Program Manager, Online Programs

George Washington University, United States

Updated: 4 months ago
Location: Newport Beach, CALIFORNIA
Job Type: FullTime
Deadline: ;

Posting Details
I. JOB OVERVIEW


Job Description Summary:
The George Washington University’s (GWU) School of Engineering and Applied Science (SEAS) Online Programs Office programs are some of the largest and longest-running in the United States. They are a proud and ongoing part of the university’s 130-year history of innovation in engineering. The SEAS-online programs are recognized internationally as providing invaluable, relevant knowledge in the areas employers demand most, which helps educate engineers who can lead effectively and think broadly in the workplace.
The SEAS online off-campus program is searching for a Program Manager to oversee all aspects of the Masters and Doctoral students post admission processes from matriculation to graduation. This position reports to the Director of the Online Programs Office (EMSE-OOCP). The Online Programs office is located in Newport Beach, California. The person filling this role will be situated in the California office. This position is hybrid and the person will be required to report to work in person on specified days.
This role will provide functional support for the program administration. This position may advise or make recommendations to policy and procedures and is tasked with outreach to other GW stakeholders in order to assist in maintaining standard operational efficiencies.
The key responsibilities include:
  • Coordinates all aspects of several academic programs in the SEAS-online Programs office from admissions to matriculation to graduation, including working with prospective students; registration; student issues; doctoral defenses; graduation clearances; monitoring enrollments, and student progress.
  • Serves as the point of contact for all prospective admissions for the programs; creates and maintains student admissions folders.
  • Reviews newly admitted students’ records for completeness prior to first-course registration, checking for satisfactory completion of student admissions criteria.
  • Coordinates applications for graduation with specified SEAS-Online employees to ensure timely and complete submission.
  • Monitors the education programs by tracking the coursework and grades of each student. Assists faculty in executing SEAS-Online policies.
  • Reviews student documents, applying current policies and consulting with Director and/or Co-Director on exceptions.
  • Communicates with students in writing to answer routine and complex questions about the SEAS-Online programs and academic policies after receiving guidance for Director and/or Co-Director.
  • Monitors and reviews course registrations.


Performs other related duties as assigned by the Faculty Administrator. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.
Minimum Qualifications:

Qualified candidates will hold a Bachelor’s degree in an appropriate area of specialization plus 2 years of relevant professional experience, or, a Master’s degree or higher in a relevant area of study. Degree must be conferred by the start date of the position. Degree requirements may be substituted with an equivalent combination of education, training and experience.
Additional Required Licenses/Certifications/Posting Specific Minimum Qualifications:
Preferred Qualifications:
  • Ability to manage/coordinate multiple programs
  • Strong verbal and written communication
  • Excellent Customer Service skills
  • Attention to detail and ability to multi-task
  • Proficiency in Microsoft Office
  • Ability to create and generate reports and maintain data
  • Experience working in an institution of higher education
Typical Hiring Range $55,931.64 - $80,000

II. JOB DETAILS


Campus Location: Newport Beach, California
College/School/Department: School of Engineering and Applied Sciences (SEAS)
Family Academic Affairs
Sub-Family Program Administration
Stream Individual Contributor
Level Level 2
Full-Time/Part-Time: Full time -> FTE 1.00
Hours Per Week: 40
Work Schedule: Monday - Friday, 9:00 am to 6:00 pm
Will this job require the employee to work on site? Yes
Employee Onsite Status Hybrid
Telework: Yes
Required Background Check: Criminal History Screening, Education/Degree/Certifications Verification, Social Security Number Trace, and Sex Offender Registry Search
Special Instructions to Applicants:
Employer will not sponsor for employment Visa status
Internal Applicants Only? No
Posting Number: S012631
Job Open Date: 11/03/2023
Job Close Date:
If temporary, grant funded or limited term appointment, position funded until:
Background Screening Successful Completion of a Background Screening will be required as a condition of hire.
EEO Statement:

The university is an Equal Employment Opportunity/Affirmative Action employer that does not unlawfully discriminate in any of its programs or activities on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or on any other basis prohibited by applicable law.

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