Public Safety Dispatcher

Job Opening ID: 64893
Reports To: Pauline Lynn Soria
Working Title: Public Safety Dispatcher
Department: Police
Bargaining Unit: CX
FLSA: Non-Exempt
Payroll Job Code: 005216
Job Location: UCI Campus- Irvine
Percent of Time: 100%
Work Schedule: 4/10 , Onsite
Employee Class: Career

 

Position Summary:
 
The Division of Finance and Administration (DFA) provides services and support to over 50,000 students, faculty, and staff with the mission of advancing UCI’s brilliant future and the vision of becoming world-class campus partners. DFA serves the university as planning partners, problem solvers, and solution providers—striving to make it as easy as possible for people to get the services they need, when they need them. The University of California, Irvine Police Department, provides contemporary law enforcement services including patrol, traffic, investigations, community engagement, crime prevention and suppression, and security services to a daily population of more than 50,000 people. The department employs about 50 sworn officers, 56 professional staff, and 40 students who provide public safety services at both the Irvine campus and the Medical Center, located in the City of Orange, California. Working in partnership with the UCI community, we strive to provide services based on integrity, respect, transparency, fairness, and teamwork.

 

The Communications Center at UCI Police Department is staffed 24 hours a day, 7 days a week, and is responsible for coordinating public safety resources in order to ensure the safety, health, and well-being of the University and Medical Center faculty, staff and students. Under the general supervision of the Public Safety Dispatch Supervisor, the Public Safety Dispatcher (PSD) staffs the Communications Center, serving as the primary link between the Campus and Medical Center communities and officers in the field. PSDs receive and relay calls for assistance via telephone, radio and computer terminals for police and hospital security and general assistance incidents. They monitor numerous radio talk groups within the University radio system, as well as neighboring law enforcement and fire agencies via interoperable County and State radio frequencies. UHF and VHF radio bands used by PSDs offer communication capabilities for greater distances and are used as an interoperability system between Local, State, Federal and Military agencies during local or large-scale incidents or disasters. The Communications Center is the Public Safety Answering Point (PSAP) for all 9-1-1 calls originating from campus and medical center phones, and from cell phones on campus, depending on the caller?s location on campus. PSDs also answer all calls from emergency blue light call boxes and elevators on campus, and emergency blue light call boxes at the medical center. PSDs receive and enter data into the California Law Enforcement Telecommunications System (CLETS), as well as local and national law enforcement data bases.

 

Total Compensation:

In addition to the salary range listed below, we offer a wealth of benefits to make working at UCI even more rewarding. These benefits may include medical insurance, sick and vacation time, retirement savings plans, and access to a number of discounts and perks. Please utilize the links listed here to learn more about our compensation practices and benefits .

 

 
The expected pay range for this recruitment is $33.97 - $38.48 (Hourly Rate). The Full Salary Range for the salary grade this position is assigned to is $33.97 - $45.29 (Hourly Rate).

 

Department Website:
 
https://www.police.uci.edu/
 

 

Required:

• High school diploma or equivalent experience in a related field.
• Must maintain a valid California driver license and will be enrolled into the Department of Motor Vehicles Employer Pull Notice (EPN) Program Notification system.
• Effective oral and written communication. 
• Must be able to communicate effectively with a variety of callers in a courteous and respectful manner. Must be knowledgeable in customer service techniques and principles. 
• Accuracy and attention to detail. 
• Prioritizing work in order to complete it in a timely manner when there are numerous interruptions and heavy workload during critical periods. 
• Basic office equipment, including fax, copier and shredder. 
• Proficiency in Windows-based computer software (Microsoft Word and Excel). Learn complex practices and procedures involved in public safety communications work. 
• Analyze and resolve complex problems while working in a demanding, regimented environment. Interpret and apply Federal, State, Local, and University laws, codes, ordinances, and regulations governing public safety work and communications. 
• Exercise good judgment in all situations. 
• Typing speed of at least 35 WPM. 
• Maintain composure to ensure that complete and accurate information is transmitted to public safety personnel. 
• Effectively use radio and telephone equipment to receive and transmit messages. 
• Learn the geography of the campus and medical center, including the location of streets, important buildings and landmarks. 
• Read and accurately interpret maps. Establish and maintain cooperative working relationships with supervisors, co-workers, and department staff. 
• Identify and bring to the attention of the supervisor problems that require special handling. 
• Process a high volume of calls in a complex, on-line, real-time multiple screen computerized environment with minimal errors. 
• Must maintain good attendance.
   

Preferred:
 

• Experience in Computer-Aided Dispatch (CAD) is highly desired, but not required. 
• Knowledge of the UCI campus and Medical Center locations 
• Certificate of completion of the Peace Officers Standards and Training (P.O.S.T.) Basic Dispatch Academy 
• Knowledge of Orange County radio codes and phonetic alphabet is highly desired, but not required.

 

Special Conditions Required:
 

• Must work rotating shift assignments, including weekdays, weekends, nights, and holidays. 
• While in training, must be able and willing to work every shift with different training officers with little notice. 
• Complete and successfully pass law enforcement level background check. 
• Willingness and ability to work scheduled and emergency (last- minute) overtime.

 

Conditions of Employment:

The University of California, Irvine (UCI) seeks to provide a safe and healthy environment for the entire UCI community. As part of this commitment, all applicants who accept an offer of employment must comply with the following conditions of employment:

• Background Check and Live Scan
• Legal Right to work in the United States
• Vaccination Policies
• Smoking and Tobacco Policy
• Drug Free Environment

The following additional conditions may apply, some of which are dependent upon business unit or job specific requirements.

• California Child Abuse and Neglect Reporting Act
• E-Verify
• Pre-Placement Health Evaluation

Details of each policy may be reviewed by visiting the following page - https://hr.uci.edu/new-hire/conditions-of-employment.php
Closing Statement:

The University of California, Irvine is an Equal Opportunity/Affirmative Action Employer advancing inclusive excellence. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC nondiscrimination policy .
We are committed to attracting and retaining a diverse workforce along with honoring unique experiences, perspectives, and identities. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable, and welcoming.
UCI provides reasonable accommodations for applicants with disabilities upon request. For more information, please contact Human Resources at (949) 824-0500 or [email protected]