|Position Classification Title||Systems Programmer/Specialist|
|Functional Title||Servicenow Platform Lead|
Re-Post, Previous Applicants Need Not Re-Apply, Still Under Consideration
Position will serve as a primary resource for development, integration, configuration, and administration within the UNCG ServiceNow platform for the Office of Information Technology (ITS). This individual must offer a blend of functional and technical knowledge of the ServiceNow ITSM platform. They will work closely with team members and other stakeholders to design, configure, test, document, and deploy changes to the environment while ensuring the system remains healthy and functions efficiently. To meetthese objectives, this person must demonstrate strong technical abilities as well as a deep understanding of Service Management standard methodologies. The ServiceNow Platform Lead designs and implements reports, dashboards, scripts, business rules, workflows, and configures (or modifies) applications to meet business requirements. This position will also design and implement data feeds and interfaces with other systems (e.g., databases, monitoring tools, LDAP, etc.), including mappings for extraction and transformation from source to target data stores. In addition to ServiceNow platform expertise, a deep knowledge of modern web technologies is required to fulfill the duties of this position. This person must be able to research and understand new, complicated processes and procedures, and be able to learn new technologies –especially as they relate to the web, mobile, and ServiceNow platforms. This position will track, prioritize, and implement integration requests and bug fixes, leveraging formal change management processes and maintaining internal documentation. They will also provide advanced application support, training others on an as-needed basis. On-call duties are assumed as part of this position.
Bachelor’s Degree in Computer Science, Computer Information Systems, Computer Engineering, or closely related degree from an appropriately accredited institution and three years of experience in operations analysis and design, systems programming, or closely related area; or a Bachelor’s Degree from an appropriately accredited institution and four (4) years of experience in Operations Analysis and Design, Systems Programming or closely related area; or an Associate’s Degree in Computer Information Technology,
Ideal candidates will have the following experience / qualities:
If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.
|Special Instructions to Applicants|
|Recruitment Range||$56,000 - $93,414|
|Org #-Department||Information Technology Services - 23101|
|Work Hours of Position||8 A.M - 5 P.M, Monday - Friday|
|Number of Months per Year||12|
|Job Family||Operations & Systems|
|2-4 key competencies for successful execution of job duties, including chosen level definition:||
Technical Knowledge: Ability to modify complex operating software programming and make sophisticated modifications. In depth knowledge of automated operations software and its functioning related to other software. Ability to serve as a resource in solving problems of high complexity
Technical Support: Ability to assist management in establishing technical standards and processes. Ability to integrate knowledge and skills from a range of technologies to address work assignments and problems of moderate complexity. Ability to research and implement appropriate new technologies.
Consultancy: Ability to understand the market, industry and competitors that have an impact on the customer’s business. Ability to consult with senior level decision-maker and develop long-range strategic alternatives on an ongoing basis. Ability to analyze and assess client needs to develop effective and appropriate solutions to complex problems. Ability to build client support of IT objectives.
|Type of Appointment||1.0 (Full-Time)|
|If other, please indicate|
|Time limited duration of appointment.|
|Salary Grade Equivalency||82|