Senior Associate Director, Third-Party Systems (ARCH Program)

Position Summary
The Senior Associate Director, Third Party Systems, is responsible for the management of assigned third party systems within the Advancement technology ecosystem. The Senior Associate Director leads the day-to-day operations, optimization, and administration of assigned systems and applications, including system enhancements and configurations, project planning, documentation, and user support. They will collaborate with Advancement and University stakeholders to gather and document operational and functional requirements and translate into operational solutions via third party systems. The Senior Associate Director will also provide training and support for end users and maintain proper system access for user roles for their assigned systems.
The Senior Associate Director, in concert with the Director, will provide consultation on technology solutions that will help drive business objectives through ongoing analysis and enhancement of the Advancement technology ecosystem.

Job Description

Primary Duties and Responsibilities

Leadership

• Builds effective working relationships with department stakeholders, team members, and vendors involved in assigned third party system management; relies on knowledge and professional discretion to achieve goals.
• Assists with providing escalated support and guidance to junior members of the team, who will interact with a broad range of clients to provide support, expert advice, and training delivery, including support for high-impact technology initiatives.

Third-Party Systems and Technology Ecosystem

• Supports the implementation and management of third-party systems in the Advancement technology ecosystem, including requirements gathering and tool selection with stakeholders, project planning, risk assessment, and vendor management.
• For assigned systems, leads efforts to reengineer and optimizes business processes using technology solutions to gain efficiencies and reduce manual effort of stakeholders.
• Sets and manages customer and stakeholder expectations. Influences decision making on third-party systems.
• Develops, tests and deploys enhancements and new third-party applications based on evolving business needs.
• Troubleshoots issues within the third-party systems and related integrations.
• Provides training and support for end users and maintains proper system access for user roles.
• Stays up-to-date on changes and upcoming enhancements for assigned third-party systems.
• Prepares and maintains system documentation and instructions.
• For assigned areas, collaborates with stakeholders within the organization and engages in benchmarking to stay abreast of technology solutions leveraged by other advancement organizations.

Performs other duties as assigned.

Preferred Qualifications

• Experience in analyzing business processes, managing technology systems, systems documentation, and/or systems administration.
• Experience with implementing or managing Salesforce platform and/or applications.
• Experience working in advancement and/or higher education.
• Prosci Change Management Certification or other change management certification.
• Understanding of and experience with IT, enterprise resource planning systems, and organizational change management projects.
• Demonstrated ability to achieve results in large, complex organizations.
• Demonstrated experience managing projects and process improvements, and analytics.
• Experience managing external vendor relationships.
• Supports colleagues and team members to maintain a productive, energetic, and efficient program team. Communicates effectively and frequently, both verbally and in writing, with other members of the team. Fosters collaboration among internal departments and individuals.
• Ability to think strategically and analytically and to implement effectively.
• Leadership experience as team leader, trainer, influencer, and collaborator.
• Demonstrated success as a team member able to work effectively within a complex organization across multiple units dealing with diverse constituents toward development objectives and building effective working relationships.
• Strong verbal and written communication skills, particularly with technical writing.
• Excellent program management skills and ability to meet tight deadlines while managing multiple priorities.
• Excellent organizational, analytical, and independent problem-solving skills.
• Ability to work independently and with exceptional accuracy.
• Demonstrated ability to learn and teach.
• Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details and discern user needs.
• Ability to contribute and collaborate effectively as a member of a highly functioning and productive team.
• Ability to work independently and proactively with a high degree of accuracy.
• Ability to collaborate with team members during solution design and build.
• Commitment to the mission of higher education.

Required Qualifications

Bachelor’s degree and a minimum of five years of related experience.

Grade
G14

Salary Range
$73,700.00 - $125,900.00 / Annually

The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Questions

For frequently asked questions about the application process, please refer to our External Applicant FAQ .

Accommodation

If you are unable to use our online application system and would like an accommodation, please email [email protected]  or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.

Pre-Employment Screening
All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

Benefits Statement

Personal

• Up to 22 days of vacation, 10 recognized holidays, and sick time.

• Competitive health insurance packages with priority appointments and lower copays/coinsurance.

• Want to Live Near Your Work and/or improve your commute? Take advantage of our free Metro transit U-Pass for eligible employees. We also offer a forgivable home loan of up to $12,500 for closing costs and a down payment for homes in eligible neighborhoods.

• WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.

Wellness

• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!

Family

• We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered.

• WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/

EEO/AA Statement
Washington University in St. Louis is committed to the principles and practices of equal employment opportunity and especially encourages applications by those from underrepresented groups. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.

Diversity Statement
Washington University is dedicated to building a diverse community of individuals who are committed to contributing to an inclusive environment – fostering respect for all and welcoming individuals from diverse backgrounds, experiences and perspectives. Individuals with a commitment to these values are encouraged to apply.