Quality Improvement (QI) Advisor

Quality Improvement

Full Time

75895BR

Job Summary

The Quality Improvement (QI) Advisor is responsible for leading improvement work within the UCSF Benioff Children’s Hospitals (BCH) in Oakland and San Francisco, across all care settings. The QI Advisor works in close partnership with physicians, nursing, and administrative leadership to improve quality and safety, which includes: the development of short and long-term quality and safety goals; managing a large portfolio of quality and safety initiatives; analyzing data from multiple sources; and educating faculty and staff on quality improvement methods and tools. This role works independently and in collaboration with Quality and Safety, Continuous Improvement, Quality Built-In, and other UCSF and BCH departments, and is jointly accountable for the quality and safety performance on the projects they are assigned.

The QI Advisor will oversee all aspects of quality improvement projects, including the assess, plan, improve, and sustain phases of the work. This requires existing knowledge, skills, and abilities to evaluate processes and outcomes, using qualitative and quantitative data and effective analytical methods like statistical process control (SPC). It also requires excellent communication skills with clinical and nonclinical stakeholder groups, and the ability to develop collateral—tools, documents, sustainability data methods, presentations, etc.—that enables the success of the work. The QI Advisor must also be a positive driver to further the culture of safety and continuous improvement and hold others accountable for their role in improving quality performance. The QI Advisor reports to the Director of Quality Improvement for Benioff Children’s Hospitals (BCH).

To see the salary range for this position (we recommend that you make a note of the job code and use that to look up):TCS Non-Academic Titles Search (ucop.edu)   Please note: The compensation ranges listed online for roles not covered by a bargaining unit agreement are very wide, however a job offer will typically fall in the range of 80% - 120% of the established mid-point. An offer will take into consideration the experience of the final candidate AND the current salary level of individuals working at UCSF in a similar role.  For roles covered by a bargaining unit agreement, there will be specific rules about where a new hire would be placed on the range.  To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html

Department Description

The Benioff Children’s Hospital (BCH) Quality Improvement department provides improvement, program development, quality data, and external reporting expertise to pediatric inpatient and outpatient enterprises. The team is made up of individuals with clinical and non-clinical backgrounds, with skillsets in clinical quality improvement project facilitation, program and project management, data analysis and interpretation, and data abstraction, and collaborates with individuals across many parts of the broader UCSF organization.

Required Qualifications

• Bachelor's degree in nursing or other healthcare profession, or four years of applicable experience; and three years of project management, process improvement, quality improvement or similar experience
• Able to build and maintain positive working relationships with key stakeholders inside and outside of the Department of Quality & Safety
• Proven track record in improving outcomes and processes, with quantitative data to show for it. 
• Highly proficient in all MS Office Suite (Word, Excel, PowerPoint, Access) 
• Strong critical thinking and problem-solving skills to manage multiple levels of information and responsibilities, to quickly assess complex problems, and to develop and implement timely and effective solutions.
• Excellent communication skills (oral, electronic, written) 
• Thorough knowledge of QI models, measurement tools, and techniques, including collection, aggregation, abstraction, validation, analysis, and reporting of data.
• Strong interpersonal skills for collaborating effectively with a broad range of clinical and technical staff and representatives of external regulatory agencies and for mentoring lower level QI staff.
• Strong skills required to effectively convey complex clinical and technical information both verbally and in writing and to produce high-quality reports and documentation.
• Strong skills to influence staff, management, and clinicians at all levels and across departments.
• Thorough knowledge of business intelligence functions, analytics, industry standards, and best practices.
• Advanced organizational and project management skills, with the ability to lead a team, prioritize tasks, and see projects through from inception to completion on schedule.
• Strong initiative and ability to work independently as well as in a team environment. 
• Detail oriented, with ability to manage time and organize competing priorities. 
• Discretion, confidentiality, tact, and ability to deal with sensitive data involving patient health information.
• Ability to demonstrate excellent judgment, attention to process and detail. 
• Familiarity with health care environment. 
• Ability to work onsite when required.

Preferred Qualifications

• Master’s degree in public health, healthcare administration, business, or related area, and/or equivalent (six years of applicable exp.)
• Formal training in Quality Improvement with familiarity with specific tactics such as Lean, IHI Model for Improvement, statistical control process charts, interpretation of improvement data and trends over time, A3 thinking, driver diagrams, cycle of improvement, etc.
• Experience in business intelligence reporting, data mining, data analysis, and/or statistical analysis
• Experience in health care service line improvement. 

License/Certification

Preferred:

• Certified by a reputable organization in QI, Process Improvement or Lean (CPHQ, IHI IA, Lean Six Sigma Belt, etc.) 
• Project Management Professional (PMP) certification

About UCSF

At UCSF Health, our mission of innovative patient care, advanced technology and pioneering research is redefining what’s possible for the patients we serve – a promise we share with the professionals who make up our team.

Consistently ranked among the top 10 hospitals nationwide by U.S. News & World Report – UCSF Health is committed to providing the most rewarding work experience while delivering the best care available anywhere. In an environment that allows for continuous learning and opportunities for professional growth, UCSF Health offers the ideal atmosphere in which to best use your skills and talents.

Pride Values

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as our PRIDE values.

In addition to our PRIDE values, UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu

Join us to find a rewarding career contributing to improving healthcare worldwide.

Equal Employment Opportunity

The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Job Code and Payroll Title

006525 QLTY IMPV HC SPEC 4

Job Category

Operational Excellence - Lean Transformation, Professional and Managerial, Project Management

Bargaining Unit

99 - Policy-Covered (No Bargaining Unit)

Location

Flexible (combination of onsite and remote work), Hunters Point (SF), Oakland, CA, San Francisco, CA

Additional Shift Details

Monday-Friday