Program Services Aide - Emergency Services - Multiple Shifts

Program Services Aide - Emergency Services - Multiple Shifts

Hiring Department: Hospital Emergency Services

Location:  Chicago, IL USA

Requisition ID: 1018712

Posting Close Date: 6/1/2023

About the University of Illinois Hospital & Health Sciences System (UI Health)

The University of Illinois Hospital & Health Sciences System (UI Health) provides comprehensive care, education, and research to the people of Illinois and beyond. A part of the University of Illinois at Chicago (UIC), UI Health comprises a clinical enterprise that includes a 495-bed tertiary care hospital, 22 outpatient clinics, and 13 Mile Square Health Center facilities, which are Federally Qualified Health Centers. It also includes the seven UIC health science colleges: the College of Applied Health Sciences; the College of Dentistry; the School of Public Health; the Jane Addams College of Social Work; and the Colleges of Medicine, Pharmacy, and Nursing, including regional campuses in Peoria, Quad Cities, Rockford, Springfield, and Urbana. UI Health is dedicated to the pursuit of health equity.

Description:

Position Summary

UI Health is seeking 7 Program Services Aides to add to their Hospital Emergency Services, with multiple shifts available. The primary function of this position will be to provide administrative and clerical support to Emergency Department Clinical and Administrative staff which includes physicians, directors, managers, research assistants, registered nurses, students and other faculty members. The Program Service Aide will be responsible for organization of the business support systems in the Emergency Department and the Emergency Services Administrative Suite which includes all communication, information and technological devices to include faxes, phones, spectra-link wireless phones, pagers, copy machines, etc. The management and flow of patient medical records is a primary responsibility. Incumbent will have an extensive knowledge of University organization, policies and procedures.

Duties & Responsibilities

• Clerical Support: individual performs the following function in support of Emergency Service Department staff:

a. Reception and correspondence for the department which includes answering telephones, placing and receiving pages, receiving visitors, assisting internal and external customers, typing correspondence, routing mail, sorting mail and reproducing paperwork.
b. Maintains office environment-ensures proper working condition of all equipment including fax and copy machines, maintains office supply levels including forms, files departmental material, completes work orders for needed improvement or maintenance.
c. Prepares paperwork –individual types and all varieties of university forms. Has the primary responsibility for managing patient medical records to insure proper facilities and professional billing. Tasks include the copying and breaking down of charts and investigating, correcting missing chart components and finding missing charts.
d. Data processing: performs a variety of tasks to prepare patient charts for billing. Uses databases such as Gemini and Patient Management (PM) systems to edit and print registration and medical record information to insure proper coding of charts.
e. Other duties as assigned to accomplish departmental needs.

• Administrative support: Incumbent assists in preparing graphic multimedia presentations, statistical reports and quality assurance studies. Creates spreadsheets and uses other PC applications in order to analyze and compile reports on academic, administrative and research activities within the department. Develops and implements new procedures and improvements to enhance the efficiency of office operations.
• Our Values and UI CARE (Compassion, Accountability, Respect, Excellence) Standards

Compassion: We will treat our patients and their families with kindness and compassion and strive to better understand and respond to their needs.

Accountability: We will hold ourselves accountable as an organization and as individuals to act ethically and responsibly in everything we do, to be excellent stewards of our natural and financial resources and to be transparent in our actions. We will make every effort to reduce waste in all forms, including waste that impacts human health.

Respect: We will act with respect, openness and honesty in our relationships with patients, families and coworkers. We will work collaboratively to promote the well-being of the communities we serve and to advance patient care, education and research.

Excellence: We will work as a team to leverage best practices and innovation in providing the highest-quality care for our patients and families. We will devote ourselves to continuously improve in everything we do.

Qualifications:

Minimum Qualifications

This is a full-time and benefits eligible position.  UI Health offers competitive salaries commensurate with experience.  In addition all full time benefits eligible positions include a comprehensive benefits package which include; Health, Dental, Vision, Life, Disability & AD&D insurance, a defined benefit pension plan as well as paid leave which includes; Vacation, Holiday and Sick.  In addition we offer tuition waivers for employees and dependents.  Click for a complete list of Employee Benefits

To Apply: For fullest consideration click on the Apply Now button, please fully complete all sections of the online application including adding your full work history with specific details of your duties & responsibilities for each position held.  Fully complete the education, licensure, certification and language sections. You may upload a resume, cover letter, certifications, licensures, transcripts and diplomas within the application.

Please note that once you have submitted your application you will not be able to make any changes. In order to revise your application you must withdraw and reapply. You will not be able to reapply after the posting close date. Please ensure the application is fully completed and all supporting documents have been uploaded before the posting close date.

The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, COVID-19 vaccination requirement, and employment eligibility review through E-Verify.

The university provides accommodations to applicants and employees. Request an Accommodation