Registration Receptionist

Details

Posted: 05-Mar-24

Location: San Francisco, California

Type: Full-time

Salary: Open

Categories:

Healthcare
Staff/Administrative

Internal Number: 5077127

Registration Receptionist
Primary Purpose:
Under the supervision of the Group Practice Manager, supports a variety of duties related to patient intake, and welcomes and assists all patients arriving to the school.
University of the Pacific recognizes that diversity, equity, and inclusion is foundational to the success of our valued students and employees. We prioritize policy and decision-making that demonstrates awareness of, and responsiveness to, the ways socio-cultural forces related to race, gender, ability, sexuality, socio-economic status, etc. impede or propel students, faculty, and staff.
Essential Functions:

• Welcome patients to the School of Dentistry; triage and direct patients to appropriate area/department as necessary; communicate with clinic staff regarding patient arrivals as needed.
• Observe and ensure the smooth flow through the patient entrance, registration area and check-in kiosk; report issues to Public Safety, appropriate department or individual; work closely with Group Practice Coordinators, Main Clinic Schedulers, and other clinic Managers to ensure smooth flow of patients.
• Assist patients and visitors in understanding the check-in process; provide kiosk and entry instructions as needed; contact appropriate department for entry system errors or issues.
• Verify DentiCal eligibility for patients of the main clinic and emergency clinic, enter information in AxiUm; complete insurance intake form; respond to DentiCal eligibility inquiries; notify patient if eligibility cannot be verified and provide information regarding next steps.
• Coordinate emergency patient walk-ins including registration, review and collection/scanning of necessary forms and identification; verify and update demographic information in clinic management system; provide emergency protocols to patient and communicate with emergency coordinator to schedule patients.
• During non-peak hours, assist with all main clinic incoming calls and callbacks, including patient inquiries, confirming appointments, new patient registration, and screening appointments.
• Respond to requests for additional information and/or documentation required for chart completion; communicate and follow-up with appropriate personnel to facilitate resolution.
• Serve as backup for Main Clinic Schedulers as needed.
• Maintain a clean and orderly work area; organize supplies and forms at the reception desk.
• Perform all other duties as assigned by the Group Practice Manager.

Minimum Qualifications:
Knowledge of:

• Excellent customer service techniques.
• Front desk/receptionist duties
• Basic knowledge of Microsoft Word and Outlook.

Experience:
Minimum of one year experience in a customer service position, preferably in a healthcare setting.
Education:
High school diploma or equivalent.
Working Conditions:

• Position is full-time, 7.5 hours per day, five days per week.
• Must be available to work varying shifts including evening clinic.

Preferred Qualifications:
Knowledge of:

• Patient intake and registration in a healthcare setting.
• Dental terminology and insurance billing procedures helpful.
• Axium dental software program or other clinic patient information system desirable.

Ability to:

• Communicate professionally, effectively and courteously with patients, faculty, students, and staff.
• Maintain a professional and caring demeanor at all times, particularly in stressful situations.
• Apply effective patient management and time management skills.
• Demonstrate ability to recognize and control volatile situations.
• Demonstrate problem solving and follow-through skills.
• Demonstrate flexibility and understanding when changes happen upon short notice.
• Be sensitive and attentive to patient and visitors request and needs.
• Manage multiple job responsibilities effectively and accurately with close attention to detail.
• Follow oral and written instructions.
• Maintain confidentiality of materials and information.
• Work independently as well as part of a team.

Distinguishing Characteristics
Bilingual skills - Spanish or Cantonese highly preferred.
Other:

• Experience and sensitivity in working with people of diverse backgrounds and cultures.
• Demonstrated experience in advancing social justice, equity, and inclusion in a university setting.
• Ability to engage and integrate culturally responsive practices and knowledge in their work.

Physical Requirements:
The physical demands described here are representative but not definitive of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work performed is primarily general reception/administrative with frequent interactive patient communication and use of computer keyboard, mouse and telephone.
• Requires sitting majority of the working day with occasional standing, walking, reaching, pushing and bending.

Hiring Range: 29.68 per hour
Background Check Statement:
All applicants who receive a conditional offer of employment are required to execute a release and authorization for a background screening.
To apply, visit https://pacific.peopleadmin.com/postings/27485
University of the Pacific is an affirmative action and equal opportunity employer dedicated to workforce diversity. In compliance with applicable law and its own policy, Pacific is committed to recruiting and retaining a diverse faculty and staff and does not discriminate in its hiring of faculty and staff, or in the provision of its employment benefits to its faculty and staff on the basis of race, color, religion, national origin, ancestry, age, genetic information, sex/gender, marital status, military and veteran status, sexual orientation, medical condition, pregnancy, gender identity, gender expression, or mental or physical disability.
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About University of the Pacific
University of the Pacific is a mission-driven organization, focused on creating the next generation of leaders in a wide array of disciplines through student-centered teaching and research that blends learning in classrooms, laboratories and studios with real-world experiences partnering with organizations across northern California. No matter the job, every employee at Pacific is part of contributing to the mission of California’s first university, which ranks in the Top 20 in the West and Top 100 in the U.S.
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