RPA Office & Remittance - Coordinator 1

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Once you start the application process, you will not be able to save your work, so you should collect all required information before you begin.  The required information is listed below in the job posting.  
You must complete all required portions of the application and attached the required documents in order to be considered for employment.  

Department

MMIS Operations

Job Summary

Job Description
• Provides administrative office management and support to Recovery & Premium Assistance (RPA) business processes and staff, as assigned by RPA Manager.
• Processes and appropriately handles and reconciles revenue checks for Recovery cases, per established policy, procedures, and systems. Ensures security and confidentiality of checks, PHI (Protected Health Information), and PII (Personally Identifiable Information), according to established standards and guidelines. 
• Serves as mail bin authority and main point of contact for mail and other correspondence entering and exiting the RPA Unit, including checks.  Processes correspondence sent through the US Postal Service, fax, or designated Medicaid email boxes.
• Processes incoming provider requests for DSH approvals, in coordination with LDH’s Fiscal Department, LDH’s Appointed Authority approver, and LDH’s Fiscal Intermediary, per established standards and procedures.
• Answers and screens calls/correspondence related to sensitive and confidential matters; determines and ensures proper routing for appropriate action.  Researches documentation and distributes appropriately; triages incoming requests and supports RPA staff’s caseload management, as assigned or directed by RPA Manager.
• Communicate issues and pertinent information to supervisor, as necessary, through written and verbal communication.
• Enters help desk tickets and serves as IT and equipment liaison for the RPA Unit, as needed.
• Assist with the compilation of monthly productivity reports that track current projects, achievements, and future goals.
• Assists with the process of documenting workflow, policies, and procedures for the RPA unit.
• Creates and maintains paper and electronic filing systems for RPA Unit (i.e. personnel, records retention, databases, etc.), per established guidelines and schedules.
• Performs duties as the assistant to the RPA Manager, in support of RPA operations including scheduling meetings, setting agendas, taking minutes, drafting directives, serving as the designee in meetings, etc. Responsible for maintaining the SharePoint site as the repository for all official information for RPA to include team information, policy, procedures, guidance, and forms. 
• Performs other duties, as assigned, to assist with the management and operations of the RPA Unit. 
• Other tasks as assigned.

Required Qualifications:

• Bachelor’s degree, or Associate’s degree plus 3 years of professional experience, or 6 years of professional experience in lieu of degree.
• Excellent analytical skills, effective organizational and time management skills.
• Great attention to detail and follow up.
• Excellent verbal/written communications skills.
• Team and goal oriented.

Desired Qualifications:

• Advanced degree.
• Minimum one year of professional experience in bookkeeping, health care field, or Medicaid program support.
• Minimum one year of professional experience in an administrative support role.
• Minimum one year of professional experience documenting procedures/policies.
• Minimum one year of professional experience with MS Office products.

Required Attachments

Please upload the following documents in the Resume/Cover Letter section. 

• Detailed resume listing relevant qualifications and experience;
• Cover Letter indicating why you are a good fit for the position and University of Louisiana Systems;
• Names and contact information of three references;
• Diversity Statement (required for all Faculty positions and any Staff position of Assistant Manager and higher).

See Diversity Statement instructions by clicking this link: https://www.uno.edu/careers/diversity-instructions

Applications that do not include the required uploaded documents may not be considered.

Posting Close Date
This position will remain open until filled.

Note to Applicant:

Applicants should fully describe their qualifications and experience with specific reference to each of the minimum and preferred qualifications in their cover letter. The search committee will use this information during the initial review of application materials.

  

References will be contacted at the appropriate phase of the recruitment process.

  

This position may require a criminal background check to be conducted on the candidate(s) selected for hire.

  

As part of the hiring process, applicants for positions at the University of New Orleans may be required to demonstrate the ability to perform job-related tasks.

The University of New Orleans is an Affirmative Action and Equal Employment Opportunity employer.  We do not discriminate on the basis of race, gender, color, religion, national origin, disability, sexual orientation, gender identity, protected Veteran status, age if 40 or older, or any other characteristic protected by federal, state, or local law.