Service Transition Process Manager

IT - Service Management

Part Time

76850BR

Job Summary

Independently uses and applies wide-ranging experience and proficiency in organizational development, effectiveness, business process analysis and strategic planning on projects that involve multiple organizations and stakeholders. Uses advanced organizational development professional concepts and organization objectives to resolve complex organizational development, design and effectiveness issues. Regularly works on highly complex issues of strategic engagements where analysis of circumstances and information requires an in-depth evaluation of factors. Exercises judgment in selecting methods, techniques, and evaluation criteria for obtaining results.

The final salary and offer components are subject to additional approvals based on UC policy.

To see the salary range for this position (we recommend that you make a note of the job code and use that to look up): TCS Non-Academic Titles Search (ucop.edu)

Please note: An offer will take into consideration the experience of the final candidate AND the current salary level of individuals working at UCSF in a similar role.

For roles covered by a bargaining unit agreement, there will be specific rules about where a new hire would be placed on the range.

To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html

Department Description

The goal of the ITSMO is to get disparate functional groups to work in a common manner based on accepted industry best practices to efficiently deliver services that our customers want and value.

ITIL is an ITSM best practice framework we have chosen for UCSF.  It is the most widely accepted approach to ITSM world-wide and contains 26 ITSM processes.  We use the “adopt and adapt” approach rather than blindly trying to introduce all 26 processes.  These 26 processes are divided up into five stages of the service lifecycle: Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement.

Required Qualifications

• Bachelor’s degree in Business, Computer Science or related discipline or equivalent combination of education and experience.
• ITIL Foundation Certification.
• 10+ years of relevant technical and business experience
• 5+ years of academic and/or healthcare experience.
• 5+ years of progressive Change Management experience.
• 5+ years experience with Business Analysis, Process Flow and Mapping
• 3+ years of practical experience with IT Process Management (ex. Leading Change Process team meetings, facilitating CAB meetings, etc.)
• Well-versed on ITIL Service Lifecycle Management Processes
• Exceptional leadership, prioritization, and project management skills
• Proficient analysis and process methodology skill set
• Strong coaching, mentoring, and people management skills
• Ability to effectively communicate to all levels of management (written and verbal)
• Ability to work across organizational barriers to achieve desired results
• Adaptable and flexible to change in a large organization
• Self-motivated and has a positive attitude
• Detailed-oriented and organized
• Excellent judgment, decision making skills, and the ability to work under continual deadlines and pressure
• Expert user of MS Office suite including advanced tools such as MS Project, PowerPoint, and Visio.
• Experience working in a SAAS platform technical environment, specifically ServiceNow or Salesforce

Preferred Qualifications

• Experience leading new technology pilots and business process reengineering.
• ITIL Release, Control & Validation Capability Certification

License/Certification

• ITIL Foundation Certification.

About UCSF

At UCSF Health, our mission of innovative patient care, advanced technology and pioneering research is redefining what’s possible for the patients we serve – a promise we share with the professionals who make up our team.

Consistently ranked among the top 10 hospitals nationwide by U.S. News & World Report – UCSF Health is committed to providing the most rewarding work experience while delivering the best care available anywhere. In an environment that allows for continuous learning and opportunities for professional growth, UCSF Health offers the ideal atmosphere in which to best use your skills and talents.

Pride Values

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as our PRIDE values.

In addition to our PRIDE values, UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu

Join us to find a rewarding career contributing to improving healthcare worldwide.

Equal Employment Opportunity

The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Job Code and Payroll Title

000562 ORGANIZATIONAL CNSLT 4

Job Category

Professional (Non-Clinical)

Bargaining Unit

99 - Policy-Covered (No Bargaining Unit)

Employee Class

Limited Appt

Appointment End Date

31-May-2024

Additional Shift Details

Monday - Friday