Skip to Main Content
Toggle navigation
- Home
- Search Jobs
- Job Alerts
- Log In /Create Account
- Help
PS Outpatient Svcs. Specialist
Bookmark this Posting | Print Preview | Apply for this Job
Announcement
Details
Open Date | 03/11/2024 |
---|---|
Requisition Number | PRN37928B |
Job Title | PS Outpatient Svcs. Specialist |
Working Title | PS Outpatient Svcs. Specialist- Wakara Dental Clinic |
Job Grade | UGR |
FLSA Code | Nonexempt |
Patient Sensitive Job Code? | Yes |
Standard Hours per Week | 40 |
Full Time or Part Time? | Full Time |
Shift | Day |
Work Schedule Summary | Monday – Friday 8am to 5pm. Hours may vary depending on clinic needs. |
VP Area | U of U Health - Academics |
Department | 01478 - SOD - EDUCATION |
Location | Campus |
City | Salt Lake City, UT |
Type of Recruitment | External Posting |
Pay Rate Range | $16.90-20.45 |
Close Date | |
Open Until Filled | Yes |
Job Summary | This position will be located at the Wakara Dental Clinic in Salt Lake City. The Outpatient Services Specialist provides exceptional care for our patients and guests by offering them professional service and creating a memorable patient experience. The incumbent accurately and professionally handles all front desk operations including, but not limited to all phases of the patient registration, scheduling, and payment collection processes. The core responsibilities of this role maximize efficiency through facilitating and ensuring the accuracy of the information flow between patients, dental staff, and other various departments. Forms positive and productive relationships with staff, providers and faculty to support the mission, vision, values, and PROMISE standards of the organization. Fosters a supportive, anti-racist, equitable, and inclusive environment for our patients, providers, faculty, staff, and the communities we serve. |
Responsibilities | Essential Functions 1. Schedules patient appointments and contacts patients for rescheduling, missed appointments and appointment reminders. 2. Assists patients with automated medical record access, as needed. 3. Corresponds with providers and staff via email, phone, and electronic medical records. 4. Greets and directs patients. Anticipates the needs of the patients and guests, then responds in an accurate and timely manner. 5. Completes patient check-in and check-out processes by reviewing accounts and other compliance-related documents for completeness and accuracy. Obtains and documents missing information required for registration. 6. Collects all necessary co-pays, deductibles, and co-insurance, as needed. 7. Reconciles cash against daily charge and cash reports. 8. Maintains accurate and orderly patient medical records ensuring all paperwork is scanned into Epic. 9. Verifies charges are entered into Epic. 10. Maintains and utilizes work-lists, including reminder calls, waitlists, referrals, and insurance verification. 11. Communicates with patients in a confidential, professional manner using empathy, tact, and diplomacy. 12. Acts as a liaison between patients, guests, back office staff, students, and providers. 13. Verifies patient benefits and eligibility, when needed. 14. Maintains accurate registration by completing assigned work queues. 15. Responds to questions regarding account status and concerns. Resolves billing or charge disputes or forwards problem accounts to the appropriate individual for resolution. 16. Performs other administrative duties, as required. 17. Assists in the orientation, education, and training of dental students, residents, and staff on clinical procedures and protocols. 18. Adheres to standards set by OSHA, HIPAA, FERPA, CODA, and other standards. 19. Participates and contributes in committees and discussions regarding clinic operations, protocols, and/or quality assurance. Knowledge / Skills / Abilities: • Demonstrated potential ability to perform the essential functions of the job as outlined above. • Ability to maintain a professional demeanor in stressful or difficult situations. • Ability to provide care appropriate to the patient demographic served. • Ability to display active listening and verbalize empathy while developing relationships with patients, guests and coworkers. • Ability to assess data regarding the patient’s status and provide care, as detailed in the department’s policies and procedures manual. • Demonstrated excellent communication, interpersonal, organizational and follow-through skills. • Ability to be highly motivated and pay attention to detail with a passion to provide excellent customer service in a fast paced and evolving environment. • Ability to work efficiently and independently. • Demonstrated computer skills and an ability and willingness to learn new applications and software, procedures and processes. • Ability to assimilate data from various sources. • Demonstrated knowledge of HIPAA regulations to ensure that patient information is guarded and respected. • Ability to navigate a facility with multiple providers and services. |
Minimum Qualifications | • One year of office experience, customer service experience, or equivalency (one year of education can be substituted for two years of related work experience). • Current, valid Utah driver’s license at time of hire may be required in some areas. This position is patient-sensitive and must fulfill all associated requirements. We protect our patients, coworkers and community by requiring all patient-sensitive employees to be immunized according to CDC standards and hospital policy. Limited exemptions may be made for documented medical contraindications or religious beliefs that object to vaccinations. Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description. Disclaimer This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job. |
Preferences | Experience with CDT codes may be preferred. One year experience in patient registration, admitting or related work may be preferred Dental office experience preferred Epic experience preferred Bilingual in Spanish preferred |
Type | Benefited Staff |
Special Instructions Summary | |
Additional Information | The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules. The University of Utah values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patients. All qualified individuals are strongly encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities. https://safety.utah.edu/safetyreport This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South. |
Posting Specific Questions
Required fields are indicated with an asterisk (*).
- Yes
- No
- Yes
- No
Applicant Documents
Required Documents
University Human Resource Management
250 East 200 South, Suite 125 Salt Lake City, UT 84111
Contact us: (801) 581-2169 By Email: [email protected]
To ensure the security of your data, you will be logged out due to inactivity in 3 minutes at
.
Any data not saved will be lost.
Click 'OK' to keep your session active.
Similar Positions
-
Lead Sonography Instructor Dms, Charter College, United States, 1 day ago
Position Description Lead Sonography Instructor - DMS Location Salt Lake City, UT Job Code SLC-INS-LEAD DMS INT # of openings 1 Apply Now Charter College, an established and growing career college...
-
Faculty Pediatrics Lab/Clinical College Of Nursing And Health Care Professions, Grand Canyon University, United States, 5 days ago
Grand Canyon University! One of Arizona’s leading institutions of higher learning. GCU is a regionally accredited, private, nondenominational Christian University. Are you looking to shape the nu...
-
Clinical Site Recruiter, Charter College, United States, 2 days ago
Position Description Clinical Site Recruiter Location Salt Lake City, UT Job Code SLC-CSR # of openings 1 Apply Now Charter College, an established and growing career college with locations in Was...
-
Clinician Educator, Clinical Skills Course Director (Assistant Or Associate Professor Of Medicine), University of Central Florida, United States, 1 day ago
The Opportunity The University of Central Florida (UCF) College of Medicine (COM) is seeking a highly qualified, innovative clinician educator with expertise in clinical skills curricula to serve ...
-
Credentialing Assistant, University of Central Florida, United States, 15 days ago
Unleash YOUR Potential With Us As a next-generation public research institute and Forbes-ranked top employer in Florida, we are an inclusive community of thinkers, doers, creators, innovators, hea...
-
Plumber I, University of Central Florida, United States, about 2 hours ago
Facilities and Business Operations: The Facilities and Business Operations at UCF is dedicated to fostering a conducive educational environment for our faculty, staff, students, and the broader co...