troubleshooting for network connectivity issues

• Ability to provide level 1 technical support for MAC and Windows operating systems

• Excellent verbal and written communication skills

• Ability to thrive in a team environment

Applicant Instructions:

Please note, this is a temporary position. The length of the assignment will be based on department need with the possibility of continuation. Temporary assignments cannot exceed 11 consecutive months without a full 31-day break from employment. Employees in temporary positions are not considered permanent state employees and do not earn leave. Temporary employees are subject to the Affordable Care Act guidelines.
For more info/to apply visit http://jobs.uncw.edu. Applications must be submitted through the online application system by to be considered.

AA/EEO Statement:

At the University of North Carolina at Wilmington (UNCW), our culture reflects our values of inclusion, diversity, globalization, ethics and integrity and innovation and we are committed to providing equality of educational and employment opportunity for all persons without regard to race, sex (such as gender, gender identity, marital status, childbirth, and pregnancy), age, color, national origin (including ethnicity), religion, disability, sexual orientation, political affiliation, veteran status, military service member status, genetic information, or relationship to other university constituents – except where sex, age, or ability represent bona fide educational or occupational qualifications or where marital status is a statutorily established eligibility criterion for State funded employee benefit programs. UNCW believes that embracing the unique contributions of our faculty, staff and students is critical to our success and paramount in being recognized for our global mindset.

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About The University of North Carolina at Wilmington
The University of North Carolina Wilmington, the state’s coastal university, is dedicated to the integration of teaching, mentoring, research and service. Widely acknowledged for its world-class faculty and staff and continuously recognized at a national level for scholarly excellence and affordability, UNCW offers a powerful academic experience that stimulates creative inquiry and critical thinking and a community rich in diversity, inclusion and global perspectives.A public institution with nearly 18,000 students, UNCW offers a full range of baccalaureate- and graduate-level programs, as well as doctoral degrees in educational leadership, marine biology, nursing practice and psychology; and many distance learning options, including clinical research, an accelerated RN-to-BSN program, an Executive M.B.A. program structured for working professionals, and the nation’s only bachelor’s degree program focused on coastal engineering.The university’s efforts to advance research and scholarly activities have earned UNCW the elevated designation of “Doctoral Universities: High Research Activity” institution (R2 University) by the Carnegie Classification of Institutions of Higher Education.UNCW has been part of the University of North Carolina System since 1969.
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