Senior Support Coordinator

Dept Number/Name: 3-5102-012 / Student Services USFSP
College Division: USFSP-Student Affairs and Enroll
Salary Plan: Administrative
Job Code/Title: 9315 / Human Services Practitioner
Hiring Salary/Salary Range: $47,000 - $52,000 annually
Position Number: 00034009
ORGANIZATIONAL SUMMARY:
Student Outreach & Support (SOS) provides outreach and intervention across the USF community to students whose behavior or distress places them at risk for academic, emotional and other difficulties. SOS oversees a range of programs including:

1. St. Petersburg campus student of concern referral systemand leadership for the behavioral intervention team, or SOCAT - Students of Concern Assistance Team.
2. Feed-a-Bull Food Pantry
3. Reverse vending recycling program.

The purpose of the department is to work at ensuring the safety of the learning environment and the campus community while balancing the needs and wellbeing of the individual student.
POSITION SUMMARY:
The position of senior support coordinator is crucial in maintaining the demands of the multifaceted operations of Student Outreach & Support and SOCAT. This position will assist in the daily operations of SOS and help manage high-risk students of concern, including working with students with mental health concerns, and linkage and referral to resources on- and off-campus. This position provides assistance and support to the SOS Assistant Director by serving as the lead support coordinator, assisting the processing and triaging referrals and assisting support coordinators with managing cases.

RESPONSIBILITIES:
Case Management: Provides case management for students of concern through assessing areas of need and formulating intervention plans to minimize and/or resolve problems. Assists students with social service needs, such as navigation of university systems, referral to community resources, access to medical care, transition to the university following hospitalization, and crisis intervention.
Consults with on- and off-campus support service providers in tracking and following up on referrals and establishes and maintains regular contact with community resources to ensure quality referrals. Monitors on-going cases and documents all case management activities. Maintains full, accurate, and up-to-date case records.
Assists in the support of the St. Pete Feed-A-Bull Food Pantry and the daily operation of the pantry. Assists in coordinating the Reverse Vending program and light maintenance of the Reverse Vending Machines. Employee is expected to participate in university and student success committees. Additionally they are expected to develop a professional development plan that contributes to their growth as a professional.
Coordinator duties: In the absence of the AD, the Senior Support Coordinator takes the lead in the reviewing and triaging of incoming SOS/SOCAT referrals related to students in need of support from faculty, staff, students and community partners. Assists with onboarding and training of new staff in policies and procedures.
Maintains a directory of community resources available to students. Identifies and establishes rapport with collateral support systems. Works with health care providers as appropriate to follow-up on students hospitalized for acute care needs (e.g., acute substance intoxication, psychiatric illness, medical care)
Performs other duties as assigned.

SPECIAL WORKING CONDITIONS:

Evening and weekend work may be required at times, as well as on-call duty for emergencies.

POSITION QUALIFICATIONS:
MINIMUM:
Each position assigned to this classification must require specific training at the Bachelor's degree or Master's degree level in Education, Special Education, Psychology, Social Work, or other field appropriate to the program content. Bachelor's degree candidates must have at least two years of applicable experience. The Master's degree may substitute for the required experience. Specific certifications or licensures may be required or preferred for certain program areas.

PREFERRED:

Master's degree in Counseling, Social Work, or Higher Education and Student Affairs or other related field. Licensure as a mental health professional in Florida. At least two years of experience providing outreach, consultation, crisis intervention, and/or case management in a university, community mental health, or health care setting. Experience working with a behavioral intervention/case management database system (e.g., Maxient, Symplicity).

Information for Applicants 

This position is subject to a Level 1 criminal background check.

Job Opening Number: 36882

Posting Date: 04/30/2024

Posting End Date: 05/14/2024 11:59 PM

How To Apply 

Click on the Apply Now button.  When applying to an opening you will have the opportunity to upload a cover letter and resume.

Apply online by completing the required information and attaching your cover letter and resume. Please include your experience as it relates to the qualifications stated above.  YOUR COVER LETTER AND RESUME, PLUS ANY OTHER REQUESTED MATERIAL, MUST BE IN ONE ATTACHMENT. Only online applications are accepted for this position.

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To request an accommodation with the application or interview process, please contact Central Human Resources by telephone: 813-974-2970 or email [email protected] .

Equal Employment Opportunity 

USF is an equal opportunity, equal access academic institution that embraces diversity in the workplace.

The University of South Florida does not discriminate on the basis of sex and prohibits sexual harassment. Any person may report sex discrimination, including sexual harassment (whether or not the person reporting is the person alleged to be the victim of conduct that could constitute sex discrimination or sexual harassment), in person, by mail, by telephone, or by electronic mail, using the contact information listed for the Title IX Coordinator. Reports may be made at any time either online or directly to the University's Title IX Coordinator.

USF's Equal Opportunity Affirmative Action Statement .

Federal Rights

Applicants have rights under Federal Employment Laws: Family and Medical Leave Act (FMLA) , Equal Employment Opportunity (EEO) and Employee Polygraph Protection Act (EPPA) .

Work Location 

Campus map and location overview: USF - St. Petersburg Campus

About USF 

The University of South Florida is a high-impact global research university dedicated to student success. Over the past 10 years, no other public university in the country has risen faster in U.S. News and World Report's national university rankings than USF. Serving more than 50,000 students on campuses in Tampa, St. Petersburg and Sarasota-Manatee, USF is designated as a Preeminent State Research University by the Florida Board of Governors, placing it in the most elite category among the state's 12 public universities. USF is a member of the American Athletic Conference.

Working at USF 

With more than 16,000 employees at USF, the University of South Florida is one of the largest employers in the Tampa Bay region.  At USF you will find opportunities to excel in a rich academic environment that fosters the development and advancement of our employees.  We believe in creating a talented, engaged and driven workforce through on-going development and career opportunities. We also offer a first class benefit package that includes medical, dental and life insurance plans, retirement plan options, tuition program and generous leave programs and more.

To learn more about working at USF please visit: Work Here. Learn Here. Grow Here .

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