Program Support Specialist

• Responsible for performing duties of reviewing veteran benefit enrollment information with support of school certifying official.
• Responsible for benefit advising veterans students in their declared major and answer benefit questions as it relates to using veteran benefits, i.e. Post 911 benefits, with other eligible veterans education benefits
• Respond to inquiries from Veterans students and eligible dependents of Veterans.
• Answer benefits and enrollment questions via telephone, email, and Military Services virtual NOVAQ.
• Responsible for managing the veteran military services inbox with accuracy.
• Responsible for program support of ordering supplies for the military services department.
• The Program Support Specialist works in the Office of the Military and Veterans Services, reporting to the Director.

May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.

• Ability to work under pressure and meet deadlines.
• Ability to establish goals and priorities and make decisions based on program and institutional policies.
• Ability to interpret and explain academic, administrative and veteran policies.
• Ability to provide veteran students with accurate information as it relates to GI Bill benefits and other veteran-eligible education benefits.
• Ability to work in a fast-paced environment with a diverse student population.
• Demonstrated ability to communicate effectively, orally and in writing with strong customer service skills.
• Knowledge of processing benefits
• Flexibility and motivation to learn new systems.

• Experience working in a case management setting/social work setting.
• Experience in program planning.
• Experience working with military and veterans benefits.
• Customer service experience.

• A strong network of relationships with the community and Department Social Services service provider.
• Some experience working with veterans programs and procedures in higher education, preferably in a community college setting.
• Some experience working in an office setting in higher education.
• Some experience in direct delivery of services from a case management perspective.

The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link:  http://ethics.dls.virginia.gov/

The Virginia Community College System, an EEO employer, welcomes applications from people of all backgrounds and recognizes the benefits of a diverse workforce. Therefore, the VCCS is committed to providing a work environment free of discrimination and harassment. Employment decisions are based on business needs, job requirements and individual qualifications. We prohibit discrimination and harassment on the basis of race, color, religion, sex, national origin, age, sexual orientation, mental or physical disabilities, political affiliation, veteran status, gender identity, or other non-merit factors.

The VCCS is an EOE and Affirmative Action Employer. In compliance with the Americans with Disabilities Acts (ADA and ADAAA), VCCS will provide, if requested, reasonable accommodation to applicants in need of access to the application, interviewing and selection processes.

VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.