Program Coordinator II - Orthopedic Surgery

Details

Posted: 10-Apr-24

Location: St. Louis, Missouri

Type: Full-time

Salary: Open

Categories:

Administrative/Support
Staff/Administrative

Internal Number: JR81276

Scheduled Hours
40

Position Summary
The Program Coordinator for the Division of Pediatric and Adolescent Surgery in the Department of Orthopedic Surgery provides coordination, support and resources to patients and families travelling nationally or internationally for pediatric orthopedic care. The position initiates and implements strategies that support the growth of destination care in the Department of Orthopedic Surgery. The person in this role will utilize discretion, operate independently and collaboratively, and strive to create a welcoming, equitable, and inclusive work environment.

Job Description

Primary Duties & Responsibilities

• Communicate with destination travel patients/families regarding appointments, care plans, financial, health and concierge resources available.
• Exhibit an understanding of cultural nuances and act as an advocate on behalf of international patients to provide equitable healthcare services.
• Develop and implement destination care strategies to accommodate national and international patients.
• Serve as a care consultant for other market service area (MSA) hospitals and centers.
• Promote and maintain effective communication and collaboration with St. Louis Childrenâ™s Hospital (SLCH) and WashU Orthopedics clinicians and leadership teams.
• Partner with department leadership and SLCH on geographic expansion strategies and support future growth to existing pediatric orthopedic centers of care.
• Partner with WashU Ortho and SLCH marketing teams for outreach opportunities to grow the orthopedic destination care program.
• Provide complex calendar scheduling, coordinate travel and engagements; and provide coordination of facilities and resources to ensure destination patients have appropriate access to clinical spaces.
• Provide support to pediatric orthopedic leadership team, clinicians, and the chief of pediatric orthopedic surgery for administrative and academic activities.
• Handle confidential or sensitive information regularly; coordinate and provide oversight for complex projects.
• Maintain established departmental policies, procedures, and objectives.
• Attend industry conferences, meetings, and events to promote SLCH/WashU Orthopedics and make relevant connections.
• Perform other duties as assigned. 

Preferred Qualifications

• Bachelorâ™s degree in health care or related discipline.
• Two to four years of experience in providing health-care customer service to patients.
• Understanding of and sensitivity to cultural differences when communicating with patients and families.
• Ability to appropriately operate in a professional office environment.
• Familiarity with using standard office equipment such as computers, phones, photocopiers, and scanners.
• Experience and initiative in managing multiple projects simultaneously.
• Advanced time management skills.
• Ability to ethically handle confidential information.
• Verbal fluency in two or more languages.
• Experience in an academic health-care setting.
• Experience with Epic EMR.
• Exceptional organizational skills.
• Excellent interpersonal skills and ability to work with people of diverse backgrounds, including high-profile scholars and dignitaries.
• Excellent writing skills and attention to detail.

Required Qualifications

High school diploma or equivalent high school certification and five years of relevant experience, or an equivalent combination of education and experience.

Grade
G09-H

Salary Range
$22.92 - $35.49 / Hourly

The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Questions

For frequently asked questions about the application process, please refer to our External Applicant FAQ .

Accommodation

If you are unable to use our online application system and would like an accommodation, please email [email protected]  or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.

Pre-Employment Screening
All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

Benefits Statement

Personal

• Up to 22 days of vacation, 10 recognized holidays, and sick time.

• Competitive health insurance packages with priority appointments and lower copays/coinsurance.

• Want to Live Near Your Work and/or improve your commute? Take advantage of our free Metro transit U-Pass for eligible employees. We also offer a forgivable home loan of up to $12,500 for closing costs and a down payment for homes in eligible neighborhoods.

• WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.

Wellness

• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!

Family

• We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? Weâ™ve got you covered.

• WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/

EEO/AA Statement
Washington University in St. Louis is committed to the principles and practices of equal employment opportunity and especially encourages applications by those from underrepresented groups. It is the Universityâ™s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.

Diversity Statement
Washington University is dedicated to building a diverse community of individuals who are committed to contributing to an inclusive environment â“ fostering respect for all and welcoming individuals from diverse backgrounds, experiences and perspectives. Individuals with a commitment to these values are encouraged to apply.

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About Washington University in St. Louis
Washington University in St. Louis, a medium-sized, independent university, is dedicated to challenging its faculty and students alike to seek new knowledge and greater understanding of an ever-changing, multicultural world. The University offers more than 90 programs and almost 1,500 courses leading to bachelor's, master's and doctoral degrees in a broad spectrum of traditional and interdisciplinary fields, with additional opportunities for minor concentrations and individualized programs. The faculty is composed of scholars, scientists, artists and members of the learned professions. They serve society by teaching; by adding to the store of human art, creativity, understanding, and wisdom; and by providing direct services, such as health care.
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