PROVIDER SUPPORT ASSISTANT

JOB LOCATION

Duke Cardiology - Duke North, Suite 7400

JOB SUMMARY

We are seeking a Provider Support Assistant responsible for administrative and clerical duties of a complex and confidential nature in support of multiple Cardiologists in the Division of Cardiology.

JOB DUTIES AND RESPONSIBILITIES

• Provide clerical/administrative support for multiple cardiologists.

• The staff assistant will be responsible for managing physician personal and clinical schedules and templates, rescheduling clinics when needed, and ensuring our scheduling system (Qgenda) is updated regularly. 

• Answer and route phone calls, serve as a resource person, interview callers; answer questions concerning departmental or divisional activities to the appropriate place.

• Screen and route mail and documents; determine which to respond to or which to bring to supervisor’s attention based on content of the communication.

• Schedule and coordinate arrangements for seminars and conferences and establish appointments, meetings and speaking engagements for physicians.

• Process all reimbursements incurred during trips or business meetings.

• Identify correct patients in Maestro Care and route patients to the appropriate location in a timely manner.

• Yearly update CV, bio sketch, DEA and medical license.

• Maintain and provide provider with CME credits.

• The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.

JOB ELIGIBILITY REQUIREMENTS

• High school diploma or equivalent education required.
• One-year experience of clerical or general office support required.

JOB HOURS

The schedule for this position is day shifts, Monday-Friday, with no weekends or holidays.

Some roles within our organization may encompass essential job functions requiring distinct physical and/or mental capabilities. Further details and accommodation requests will be addressed by individual hiring departments.

Duke Health Integrated Practice is dedicated to Equal Opportunity Employment, fostering a diverse workforce without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

We aspire to build a community grounded in collaboration, innovation, creativity, and belonging. Our shared achievements rely on a dynamic exchange of ideas, flourishing best when a multitude of perspectives, backgrounds, and experiences thrive. Upholding these values is a collective responsibility within our community.

This job description aims to outline representative responsibilities for this title, not an exhaustive account of specific duties. Employees may be assigned job-related tasks beyond those explicitly outlined here.