Senior Salesforce Technical Lead

Updated: about 2 months ago


Harvard Medical School


Position Description

The Senior Salesforce Technical Lead will be part of Harvard Medical School's Information Systems team, responsible for the Software Development Lifecycle (SDLC) from project inception through implementation. The role, and team, also provide ongoing support for Harvard Medical School systems that support core functions related to (but not limited to) Human Resources, Finance, Research Administration, Facilities Management, and Faculty and Student Affairs.

The Senior Salesforce Technical Lead will report to the Director of CRM Systems. Working with other IT staff they will develop and configure solutions for HMS IT's Salesforce implementation. They will also manage the Salesforce release process for the team, including review, testing, and deployment.

The ideal candidate is energized by solving problems in new and innovative ways, is comfortable working in an ever-changing environment, and can engage with stakeholders to identify the minimal viable product for frequent delivery of new technology solutions.

Core Duties: 

  • Create solutions using advanced knowledge of Salesforce's standard declarative tools, including Flows and formulas; security and access elements such as permissions, sharing, and groups; Dynamic Forms; and reporting.
  • Interact directly with clients, managers, and end-users as necessary to analyze project objectives and capability requirements, including specifications for user interfaces, customized applications, and interactions with external services. 
  • Manage daily support of the release process and conduct long-term improvements to ensure compatibility with evolving mission requirements.
  • Provide tier-two support of internal and customer-facing Salesforce environment, primarily related to customized applications, workflows, and integrations.
  • Lead the testing and implementation of custom development efforts, including coding, configuration, maintenance, installation, testing, debugging, managing timelines, and producing technical documentation. 
  • Develop and document standards and best practices with the team, such as naming conventions user interface standards, code vs. config decision trees, synchronous vs. asynchronous processing, and permissions and access models.
  • Design and enhance foundational services in areas such as user management, and common frameworks in areas such as logging, that support and enhance HMS’s multitenant Salesforce implementation.
  • Foster team knowledge-sharing of advanced declarative capabilities and integration possibilities between declarative tools and code.
  • Development-focused impact and opportunity analysis on new releases from Salesforce and managed package providers; staying up to date with roadmaps for both products in use and candidates for use.
  • Evaluate and reduce technical debt.
  • Assist in vendor selection and manage vendor work for applicable projects.
  • Mentor junior staff and contractors as needed.
  • Develop end-user documentation and training materials and conduct training.
  • Maintain a flexible and proactive work environment to facilitate quick responses to changing project requirements and customer objectives and innovate ways to meet mission goals successfully.
  • Participate in representing the group to Harvard and external audiences.

Basic Qualifications

  • Minimum of five years’ post-secondary education or relevant work experience

Additional Qualifications and Skills

  • Bachelor's degree in computer science or related field of study or equivalent preferred
  • Minimum of six years of technical work and two years of Salesforce development
  • Salesforce Administrator Certification
  • Salesforce Platform Developer I Certification
  • Extensive knowledge of Apex, SOQL, and Lightning Web Components
  • Proven background in launching significant system enhancements and release cycles
  • Deep experience managing metadata as code, including Salesforce DX, git, or unmanaged packages
  • Experience with the Salesforce Educational Data Architecture model (EDA) or Education Cloud
  • Familiarity with Agile software development methodology
  • Experience with designing, creating, and deploying Experience Cloud sites, and with community licensing
  • Familiarity with SQL, JavaScript, HTML, CSS, FormAssembly, Conga or other document- generation tools, Gearset or other deployment tools
  • Deep insight into the technology/Higher Education sector
  • Self-motivated and creative 

Certificates and Licenses

  • Completion of Harvard IT Academy specified foundational courses (or external equivalent) preferred

Additional Information

The health of our workforce is a priority for Harvard University. With that in mind, we strongly encourage all employees to be up-to-date on CDC-recommended vaccines.

Please note that we are currently conducting a majority of interviews and onboarding remotely and virtually. We appreciate your understanding.

The Harvard Medical School is not able to provide visa sponsorship for this position.

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Work Format Details

This position is based in Boston, but the work may be done primarily remote. Any remote work must be performed in a state in which Harvard is registered to do business (CA*, CT, GA, IL, MA, MD, ME, NH, NJ, NY, RI, VA, VT, and WA). Individual flexible and remote work options for this role will be discussed during the interview process. *Note: Harvard employees working in California must be exempt.


We invite you to visit Harvard's Total Rewards website ( ) to learn more about our outstanding benefits package, which may include:

  • Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.
  • Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.
  • Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.
  • Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.
  • Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.
  • Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.
  • Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.
  • Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.
  • Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.

Job Function

Information Technology

Department Office Location

USA - MA - Boston

Job Code

I0758P Applications Professional IV


IT-Information Systems


00 - Non Union, Exempt or Temporary

Pre-Employment Screening

Criminal, Identity

Commitment to Equity, Diversity, Inclusion, and Belonging

We are committed to cultivating an inclusive workplace culture of faculty, staff, and students with diverse backgrounds, styles, abilities, and motivations. We appreciate and leverage the capabilities, insights, and ideas of all individuals. Harvard Medical School Mission and Community Values

EEO Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.

LinkedIn Recruiter Tag (for internal use only)


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