RecSports Student Assistant - Member Services Associate

STU-AST-NON-CLERICAL & ADMIN

The Department of Recreational Sports is currently looking for Member Services Associates to join our energetic team and move Gators toward lifelong wellbeing. We enhance the UF community by encouraging the development of the whole person. We inspire self-discovery and foster a sense of belonging through inclusive recreational experiences. Member Services Associates serve the department by delivering exceptional customer service to our patrons, serving as the first point of contact for RecSports members, and managing access to both Southwest Recreation Center and Student Recreation and Fitness Center.

Successful candidates will begin work at the start of the Summer 2024 semester.

For more information about the role and onboarding process, visit https://recsports.ufl.edu/about/student-employment/ .

RecSports Team Member Responsibilities

• Develop professional relationships with co-workers, participants, and guests.
• Uphold and exceed the expectations of the Cornerstones of RecSports Service: accountability, anticipating needs, attitude, and atmosphere.
• Demonstrate a desire to learn and apply knowledge as a RecSports ambassador.
• Take ownership of RecSports facilities and programs by exhibiting a responsible work ethic.
• Promote and maintain cleanliness and appearance within and surrounding RecSports facilities.
• Enforce RecSports policies and procedures to promote participant safety and satisfaction.
• Respond to all emergency situations and adhere to established protocol including pre- and post- incident procedures.
• All RecSports employees are expected to abide by the RecSports Student Staff Code of Conduct that clarifies shared expectations and standards in effort to best serve our patrons, develop each team member, and prepare student employees for future career endeavors.

Unit Specific Job Responsibilities

• Monitor access to the facility to ensure only valid users and their guests are admitted.
• Have knowledge of membership options and guide patrons through purchasing a membership.
• Assist program participants and facility users regularly, on the phone and in person, with all aspects of the Recreational Sports Program. Make referrals to appropriate areas as necessary. Be knowledgeable of all Recreational Sports and University Programs.
• Work independently and be resourceful in order to assist patrons and provide excellent customer service. 
• Respond to all injuries and assist in immediate first aid and proper emergency procedures.

New MSA Training: Friday, April 26 9am-2pm 

• You must be available to attend New Member Service Associate Training on this date and time if hired for the position. This training will prepare you for shifts starting in Summer 2024. 

RecSports Fall Kick-Off 2024: Tuesday, August 20 8am – 3pm 

• Fall Kick-Off is our all-staff event to discuss department-wide updates, facilitate unit training sessions, as well as cultivate community and positive energy within our RecSports team. All RecSports Student Staff are expected to attend and will be paid for their training time. 

$12.00 per hour

This position is open to all students who are eligible to work on campus and will be employed through student Other Personnel Services (OPS) and must maintain a minimum 2.0 grade point average. Registered students are employed on a part-time basis, up to 20 hours per week.

*Federal Work Study students are encouraged to apply.

• Interest in recreation, fitness, and campus involvement
• Ability to work independently and communicate effectively
• Availability to work nights and weekend hours
• Availability to work 9-12 hours, at minimum, each week
• Successful completion of department training requirements once hired
• Complete and maintain UF online certifications in GET803, OOC101, PRV802, ITT102

Applicants must submit a resume to be considered.

For more information, contact Jordan Griffin ([email protected] ).

This is a time-limited position.

Application must be submitted by 11:55 p.m. (ET) of the posting end date.