Details
Posted: 09-Apr-24
Location: Los Angeles, California
Salary: Open
Categories:
Staff/Administrative
Internal Number: 1679
Special Instructions to Applicants
Please upload cover letter and resume combined.
Department Summary
The Office for Research Information Systems (ORIS) is a part of the Office of Research Administration (ORA) which supports the UCLA research program by providing leadership, professional guidance and administrative services to faculty, department administrators, and students.
Position Summary
Under the direction of the ORIS Service Desk Supervisor, the Business/Technical Support Analyst provides first level Service Desk customer service support based on established escalation procedures and guidelines. Responds to trouble tickets submitted by ORA staff; utilizes various technical resources to research problem resolutions; and documents problem resolutions. Routes and coordinates unresolved issues to the appropriate IT personnel and ensures that all requests are followed to completion. Stages and configures new client workstations for installation using standard images, operating systems, network drivers and desktop software in accordance with the procedures developed by ORIS Operations for rapid deployment. Assist with hardware inventory and asset management reporting. Assist with managing the department's antivirus and antispyware systems. Hybrid position. Please upload cover letter and resume combined.
Salary & Compensation
*UCLA provides a full pay range. Actual salary offers consider factors, including budget, prior experience, skills, knowledge, abilities, education, licensure and certifications, and other business considerations. Salary offers at the top of the range are not common. Visit UC Benefit package to discover benefits that start on day one, and UC Total Compensation Estimator to calculate the total compensation value with benefits.
Qualifications
Special Conditions for Employment
Schedule
8:00am - 5:00pm
Union/Policy Covered
TX-Systemwide Technical
Complete Position Description
https://universityofcalifornia.marketpayjobs.com/ShowJob.aspx?EntityID=38&JDName=Business/Tech%20Support%20Analyst%202%20TX%20(MI-DPT309100-JC007359-PD168235)
Create a Job Alert for Similar Jobs
About University of California Los Angeles
Why work at UCLA? Benefits:UCLA offers a comprehensive benefits package, including an average of three weeks' vacation per year; an average of 12 days per year sick leave; 13 paid holidays per year; health, dental and optical benefits; life insurance; disability insurance; the University of California Retirement Plan with 5 year vesting and various voluntary UC Savings Plans. There are also special programs and privileges available, such as accessibility to cultural and recreational programs, athletic events, and the University Credit Union. The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, disability, or protected veteran status.
Connections working at University of California Los Angeles
More Jobs from This Employer
https://main.hercjobs.org/jobs/19969214/service-desk-analyst
Return to Search Results
Similar Positions
-
Software Developer, Procure To Pay Products, University of California, United States, 7 days ago
Department Summary In partnership with and in support of administrative stakeholders, the Business Information Technology team designs, develops, configures, enhances, optimizes, and maintains pro...
-
Application Administrator, Bruin Learn Center Of Excellence (Co E), University of California, United States, 7 days ago
Department Summary The Bruin Learn team conceives, configures, monitors, defines, tests, delivers, monitors, optimizes, and refines Bruin Learn products and application technologies, including but...
-
Distance Education Operations Specialist, University of Southern California, United States, about 5 hours ago
DEN@Viterbi (DEN) is the USC Viterbi School of Engineering’s graduate online engineering program that supports more than 40 master’s degrees and noncredit programs in a hybrid model, supporting fa...
-
Administrative Director, University of California, Los Angeles, United States, 5 days ago
JOB DUTIES Description As the Administrative Director, you’ll play a pivotal role at the Simms Mann Center for Integrative Oncology, reporting to the Center Director. Your responsibilities include...
-
Provider Enrollment Specialist, University of California, Los Angeles, United States, 12 days ago
JOB DUTIES Description Take on a key administrative role within an award-winning health system. Elevate the operational efficiency of a world-class healthcare leader. Take your career in an exciti...
-
Application Administrator, Collaboration & Productivity Products, University of California, United States, 7 days ago
Department Summary In partnership with and in support of administrative stakeholders, the Business Information Technology team designs, develops, configures, enhances, optimizes, and maintains pro...