Program Specialist, Executive Education

14-Mar-2024

Harvard Business School

65306BR

Job Summary

Working as a member of the Executive Education program delivery team at Harvard Business School, the Program Specialist will work both collaboratively and independently to efficiently support the overall business of coordinating and delivering programs, through new and ongoing process improvement projects, new and ongoing staff training initiatives, and program coordination.

Reporting to either the Assistant Director, Program Delivery Operations and Training, or the Associate Director, Program Delivery Operations, the Program Specialist will be assigned a primary responsibility that will focus on either training initiatives or process improvement initiatives, with program coordination and additional projects assigned as needed

Position Description

Process Improvement Projects:

• Serve as process experts for the group, including assessing processes that are used across program delivery, identifying the need for new processes, while monitoring and updating current processes as necessary. Projects may include technology initiatives, operations, internal and external partner support, and other assigned projects.
• Serve as a member of the program delivery logistics committee.
• Coordinate and lead team-wide best practice meetings.
• Develop a resource/system for communicating and tracking new and updated processes across the broader delivery team.
• Manage departmental efforts for making all digital documents accessible, in line with University standards.
• Lead group of delivery staff on the program delivery exercise committee, building out, updating, and maintaining documentation related to experiential learning in Executive Education programs.

Training Initiatives:

• Collaborate with Assistant Director and Program Managers to determine the appropriate training timeline for new hires, including scheduling and monitoring training sessions.
• Drive the process and coordinate all training documentation, working with the “trainers” (members of the Program Coordinator team, and other staff across ExEd) to ensure a consistent and successful onboarding experience.
• Staff the Program Delivery Learning Lab, providing instruction on all program-related tasks.
• Partner with Executive Education IT team as subject matter experts in developing eLearning courses for new staff.
• Engage with new hires through their first program to reinforce learnings and serve as a resource.
• Review current training methods and analyze new formats that may provide greater impact for staff.

Program Coordination and Management:

• Manage and lead small program engagements, including executive committee programs, and other one to two-day programs.
• Support pre or post-program content (i.e. webinars, LOC sessions, Zoom).
• May manage a program, an activity, or subset of responsibilities within a program, with oversight of the Associate Director and/or Program Manager
• As needed, coordinate and deliver programs, working across various teams and portfolios
• This role is also responsible for other duties as assigned.

Basic Qualifications

• High School Diploma, GED, or equivalent is required.
• 5+ years of experience in administrative support role(s) and/or related experience is required.
• Education beyond high school may count toward experience.
• Microsoft Office (Word, Excel, PowerPoint, and Outlook) experience is a must.

Additional Qualifications and Skills

• In partnership with the program specialist team, manage the program delivery team shared inbox, responding to inquiries prior to team assignments, while triaging other inquiries to the appropriate team and/or Exed department
• Supervise, guide, and mentor, program delivery LHT staff (part-time program assistants)
• Oversee the program delivery summer intern program including hiring, partnering with the delivery teams to implement a process for assigning work, managing workload across teams, and providing ongoing feedback.
• Facilitate post program communication and action steps for Exed certificate programs (CME, CDC, DTC)
• Focus on building relationships with directors and constituents across Exed.
• Serve on committees within program delivery and/or as representative of the program delivery team as appropriate.
• Lead other projects assigned at the discretion of the Assistant Director.

Additional Information

This is a 40-hour/week, overtime-eligible position.

This role is offered as a hybrid (some combination of onsite and remote) where you are required to be onsite at our Boston, MA-based campus 2 days per week. Specific days and schedules will be determined between you and your manager.

We may conduct candidate interviews virtually (phone and/or via Zoom) and/or in-person for this role.

A cover letter is required to be considered for this opportunity.

Harvard Business School will not offer visa sponsorship for this opportunity.

Culture of Inclusion: The work and well-being of HBS is profoundly strengthened by the diversity of our network and our differences in background, culture, national origin, religion, sexual orientation, and life experiences. Explore more about HBS work culture here https://www.hbs.edu/employment.

About Us

Founded in 1908 as part of Harvard University, Harvard Business School (www.hbs.edu ) is located on a 40-acre campus in Boston. The School offers two full-time MBA and PhD programs, more than 175 Executive Education programs, and certificates and courses through Harvard Business School Online. For more than a century, Harvard Business School faculty have drawn on their research, connection to practice, global expertise, and passion for teaching to educate leaders who make a difference in the world. The School and its curriculum attract the boldest thinkers and the most collaborative learners who will shape the practice of business and entrepreneurship around the globe.

Benefits

We invite you to visit Harvard's Total Rewards website (https://hr.harvard.edu/totalrewards ) to learn more about our outstanding benefits package, which may include:

• Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.
• Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.
• Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.
• Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.
• Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.
• Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.
• Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.
• Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.
• Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.

Job Function

General Administration

Department Office Location

USA - MA - Boston

Job Code

403040 Coordinator II

Work Format

Hybrid (partially on-site, partially remote)

Department

Executive Education

Union

55 - Hvd Union Cler & Tech Workers

Pre-Employment Screening

Identity

Commitment to Equity, Diversity, Inclusion, and Belonging

Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.

EEO Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.

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