Program Delivery Coordinator, Professional & Executive Development

27-Mar-2024

Faculty of Arts and Sciences

65286BR

Job Summary

The Program Delivery Coordinator, a member of the Harvard Professional Development Programs team, supports the pre-planning and delivery of the Division of Continuing Education's (DCE) non-credit, professional development programs.

Position Description

The Professional Development Programs team supports and delivers more than 100 on-campus and online programs each year while working with more than 40 different instructors.

This position will have responsibility for conveying the DCE brand by providing excellent customer service and through keen attention to detail in producing flawless program materials. Duties include preparation of program materials, on-site and online support during program sessions, and involves significant interaction with an international audience of business people on Harvard's campus. This person will be in contact with instructors and other units around the University. Reports to the Program Manager, Harvard Professional Development Programs.

Event Planning and Logistics

• Prepares and assembles program materials for participants
• Helps with setup and program delivery on day-of event both in person and virtually
• Maintains accurate and organized inventory of program-related collateral, ensuring adequate availability for program lead-up and program days
• Supports the program for duration of event
• Runs triage as necessary during event; anticipates and supports participant/instructor needs
• Orders pre-readings/cases
• May supervise temporary staff
• Successfully balances high-quality, participant-facing activities along with a myriad of behind-the-scenes administrative duties
• Contributes to improved business process efficiencies

Customer Service

• Effectively communicates with participants (special requests, registration changes) via email, phone, and during programs in person and via Zoom
• Writes clear, concise, and professional responses to participants' inquiries
• Manages program registrations, assisting participants with payment and interacting with finance department
• Works to enhance participant experience throughout session
• Delivers welcome messages to new participants in person and via Zoom

Basic Qualifications

• Minimum of 3 years' experience in event planning/management or customer service
• Education beyond high school may count toward experience 

Additional Qualifications and Skills

• Bachelor’s degree is strongly preferred
• Ability to work in a collaborative, cross-functional, fast-paced, deadline-driven environment with a diverse set of stakeholders and a demanding global clientele
• Strong attention to detail and ability to follow through
• Ability to multi-task
• Excellent customer service skills
• Ability to be adaptable and flexible when facing unknown situations
• Exceptional oral and written communication skills
• Flexibility and ability to occasionally work long hours prior to and during programs (M-F with varying hours ranging from 7am to 7pm)

Physical Requirements

Must be able to lift 25 lbs

Working Conditions

May have varying hours ranging from 7am to 7pm. 

The health of our workforce is a priority for Harvard University. With that in mind, we strongly encourage all employees to be up-to-date on CDC-recommended vaccines. 

Additional Information

The Faculty of Arts and Sciences will not provide visa sponsorship for this position.

A cover letter is highly encouraged for consideration.

All formal offers will be made by FAS Human Resources

Work Format Details

This position will be based in Cambridge, MA. Hybrid workplace models in place at DCE with a minimum of 2 days per week on campus. DCE may adjust these as necessary or appropriate

This is a hybrid position that is based in Massachusetts. Additional details will be discussed during the interview process. All remote work must be performed within one of the Harvard Registered Payroll States, which currently includes Massachusetts, Connecticut, Maine, New Hampshire, Rhode Island, Vermont, Georgia, Illinois, Maryland, New Jersey, New York, Virginia, Washington, and California (CA for exempt positions only). Certain visa types and funding sources may limit work location. Individuals must meet work location sponsorship requirements prior to employment.

Benefits

We invite you to visit Harvard's Total Rewards website (https://hr.harvard.edu/totalrewards ) to learn more about our outstanding benefits package, which may include:

• Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.
• Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.
• Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.
• Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.
• Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.
• Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.
• Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.
• Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.
• Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.

Job Function

General Administration

Department Office Location

USA - MA - Cambridge

Job Code

403134 Coordinator I

Work Format

Hybrid (partially on-site, partially remote)

Sub-Unit

Division of Continuing Education

Department

Division of Continuing Education

Union

55 - Hvd Union Cler & Tech Workers

Pre-Employment Screening

Identity

Schedule

Monday - Friday, 9am-5pm

Commitment to Equity, Diversity, Inclusion, and Belonging

Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.

EEO Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.

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