Senior Researcher-facing Research Facilitator - 129320

DEPARTMENT OVERVIEW:

UC San Diego is ranked the 9th best public university in the nation by U.S. News and World Report and is the largest employer based in San Diego County. Reporting to the VC-CFO, Information Technology Services (ITS) delivers enterprise information technology services to the University of California, San Diego (UCSD) under the leadership of the campus Chief Information Officer (CIO).

Information Technology Services (IT Services) uses world-class services and technologies to empower UC San Diego's mission to transform California and the world as a student-centered, research-focused, service-oriented public university. As a strategic member of the UC San Diego community, IT Services embraces innovation in their delivery of IT services, infrastructure, applications, and support. IT Services is customer-focused and committed to collaboration, continuous improvement, and accountability.

With broad impact across UCSD's billion-dollar research enterprise, Research IT Services provides a variety of digital research infrastructure services to faculty, research staff, postdoctoral and graduate students, including all academic departments, schools, and UC San Diego Health. Research IT Services coordinates across campus IT providers (including ITS, SDSC, Calit2/Qualcomm Institute, the Library), the Schools, Divisions, Departments and labs, the Office of Research Affairs, the Office of Contract and Grant Administration, the Office of Post-Award Financial Services, and other critical stakeholders to deliver coordinated services critical to all aspects of the research enterprise. Research IT Services is a focused researcher-facing team that provides direct outreach and resource recommendations to faculty, conducts investigation & integration of new technologies, and coordinates between campus technology providers to deliver solutions directly to researchers.

The Research Facilitator acts as an information hub, consulting and coordinating on solutions, connecting faculty and research staff with the technology they need to accomplish world-class research. The Research Facilitator will provide technical guidance, consultation, and research support to UC San Diego faculty and researchers. Coordinate amongst campus technology providers to deliver complex solutions to research IT needs; to communicate to all levels of technical and non-technical members of the campus community to find solutions. The successful candidate will be able to maintain a comprehensive knowledge of research activities on campus, while also maintaining a clear understanding of campus technology service providers and their services. Expert interpersonal skills and professional comportment, along with proven dedication to customer service, are a must.

Responsibilities:

* Applies advanced IT professional concepts and campus / medical center / OP objectives to resolve highly complex issues in one or more IT areas of specialization where analysis of situations or data requires an in-depth evaluation of variable factors. Recommends and may select methods, techniques and evaluation criteria to obtain results.

* Provides advanced support and training on new applications. Mentors experienced research-facing facilitators. Assesses the highest level of technical needs within research labs. Analyzes technology to recommend detailed technical solutions, including high-performance computing, high-speed networking, big data transfer and analysis tools, etc. Acts as project manager to coordinate teams collaboration and facilitate meetings on highly technical issues.

* Service owner/leader of UC San Diego's researcher-facing computing and data training program, including managing and administering The Carpentries, co-leading the systemwide training effort, and serving as a lead instructor. Oversee researcher onboarding and technical support for campus research cluster. Teaches programming and related computing and data handling as part of researcher-facing training program.

• In-depth knowledge of various areas of IT. Broad knowledge of the IT environment. Advanced understanding of issues around use of high-performance computing, high-performance networking, tools to support collaborative research, software development, data handling, cloud storage and computing, and other technology used in the research arena.

• Interpersonal skills sufficient to work with both technical and non-technical personnel at various levels in the organization. Ability to elicit and communicate technical and non-technical information in a clear and concise manner. Demonstrated experience teaching computing and data-related subjects to non-IT audiences.

• Advanced knowledge of business and process analysis functions. Knowledge of the design, development and application of technology and systems to meet business needs. Advanced knowledge of the research and research data lifecycle and workflow.

• Advanced skills associated with programming design, modification and implementation. Advanced knowledge of secure software development. Demonstrated ability to create software specifications. Strong experience teaching others to program in Python, R and other scientific scripting and data handling languages/environments.

• Demonstrated comprehensive understanding of how system management actions affect other systems, system users and dependent / related functions. Experience in data integration and the specification of data services. Ability to understand and model complex knowledge-intensive processes such as scholarly and research processes.

• Employee must be available to work evenings and weekends as required.

• Employee must be available to travel as required.

• Job offer is contingent upon satisfactory clearance based on background check results.

Our employees enjoy competitive compensation packages and educational opportunities in a diverse, stimulating workforce.

This position is eligible for full benefits first day of hire:
a) Health/Dental/Vision Insurance.
b) Vacation/holidays (15 vacation days & 13 paid holidays a year).
c) Work/Life Balance.
d) UC Retirement Plan
e) Pet insurance.

For more information about UCSD Benefits and Work/Life .

To calculate an approximate value of the UC Total Compensation package, please click here.

Pay Transparency Act

Annual Full Pay Range: $101,200 - $192,200 (will be prorated if the appointment percentage is less than 100%)

Hourly Equivalent: $48.47 - $92.05

Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).

If employed by the University of California, you will be required to comply with our Policy on Vaccination Programs, which may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements.

To foster the best possible working and learning environment, UC San Diego strives to cultivate a rich and diverse environment, inclusive and supportive of all students, faculty, staff and visitors. For more information, please visit UC San Diego Principles of Community .

UC San Diego is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

For the University of California’s Affirmative Action Policy please visit: https://policy.ucop.edu/doc/4010393/PPSM-20
For the University of California’s Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

UC San Diego is a smoke and tobacco free environment. Please visit smokefree.ucsd.edu for more information.