Senior Manager, Enrollment Management and Student Support

Department
 

Graham Continuing Graduate Studies

About the Department
 

The Graham School provides continuing liberal arts education programming for adult learners.

Job Summary
 

This position provides professional support and solves straightforward problems in the implementation and administration of admissions strategies, policies, and procedures. Conducts interviews and applicant evaluations. Coordinates the admissions of students independently or with guidance from others.

Responsibilities

• Supports enrollment management and recruitment efforts for the Master of Liberal Arts (MLA) by working with applicants from the point of application submission through program registration. This includes coordinating admission interviews and supporting the program director in the processing of applications. 
• Proactively works with MLA students to register them for courses and troubleshoot misc. student issues. 
• Manages communications to engage the MLA student body and support retention efforts. 
• Oversees the scheduling and promotion of programmatic events, such as information sessions. Attends events as necessary to provide support. 
• Serves as the front-end lead for enrollment management system for the Graham School programs supported in Slate, including shared responsibility for annual maintenance, innovation, process documentation, and staff training. Ensures efficiency and optimization of the day-to-day operations and functionality.  
• Ensures compliance with federal and state regulations, accreditation standards, and internal policies.  
• Collaborates with IT to ensure the technology supporting enrollment processes is robust, secure, and user-friendly.  
• Oversees day-to-day operations of application systems, including application processing, record management, and data integrity within the enrollment system.  
• Understands data sets, database query and reporting, data engineering principles, and supports end-users across in the Slate system.  
• Maintains system integrity by documenting workflow, developing, and performing regular comprehensive audits and clean-up projects.  
• Provides support for troubleshooting functional, process, and systems issues as they arise. Stays up-to-date with emerging trends and technologies in system integration and front-end development.  
• Manages the setup and distribution of email and SMS communications for the MLA and Leadership and Society Initiative (LSI) from the Slate system. 
• Reviews and updates the MLA and LSI Wordpress websites and marketing material to ensure accuracy of content and proper messaging to prospective students; supports the process of updating and deploying messaging. 
• Recruits and/or evaluates applicants for admission by interviewing, reading applications and summarizing evaluations. Completes these tasks independently or with some guidance and instruction from others. 
• Maintains relationships with all individuals involved in the recruitment process, including routinely counseling students and parents regarding the admission process. 
• Performs other related work as needed. 

Minimum Qualifications
 

Education:

Minimum requirements include a college or university degree in related field.

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Work Experience:

Minimum requirements include knowledge and skills developed through 2-5 years of work experience in a related job discipline.

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Certifications:

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Preferred Qualifications  

Education: 

• Bachelor’s degree. 

Experience: 

• Background in higher education, recruitment and/or student affairs is a plus. 
• Familiar with recruitment or outreach. 

Technical Skills or Knowledge:

• Slate.
• Wordpress.

Preferred Competencies  

• Exceptional oral and written communication. 
• Strong interpersonal, relationship-building, and listening skills. 
• An understanding of student success and higher education.
• A strong commitment to diversity and inclusion. 
• Work well with others in a highly collaborative environment. Passion for Graham’s mission of lifelong learning and the University of Chicago’s mission of deep inquiry and the rigorous pursuit of knowledge. 
• Work independently in a fast-paced environment and to prioritize among competing tasks.

Application Documents

• Resume/CV (required)

When applying, the document(s) MUST  be uploaded via the My Experience page, in the section titled Application Documents of the application.

Job Family
 

Student Affairs & Services

Role Impact
 

Individual Contributor

FLSA Status
 

Exempt

Pay Frequency
 

Monthly

Scheduled Weekly Hours
 

37.5

Benefits Eligible
 

Yes

Drug Test Required
 

No

Health Screen Required
 

No

Motor Vehicle Record Inquiry Required
 

No

Posting Statement
 

The University of Chicago is an Affirmative Action/Equal Opportunity/Disabled/Veterans and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, national or ethnic origin, age, status as an individual with a disability, military or veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.

 

Staff Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form.

 

We seek a diverse pool of applicants who wish to join an academic community that places the highest value on rigorous inquiry and encourages a diversity of perspectives, experiences, groups of individuals, and ideas to inform and stimulate intellectual challenge, engagement, and exchange.

 

All offers of employment are contingent upon a background check that includes a review of conviction history.  A conviction does not automatically preclude University employment.  Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position.

 

The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at: http://securityreport.uchicago.edu . Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637.