Public Services & Engagement Specialist - Libraries - 24000000A9
Public Services & Engagement Specialist Department: University Libraries, Public Services Non-exempt, MR06, Hours: Sunday – Thursday, 11:30am – 8:00pm POSITION SUMMARY This position is responsible for a complex range of duties to meet the University’s educational, research, and outreach goals by providing excellent customer service at service points within the UT Libraries with tasks including: providing research assistance and assisting users with all types of questions; providing access to materials in all formats, including equipment; fulfilling patron requests; troubleshooting and resolving patron problems; supporting patrons’ use of technology and enforcing and explaining policy. This includes a high level of decision-making related to the implementation and interpretation of library policies and procedures, including security and student safety as well as addressing any emergency that may arise. This individual must communicate effectively with UT faculty, staff, students, and the public, as well as with UT Libraries and campus partners. This position is accountable for providing work direction to students and those from other departments staffing the public service areas to ensure accurate and excellent customer service. This position participates in engagement activities, including Destress for Success. Hodges Library serves faculty, staff, and students from all disciplines on a 24 hour basis. This position must perform research assistance and be aware of all the options for retrieval of information in both traditional and digital format. This involves complex searches of databases to find the correct research information or materials. This requires expertise with several complex computer systems including the Alma integrated library system, ILLiad Resource Sharing management system, online catalog, electronic reserve, etc. This position must be aware of the operation of all aspects of the Public Services department (patron accounts, course reserve, media, and The Commons) as well as other technical and service teams within the UT Libraries and across campus. This position is responsible for the management of the first shift in the absence of the manager.
Description
RESPONSIBILITIES Library and Customer Services: Operations Support: Library and Departmental Activities: QUALIFICATIONS Required Preferred The UT Libraries champions diversity in collections and staffing. The University of Tennessee is committed to creating a welcoming environment. More information about how we put our principles of civility and community into action is available at https://www.lib.utk.edu/belonging/. Application Procedures A background check is required prior to hiring. In order to be considered for candidacy, you must submit a cover letter addressing the above qualifications and a current resume. For assistance or questions about using the UT online application system, contact University of Tennessee Human Resources: 105 Student Services Building, Knoxville, TN 37996-0213 Office Hours are 8:00 a.m. to 5:00 p.m. (865) 974-6642
Qualifications
Job
Other Tech/Para-Professional
Primary Location
US-Tennessee-knoxville
Organization
Library
Schedule
Full-time
Campus/Institute Knoxville
Job Posting
Feb 14, 2024, 9:07:55 AM
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