Research Operations Manager

Job Summary

As a recognized research operations expert, the Research Operations Manager (ROM),applies comprehensive knowledge of clinical research protocols and processes to lead the most complex projects of critical impact. The ROM is responsible and accountable for near and long-term operational planning, implementation, and evaluation for all activities associated with assigned network research projects (pre-clinical, clinical, and mechanistic research). Working within a matrix environment, the ROM works closely with functional groups to ensure work for individual projects is uniform, complete, and successfully delivered operationally and financially to achieve the completion on time, within budget and with good quality data.  The ROM must be experienced in all phases of the research project lifecycle and possess a thorough understanding of cross-functional research processes including scientific writing, regulatory affairs, recruitment strategies, financial forecasting and planning, data management, and drug safety.

Prior to project development, the ROM participates in strategic discussions and tactical planning regarding design, regulatory, operational, contractual, and financial aspects of research projects.  This includes providing an in-depth feasibility analysis for the project which identifies project risks and recommends strategies for project development, regulatory requirements, and efficient study implementation and conduct, financial and resource management, and timelines.

During development, the ROM provides matrix management of functional area representatives in a virtual environment and must establish working relationships with key opinion leaders (KOLs), medical staff, clinical scientists, regulatory officers, data managers and biostatisticians to support development activities. The ROM is responsible for strategic and tactical planning, organization and direction and must have the ability to make high level decisions with minimal input from management.  

During conduct, the ROM oversees all aspects of study-related activities, monitors investigative sites, establishes and maintains metrics to monitor trial progress, prepares detailed status reports, and follows up with the project team and ITN leadership to determine appropriate actions. They are accountable for managing the study budget, ensuring the project remains within scope, and that any out of scope activities are identified and handled appropriately. The ROM also oversees adherence to pertinent regulations through review of monitoring reports, QA-GCP audit reports, communications with investigators, regulatory affairs, and external stakeholders.

During Analysis, the ROM is responsible for instituting data cleaning activities, managing the timeline for data review and analysis.  This requires a proficient  understanding of the various methodologies and strategies involved with highly complex quantitative and qualitative data analysis and the ability to interpret sophisticated data sets.

Decisions made by the ROM have the potential to have significant long-lasting operational and fiscal ramifications for projects, network collaborations, the ITN, and the University.  Errors, oversights, or lack of planning at this level may result in loss of funding to the ITN, University and other collaborating academic institutions.  Mistakes can result in critical delays and increased costs which can jeopardize the project.

The final salary and offer components are subject to additional approvals based on UC policy.

To see the salary range for this position (we recommend that you make a note of the job code and use that to look up): TCS Non-Academic Titles Search (https://tcs.ucop.edu/non-academic-titles)

Please note: An offer will take into consideration the experience of the final candidate AND the current salary level of individuals working at UCSF in a similar role.

For roles covered by a bargaining unit agreement, there will be specific rules about where a new hire would be placed on the range.

To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html

Department Description

The Immune Tolerance Network (ITN) is a National Institutes of Health funded international consortium to facilitate the advancement of clinical trials at all phases to determine the safety, toxicity and efficacy of promising tolerogenic strategies in islet, kidney and liver transplantation, autoimmune diseases and allergy & asthma. The ITN develops and conducts collaborative research projects between academic, governmental and industry researchers which are based on cutting edge immune tolerance research that could not otherwise be conducted. Projects overarch all phases of research and development, are complex (novel assessments/ interventions), include many stakeholders, and require multiple- sub-contracts which comprise multi-million dollar budgets for a single project.

The ITN CTG acts as a fully functioning Clinical Research Organization (CRO) and is centrally responsible for the development, implementation, and management of all research projects conducted by the ITN. The CTG supports scientific, technical, operational, and administrative functions, including project development, project management, regulatory support, implementation, oversight, and data analysis for the network.

Required Qualifications

• Bachelor's degree in related area and 5 years experience in clinical research, administrative analysis or operations research;  / or equivalent combination of education /experience / training.
• Minimum 5+ years of related experience
• Advanced knowledge of clinical research practices and philosophy, and ability to apply knowledge and skills to recommend improvements in methodology. Advanced knowledge of regulatory requirements.
• Advanced ability to effectively lead one or more projects with competing to meet the demands of a fast-paced and dynamic work environment. Adaptable to quickly changing priorities.
• In depth critical thinking skills to evaluate issues and identify a potential solution. Creatively addresses complex or new problems.
• Advanced communication skills; includes verbal and written, active listening, critical thinking, persuasiveness, advising and counseling skills. Clear and concise communicator.
• Advanced interpersonal skills, including but not limited to: problem-solving, teamwork development, leadership with other team members. Works well with others to achieve common goals.
• Proven ability to perform all commonly applicable functions in word processing and spreadsheet software (e.g. MS Office Suite: Word, Excel, PowerPoint, Visio, Endnote, Outlook)  Proficient knowledge of clinical information and documentation application programs. Experience utilizing Electronic Data Capture systems and/or Clinical Trial Management systems to capture study data.
• Experience developing study manuals of procedures, source documents, and case report forms.
• In depth ability to work collaboratively with other cross-functional teams. In depth ability to interface, collaborate and influence / persuade other members of an extended study team.
• Knowledge of medical therapeutic area and medical/scientific terminology

Preferred Qualifications

• Master’s degree in related area and more than 5 years’ experience in clinical research, administrative analysis or operations research;  / or equivalent combination of education /experience / training
• Experience using Microsoft Project

License/Certification

Preferred:

• Research (CCRP, CCRC, CCRA) and/or Project Management (PMP, Six Sigma) Certification

About UCSF

The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world’s leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.

Pride Values

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as our PRIDE values.

In addition to our PRIDE values, UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu

Join us to find a rewarding career contributing to improving healthcare worldwide.

Equal Employment Opportunity

The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Job Code and Payroll Title

009549 CLIN RSCH ANL 4

Job Category

Research and Scientific

Bargaining Unit

99 - Policy-Covered (No Bargaining Unit)

Location

Flexible (combination of onsite and remote work), Mission Bay (SF)

Additional Shift Details

M-F, 8AM to 5PM