Senior Application Administrator - IT

Located in the fastest-growing region of the state, the University of North Georgia is a multi-campus university with an enrollment of nearly 20,000 students, making it one of the largest institutions in the University System of Georgia. UNG is focused on a mission of educational excellence, leadership development and community engagement opportunities that develop students into leaders for a diverse and global society. Through a variety of educational pathways that provide access and range from certificates and associate degrees to a professional doctoral program, UNG is responsive to regional education and economic development needs. Federally designated as a senior military college, one of the university's signature leadership programs is its 800-member Corps of Cadets on UNG's Dahlonega Campus.

UNG Core Values
The University of North Georgia, a regional multi-campus institution and premier senior military college, provides a culture of academic excellence in a student-focused environment that includes quality education, service, research, and creativity. This is accomplished through broad access to comprehensive academic and co-curricular programs that develop students into leaders for a diverse and global society. The University of North Georgia is a University System of Georgia leadership institution and is The Military College of Georgia. More details on the UNG Mission, Values, Vision, and Culture can be found at https://ung.edu/about/mission-vision-values.php  

USG Core Values Statement 
Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards.  More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct  

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.  

The University of North Georgia is currently accepting applications for a Senior System Administrator - IT on the Gainesville campus. The Senior Application Administrator's mission is to configure, deploy, and support services and systems to provide innovative, flexible, dependable and effective University business applications.  Supporting all ServiceNow modules currently in use as well as any future modules. Current ServiceNow modules including Incident, Request (Service Catalog), Knowledge Management, Project, Problem, Change, CMDB, Service Portal. Communication is key, as the administrator will work with departments within and outside of the Information Technology department.  On occasion, must be able to work after regular business hours to support upgrades or issues, may include nights, weekends, or holidays.

• Design and implement workflow processes to meet business needs.  Working with partners to gather specific requirements, documenting the requirements, the configuration, and testing.
• Performing day to day activities including updates requested for existing processes.
• Creation of clear and concise technical documentation for use by other Application Administrators as well as by users of the ServiceNow modules.
• Managing the workload of ServiceNow requests.  Keeping documentation and customers updated on the progress of their requests.
• Training of Application Administrators.
• Manage the ServiceNow upgrade process: designing and documenting a testing process, testing, and scheduling of the upgrade.  As well as supporting issues that may be introduced by an upgrade.
• Keep abreast of new features and best practices for ServiceNow.

Knowledge, Skills, & Abilities

• Demonstratable knowledge of ServiceNow modules.
• Clear and concise communication skills.
• Ability to work within groups or individually.

• Bachelor's Degree in Computer Science required.
• Three (3) years' experience as ServiceNow Administrator, supporting multiple modules within ServiceNow; 
• Or equivalent combination of training and experience.

• ServiceNow System Administrator Certification preferred. 
• ITIL certification preferred.

Standard Hiring Range: $73,155 - $80,471

• Resume
• Cover Letter
• Contact information for three professional references.

Offers of employment are contingent upon completion of a background investigation including a criminal background check demonstrating your eligibility for employment with the University of North Georgia, as determined by University of North Georgia in its sole discretion, confirmation of the credentials and employment history reflected in your application materials and, if applicable, a satisfactory credit check. Applicants may be subject to a pre-employment drug test.

The University of North Georgia, a unit of the University System of Georgia, is an Affirmative Action/Equal Opportunity employer and does not discriminate on the basis of race, color, gender, sex or national origin, age, disability, religion, genetics or veteran status. Georgia is an open records state. Also, UNG is a federal contractor and desires priority referrals of protected veterans.

• This role is considered a position of trust.
• Please note, the University of North Georgia career board updates daily and job postings are subject to be removed when closed or filled.

• Position of Trust + Education