Senior Rental Tech - Fleet Management

Senior Rental Tech - Fleet Management  - 24000000PU 

Description

 

Fleet Management Department

 

 

Position Title: Senior Rental Tech

Location:  1201 UT Drive, Knoxville, TN 37996

Duration:  Full time employment

Salary range:  Market Range 2 – salary cap is $33,280/year ($16.00/hour) – non-exempt

Benefits:  reference - https://hr.tennessee.edu/benefits/

 

 

Department background:

 

Our departmental drive is centered around supporting the campus’ mission and vision through providing reliable and safe transportation for UT-related travel while overseeing the entire cradle to grave process associated with UT-owned vehicles.  These tasks include vehicle sourcing and purchasing, new vehicle inspections, servicing, repair, fuel management, telematics management, roadside assistance, documentation management, and eventual surplus.  As a University Service Center, we also recover all our expenses through fee-generated services including monthly lease charges, daily rental charges, and shop labor recoveries which are assessed against UT departments. 

We are a streamlined operation with less than ten full time employees who are managing over 600 assets (including a 90-vehicle rental fleet) and supporting thousands of reservations per year for UT business-related travel while maintaining a budget under $3m per year.  Our operation includes a service shop, onsite fuel island, vehicle wash bay, parking lot for 100 assets, and daily rental fleet with 24/7 access.

 

Position details:

               This position will work within our Dispatch team to provide high quality customer service and great transportation options to university departments through our short term rental program.  This position would work closely with our Rental Coordinator position as those two positions comprise our daily rental operations team.  Our department operates when the campus is open Monday-Friday (8:00am-5:00pm).  We supply all equipment and training required in addition to supplying uniforms and a protective footwear allotment.  This is a great environment to make a meaningful impact on the campus by assisting departments and employees procure needed transportation.

 

 

Qualifications

 

Position requirements:

 

·        The Rental Technician is a customer-driven position with a direct impact on the success of our rental program.  The position ensures that vehicles are safe, reliable, clean, and ready for daily rentals. 

·        Excellent customer service will be required in-person, through email, and over the telephone. 

·        Daily operations will require using specialized software and browser-based applications to execute goals.  Accordingly, this position requires an individual with a high comfort level utilizing technology to achieve our objectives. 

·        Ensure rental vehicles are prepped and safe for daily rentals including damage and routine wear inspections while ensuring the vehicles and rental facilities allow for an excellent customer experience.  This will include visually inspecting vehicles for damage and ensuring the completion of proper damage documentation.

·        Cleaning vehicles includes vacuuming, washing by hand, sanitizing and ensuring proper UT vehicle documentation and supplies are included.  This position also ensures the key kiosk room, parking lot, fuel island, and other external areas are well organized, clean, and safe for all personnel. 

·        This position will work closely with other employees including full time, students, and temp workers and must ensure frequent and quality communication with others including occasional guidance to student employees.

·        Ensure quality internal and external customer experiences through productive phone, face-to-face, and email conversations to include informal customer training of Fleet policies and practices.

·        Fully utilize all fleet software to ensure up-to-date and accurate records for all assets, users, rental work orders, and reservations.  In addition, use the software to keep track of all rental processes and priorities. 

·        Assist in placing sublet reservations with outside companies for customer use.

 

Knowledge, Skills, and Abilities:

 

·        Ability to legally and safely operate fleet light & medium duty vehicles

·        Ability to physically clean vehicles including exterior and interior

·        Ability to quickly learn and understand software heavily utilized to complete rental tasks

 

Position summary:

 

This role is critical to the success of the department and will work with the Dispatch team to ensure prompt, reliable, and quality service to all departments and renters.  This position reports directly to the Operations Supervisor who oversees the primary business and rental functions of our department. 

               A successful candidate will exemplify the drive for continuing improvement of personal and departmental processes.  Comfort with utilizing various software to complete tasks will be important to their success.  Quality customer service will be a natural part of who they are as a person.  This candidate will always be looking for opportunities to maintain a high degree of safety, increasing personal and departmental efficiency, and increasing the departmental value to the University of Tennessee. 

 

 

 

Job
  Other Services Jobs 
Primary Location
  US-Tennessee-knoxville 
Organization
  Fleet Management 
Schedule
  Full-time 
Campus/Institute  Knoxville 
Job Posting
  Apr 29, 2024, 1:53:08 PM