Registration Specialist

University of the Incarnate Word, United States

Updated: 4 days ago
Location: San Antonio, TEXAS
Job Type: FullTime
Deadline: ;

Position Details
Position Information


Position Title Registration Specialist
UIW Mission
University of the Incarnate Word is a Catholic institution that welcomes to its community persons of diverse backgrounds, in the belief that their respectful interaction advances the discovery of truth, mutual understanding, self-realization, and the common good.
Position Summary
The Registration Specialist is responsible for processing registration, scheduling, and grading adjustments, as well as communicating and adhering to related policies and procedures across the university community. The Registration Specialist reports to the Assistant Registrar for Registration.
Benefits
UIW has been identified year after year as one of the nation’s Great Colleges to Work For based on employee feedback. UIW offers an outstanding benefits package for full-time employees that includes medical, dental, vision, flexible spending accounts, numerous paid holidays, vacation and sick leave. Tuition benefits include UIW tuition waivers, tuition exchange programs and Brainpower Connection discounts for employees and dependents. Retirement benefits include 403b retirement plans with a 7% employer match, plus a retirement health solution. We also offer employer-paid Life/AD&D, long-term disability, pet insurance, an Employee Assistance Program (EAP), wellness programs, employee discount program, Public Service Loan Forgiveness (PSLF) eligibility and more! Please refer to the Human Resources webpage for additional details on our benefits and eligibility.

Job Duties


Job Duty Name Registration
Description of Job Duties
  • Reviews, verifies, and processes grade information for in-progress grade requests, change of grade requests, and Study Abroad grades for the Broadway Campus, School of Professional Studies, and all Professional schools according to established policies and guidelines utilizing Banner SIS.
  • Processes registration inquiries from students, advisors, and other institutional staff for the Broadway Campus student population. Assists with School of Professional Studies and all Professional schools as requested.
  • Processes study abroad registration and serves as primary contact with the Office of Study Abroad.
  • Manages procedures and processing for inter-institutional enrollment.
  • Oversees independent study enrollment for the university.
  • Documents student registration records in accordance with policy and academic calendar.
Job Duty Name Schedule Production
Description of Job Duties
  • Performs course data entry for the Broadway Campus academic course schedule.
  • Collaborates with academic departments to create a conflict-free, accurate schedule that balances efficiency, department needs, and university policy for each semester.
  • Assists with Professional school(s) course schedule development as requested.
Job Duty Name Customer Service
Description of Job Duties
  • Provides quality customer service for all stakeholders: students, parents, staff, and faculty.  Customer service interactions include phone, email, and in-person.
  • Ensures complete customer satisfaction.
  • Maintains client records and documents processes.
  • Redirects stakeholders to appropriate departments when necessary.
  • Assists the Office of the Registrar with troubleshooting problems and implementing resolutions.
Job Duty Name Other Duties
Description of Job Duties
  • Assists with developing and maintaining manuals for registration-related systems and duties.
  • Serves as a secondary registration trainer for faculty/staff/administration in the university community.
  • Performs other duties as assigned.

Qualifications


Knowledge Skills and Abilities
  • Attention to detail, strong customer service skills, and ability to meet deadlines.
  • Demonstrates ability to coordinate work activities and work as part of a team.
  • Highly self-motivated.
  • Basic math skills.
  • Demonstrates ability to communicate effectively and accurately both verbally and in writing.
  • Sensitive to the security requirements of student academic records, and to the needs of an ethnically diverse student population.
  • Ability to work effectively with individuals for diverse communities and cultures.
  • Employee shall adhere to all applicable rules and regulations of the University, the Conference, and the NCAA.
Required Education
Bachelor’s Degree from accredited college or university. Note that relevant experience in a complex office environment will be considered in lieu of said degree on a year for year basis.
Required Work Experience
Minimum of one (1) year of customer service experience in a fast paced office environment.
Preferred Qualifications
Ellucian Banner software experience.
Required Certifications, Licenses or Registrations
None specified.
Work Hours
Mon to Fri 8am to 5pm with extended hours as needed to meet departmental goals, especially during peak periods.
Physical Demands
None specified.

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