SERVICE COORDINATOR: WEIGHT MANAGEMENT AND METABOLIC CENTER: DAYS (M - F)

HOURS:  Monday through Friday 8AM to 5PM

DEPARTMENT:   Weight Management and Metabolic Center

WORK LOCATION: Jefferson City, MO

SALARY:  $16.19 - $25.54/HR

ABOUT MU HEALTH CARE  

MU Health Care is a growing academic health system in mid-Missouri comprised of multiple hospitals — including the region’s only Level 1 Trauma Center and region’s only Children’s Hospital — and over 50 specialty clinics located throughout the region.

As an MU Health Care employee, you’ll be part of an exceptional team committed to our mission of saving and improving lives. Our core values of inclusion, respect, service, discovery, responsibility and excellence foster a collaborative work environment where you can grow your career.

Learn more about MU Health Care.                Learn more about living in Columbia, MO.

BASIC FUNCTION AND RESPONSIBILITY

To perform complex clerical work and supervise staff performing patient account or patient service activities.  Provide leadership to insure accurate and timely processing of financial documents.  These positions are located in offices where there is a high volume of public contact where, due to volume and type of services being provided, there exists the potential for highly stressful and challenging encounters.  Present a professional image and communicate effectively.

CHARACTERISTIC DUTIES

Act as liaison between management, health care providers and support staff to ensure communication between these groups.  Instruct and advise support staff on changes in policies, procedures or working standards.

Assist in the training and orientation of Service Representatives.   Ability to perform all aspects of unit specific tasks to ensure all tasks of revenue cycle is completed.  Maintain accurate provider schedules in computer system.   Complex decision-making and problem resolution.

Assist with performance monitoring and evaluations, interviewing, hiring, discipline, and termination decisions. 

Oversee and complete various department specific projects.  Perform supervisor functions necessary to maintain daily operations during supervisor's absence.

Provide leadership role to staff members utilizing knowledge gained through experience.  Monitor daily workflow and production, adjusting priorities, requesting temporary help, adjusting schedules, and time off requests, as necessary. 

Review/audit contracted collection agencies for appropriate collections.  Make appropriate court appearances, notarize documents and make certain that the organization is properly represented in any and all lawsuits that may arise as a result of patient billing and collections.  Perform functions of Service Representative I.

SUPERVISION RECEIVED

Functional supervision is received from assigned manager.

SUPERVISION EXERCISED

General supervision is exercised over volunteers, work-study students and support staff.

EMPLOYEE BENEFITS

• Health, vision and dental insurance coverage starting day one 
• Generous paid leave and paid time off, including nine holidays 
• Multiple retirement options, including 100% matching up to 8% and full vesting in three years
• Tuition assistance for employees (75%) and immediate family members (50%) 
• Discounts on cell phone plans, rental cars, gyms, hotels and more

See a comprehensive list of benefits here .

QUALIFICATIONS

High School diploma or an equivalent combination of education and experience from which comparable knowledge and abilities can be acquired in necessary.

Four or more years of customer service and or clerical experience are required.  Education may be substituted in lieu of experience.  Supervisory experience is preferred.

KNOWLEDGE, SKILLS AND ABILITES

Ability to operate a personal computer is necessary.

The ability to type may be necessary depending upon the position available.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met with or without reasonable accommodation. The performance of these physical demands is an essential function of the job. The employee may be required ambulate, remain in a stationary position and position self to reach and/or move objects above the shoulders and below the knees. The employee may be required to move objects up to 10 lbs.

PERFORMANCE EXPECTATIONS

This job description is not designed to cover or contain a comprehensive listing of activates, duties or responsibilities that are required of the employee for this job; however, completion of these duties is a measure of successful performance. Employees of this job classification are subject to quarterly performance reviews. Basic function, responsibilities and characteristics duties may change at any time with or without notice. 

Equal Opportunity Employer

The University of Missouri System is an Equal Opportunity Employer. Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, or protected veteran status, or any other status protected by applicable state or federal law. This policy applies to all employment decisions including, but not limited to, recruiting, hiring, training, promotions, pay practices, benefits, disciplinary actions and terminations. For more information, visit https://www.umsystem.edu/ums/hr/eeo.
All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, or protected veteran status, or any other status protected by applicable state or federal law.