Senior IT Support Manager

University of North Texas at Dallas, United States

Updated: about 1 month ago
Location: Frisco, TEXAS
Job Type: FullTime
Deadline: ;

Position Details
Position Information


UNT System Overview
Welcome to the University of North Texas System . The UNT System includes the University of North Texas in Denton and Frisco , the University of North Texas at Dallas and UNT Dallas College of Law , and the University of North Texas Health Science Center at Fort Worth . We are the only university system based exclusively in the robust Dallas-Fort Worth region. We are growing with the North Texas region, employing more than 14,000 employees, educating a record 49,000+ students across our system, and awarding nearly 12,000 degrees each year.
We are one team comprised of individuals who are committed to excellence, curiosity and innovation. We are transforming lives and creating economic opportunity through education. We champion a people-first values-based culture where We Care about each other and those we serve. We believe that we are Better Together because we foster an inclusive environment of respect, belonging, and access for all. We demonstrate Courageous Integrity through setting exceptional standards and acting in the best interest of our communities. We are encouraged to Be Curious about opportunities for learning, creating, discovering, and innovating, and are encouraged to learn from failure. Show Your Fire by joining our team and exhibiting your passion and pride in your work as part of our UNT System team.
Learn more about the UNT System and how we live our values at www.UNTSystem.edu.
Posting Title Senior IT Support Manager
Department UNT-DSI-Administrative IT Services-150100
Job Location Frisco
Full Time/Part Time Full-Time
Retirement Eligibility TRS Eligible
Additional Retirement Information
For more information on retirement plan options, please visit https://hr.untsystem.edu/benefits/retirement-plans/index.php .
Salary Information $85,308.00
Department Summary
Administrative Information Support Services (AITS) is uniquely positioned to support the University’s mission by providing the primary university-wide, shared resources of computing hardware, software, data and voice communications, and technology professional personnel on campus. AITS is called upon to provide computing and electronic communications resources when it can do so more effectively or more efficiently than separate units.
Position Overview
This position provides broad technology support for Administration, Faculty, Staff, Students, and Guests of the UNT at Frisco campus and the College of Applied and Collaborative Studies. Position is responsible for day-to-day operations and will serve as team lead in the absence of the Frisco IT Director. Responsibilities include assisting with developing and implementing short- and long-term strategic planning for technology support and life-cycle management for Campus and College units; managing projects and allocation of available resources; leading other technical staff; providing end-user support; installing, testing, maintaining, and documenting systems and applications.
This position will be on-site at the UNT Frisco campus and may be called on to report to other UNT locations as needed.

Additional Posting Details


Minimum Qualifications

Bachelor’s Degree in related field and six years of related computing work experience; or any equivalent combination of education, training and experience.
Knowledge, Skills and Abilities

• Prior experience with specific systems, equipment and software may be specified as needed by department.
• Considerable knowledge of principles of computing and/or communications networks, and characteristics of computing hardware and software used in distributed environments.
• Ability to supervise and train subordinates.
• Ability to operate computer keyboards and to install computer hardware.
• Ability to assimilate, retain and utilize technical and applications-oriented information.
Preferred Qualifications
  • Previous supervisory or team lead experience
  • Previous experience supporting, troubleshooting, and installing digital signage and automated A/V systems (e.g. Extron, Q-Sys, Biamp, Mersive, etc.)
  • A/V industry and manufacturer certifications such as Avixa CTS, Extron Control Professional, Q-Sys Level 1, Mersive, Biamp, etc.
  • Previous experience providing technology support for live events, including audio mixing, video recording, etc.
  • Prior experience with remote monitoring, management, and deployment tools such as Zabbix, Rapid7, ConnectWise, SCCM, GlobalViewer Enterprise, etc.
Required License / Registration / Certification
Work Schedule
Monday through Thursday 9am to 7pm. Friday 9am to 1pm.
Driving University Vehicle Yes
Security Sensitive This is a security sensitive position.
EEO Statement

The University of North Texas System and its component institutions are committed to equal opportunity and comply with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University of North Texas System and its component institutions do not discriminate on the basis of race, color, sex, sexual orientation, gender identity, gender expression, religion, national origin, age, disability, genetic information, or veteran status in its application and admission processes, educational programs and activities, and employment practices.
Classification Title Senior IT Support Manager
Physical Requirements Writing, Talk or Hear, Ability to communicate, Carrying, Climbing, Crawling, Driving, Lifting up to 25 pounds, Reaching, Walking, Grasp

Job Duties


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Manages day-to-day operational support of endpoints, users, servers, classrooms & meeting spaces, A/V & signage systems, etc.
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Ensures exceptional end-user experience through hands-on technical support & training, preventative maintenance, root-cause analysis, testing & documentation, technical staff development, etc.
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Collaborates and coordinates with Administration, department stakeholders, UNT & UNT System distributed technology teams, end-users, project managers, and 3rd-party vendors, etc. as needed to plan and execute new deployments/installations, relocations, renovations, construction projects, etc.
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Analyzes new and existing systems, hardware, software, etc. to assist with developing strategic plans as well as short- and long-term courses of action to meet the Campus and College unit goals and objectives
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Oversees prioritization of competing projects and allocation of available staffing and capital resources to accomplish defined University-wide goals and objectives
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Continually monitors cybersecurity footprint of installed applications, servers, and systems to proactively mitigate vulnerabilities, and responds to detected threats appropriately

Posting Detail Information


Posting Number S7950P
Position End Date (if temporary)
Special Instructions to Applicants
Quicklink for Posting https://jobs.untsystem.edu/postings/80908

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