Receptionist

Compensation:

$16-$18/hour

Compensation Type:

Non-Exempt

Employment Type:

Regular

Scheduled Weekly Hours:

40

Grade:

NE03

Department:

Administrative Operations

Position Summary

Serves as the face of the College, welcoming and directing students and visitors. The primary role of this position is to communicate with students, prospective students, and community members in person, on the phone and by email. This position will respond to queries about the college and direct them to the programs and staff best able to provide specific information. The College strives to provide excellent service and this position will be the first representative of service excellence most people encounter. The position will also provide receptionist duties for all Student Services areas as needed including the One-Stop Center.

Duties & Responsibilities

• Greets and directs visitors (internal and external), resolves routine administrative problems and answers inquiries concerning activities and operations of departments
• Provides general information about the college, its programs, and activities
• Operates telephone switchboard - answer, screen, or forward calls, provide information
• Directs visitors to the appropriate personnel and controlling customer traffic;
• Tracks, responds, and directs website inquiries about the college
• Responds to student inquiries and provides responses to routine requests
• Forwards complaints from students and customers
• Provides information about the college, such as location of departments or offices, employees within the college, or services provided by individual departments
• Answers incoming chat and email inquiries
• Supports student services offices with administrative tasks
• Supervises students working at the front desk
• Must maintain regular attendance
• Performs other job-related duties as assigned.

MINIMUM JOB REQUIREMENTS:

• Associates Degree or minimum of two years of college
• One (1) year of general clerical/office experience.  
• One year experience working with public and providing customer service. 

KNOWLEDGE, SKILLS, and ABILITIES:

• Good communication and interpersonal skills;
• Proficiency with Google calendar and docs
• Problem-solving skills;
• Ability to work effectively with a team;
• Knowledge of Microsoft Office Applications;
• Organizing and coordinating skills;
• Ability to create, compose, and edit written materials;
• Skill in the use of operating basic office equipment;
• Ability to understand and follow specific instructions and procedures;
• Ability to communicate effectively, both orally and in writing;
• Records maintenance skills;
• Ability to maintain confidentiality of records and information;
• Word processing and/or data entry skills.

PHYSICAL DEMANDS:

No or very limited physical effort required;

• No or very limited exposure to physical risk.

WORK ENVIRONMENT:  Work is normally performed in a typical interior/office work environment.

Best consideration date: March

APPLICATION PROCEDURE:  A complete application must include:  1) a letter of interest; 2) resume; 3) names/address/telephone numbers of 3 professional references

Additional required application materials should be sent to: [email protected] .

EEO STATEMENT: NNMC is an equal opportunity employer.