Senior Student Accounts Collections Coordinator

Delaware State University, United States

Updated: about 20 hours ago
Location: Dover, DELAWARE


General Description of the Position

The Senior Collections Coordinator is responsible for the coordination and management of collection activity, which includes but is not limited to: contacting students to collect outstanding balances; making professional decisions when performing account audits and adjustments; creating, adjusting, and maintaining payment plans; preparing collection correspondence; overseeing the collection eff01ts of third-party agencies; and other related tasks to reduce outstanding receivables and provide accurate information and balances for receivables due to the University. The primary objective of this position is responsible for student collections including, contacting students directly for payment of outstanding bills and keeping responsible credit and collections manager abreast of potential collection problems. Other duties include researching payment histories, analyzing and preparing historical collection trend analysis, monitoring payment plans, and identifying receivables to write-off or transfer to suspense. Key factors for success in this position include excellent written and communication skills, sound judgment, ability to work independently and in a high-pressure environment, excellent follow-up and ability to interact and work well with students and co-workers. The ideal candidate will have the ability to collect on current and past due student accounts to reduce overall accounts receivable while maintaining the highest level of professionalism and confidentiality to all customers. The Senior Collections Coordinator is an extension of the Office of Student Accounts and may be called upon to assist with other responsibilities within Student Accounts. This position requires effective collection techniques, excellent customer service abilities, excellent communication skills (oral and written), professional sound judgment, and effective time and task management abilities. This position reports directly to the Associate Director of Credit and Collections.


Essential Functions & Required Knowledge, Skills and Abilities

The following are the functions essential to performing this job:

  • Coordinate all collection activity including written correspondence, verbal communications, payment plans, payment posting, account adjustments, bankruptcies, student contact, and timely follow up.
  • Evaluates student accounts, to include verifying payments and charges as needed to confirm balances.
  • Make management decisions on determining new repayment terms on delinquent accounts as well as the authorization to settle past due accounts.
  • Authorization to assign delinquent accounts to State of Delaware Department of Finance and/or outside collection agencies as appropriate, to include monitor collection agency activity and recalling accounts when appropriate.
  • Monitors students' payments for both internal and external collections and maintains balance reporting.
  • Prepares and mails commitment letters, collection letters and account status letters.
  • Reviews accounts per age trial balance for write-off recommendations.
  • Maintains working up-to-date knowledge of the pertinent regulations regarding collection activities and ensures compliance.
  • Reviews authorize accounts for legal action and initiates proper follow-up.
  • Reviews monthly accounts receivable balances generates reports to include routine, ad hoc, revenue collection, trend and other financial reports for management; identifies any problem areas and recommends appropriate solutions and balance reports for students.
  • Analyze collection activity and recommend policies, procedures, and guidelines to improve collection performance.
    • Required Knowledge. Skills, and Abilities:
    The candidate must possess the following skills and abilities to perform essential functions with or without reasonable accommodations:
  • Proven track record of meeting performance/productivity goals on a consistent basis.
  • Excellent customer service skills for a diverse population of stakeholders.
  • Ability to work independently, as well as part of a diverse, dynamic team of professionals.
  • Ability to utilize creative problem-solving techniques to find solutions to complex problems and issues Ability to be proactive, resourceful, reliable, adaptable, and self-motivated with proven leadership skills.
  • Demonstrated ability to exercise confidentiality, professionalism, and sound judgment.
  • Proven ability to multi-task, prioritize and complete work tasks timely, especially in fast-paced, high volume work environment.
  • Strong analytical, organizational and critical thinking skills
  • Must be a proactive, resourceful, reliable, adaptable, and self-directed professional; able to make proactive decisions concerning internal and external customers
  • Demonstrated ability to accept increasing responsibility to support the needs of a transformational organization


    • Qualification Standards

  • Bachelor’s degree in accounting, Business Administration or related field or eight years of equivalent combination of education and experience in student financial services, collections, accounts receivables, or sales.
  • Three or more years' experience in a professional office environment interacting with customers and accounting/account-related responsibilities.
  • Three or more years' experience in reconciliation and/or account maintenance.
  • Excellent communication (written and verbal), time management, and organizational skills.
  • Three years of experience working with spreadsheets and word processing, preferably Microsoft Excel and Word.
  • Accuracy, efficiency, and attention to detail demonstrated in all phases of work.
  • Ability to work outside of normal business hours as necessary.


    • Performance Standards & EEO Statement

    The criteria for evaluation in this position include, but are not limited to, the following:

  • Demonstrated knowledge of DSU Fundamentals, specifically Pride 2020 Strategic Plan, the University's vision, mission, goals, and core values, and contributions in support of those fundamentals
  • Ability to meet the performance/productivity goals for collection activities
  • Demonstrated progressive knowledge/understanding of student services and/or student accounts
  • The quality of work product and work ethic demonstrated, including efforts to improve collection process

    • EEO Statement

    Delaware State University is an equal opportunity employer committed to fostering a diverse and inclusive academic global community. The University is dedicated to enhancing diversity and inclusion in all aspects of recruitment and employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, gender expression, national origin, ancestry, citizenship status, physical disability, mental disability, medical condition, military and veteran status, marital status, pregnancy, genetic information, or any other characteristic protected by state or federal law. The University is committed to achieving a diverse faculty and staff and encourages members of underrepresented groups to apply.

    Equal opportunity employer/program'' and “auxiliary aids and services are available upon request to individuals with disabilities''. 


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