Program Coordinator

100621BR

Campus: Tempe

Program Coordinator

Job Description

The Design School at the Herberger Institute for Design and the Arts seeks a high-performing, positive, and service-oriented individual with excellent attention to detail to join the Student Affairs team as Program Coordinator.  Under general supervision, this individual will oversee student affairs and administrative needs of graduate and doctoral programs.  This position requires meticulous attention to detail, excellent problem-solving skills, a high degree of interpersonal communication skills, and a knack for interpreting policy and adhering to procedures.  This position will serve as liaison between TDS administrative offices and students, faculty groups, other university departments, community groups and serve as the primary contact between assigned academic units, graduate advising staff, and Graduate Education to facilitate successful completion of course of study for graduate and PhD students.

Job Family

Business Operations

Department Name

The Design School

Full-Time/Part-Time

Full-Time

Grant Funded Position

This is not a grant funded position and is not contingent on future grant funding.

Salary Range

$45,000 - $50,000 per year; DOE

Essential Duties

• Works closely with assigned academic unit graduate student advisors by responding to inquiries regarding program requirements, interpretation of policies, and strategies to assist students progress towards completion. 
• Provides advising to graduate students and doctoral candidates, including submitting interactive plans of study, creating concurrent degree pathways, tracking satisfactory progress, organizing and maintaining student files, and live meetings with students.
• Reviews and approves all graduate student plan of study (iPOS) to ensure compliance with established degree requirements including, but not limited to: coursework, committee and culminating experience; identifies and resolves discrepancies to ensure plan is consistent with program.
• Collaborates with fellow Program Coordinators and cross-advise on matters pertaining to other academic programs.
• Maintains detailed and accurate student records using internal and external systems (Graduate Application Review System, Microsoft Office, Peoplesoft, Google sheets, Canvas, etc.), provide data as requested.
• Interprets, implements, and adheres to policy, and ensure that students, faculty, and staff are abiding by mandated policies and procedures.
• Reviews petitions for exceptions or changes to plan to determine validity of request; as appropriate requests additional follow up materials from student to justify request to ensure request does not compromise integrity of program; provides response to student.
• Schedules and actively participates in regular status meetings with academic unit advisors; prepares informational materials and presentations, responds to inquiries regarding policy interpretation and/or exceptions.
• Serves on various committees pertaining to student affairs, including but not limited to curriculum, admissions, recruitment, cocurricular success, and more.
• Provides analytical reports to academic unit advisors of activity and works closely with analytics functions to request ad hoc and/or custom reports based on stated needs of academic unit advisor(s).
• Works closely with the Graduation Office during semester close; verifies students applying for graduation; confirms completion of all requirements, links to final thesis/dissertation/defense is active to ensure smooth transition to graduation.

Minimum Qualifications

Bachelor's degree in field appropriate to area of assignment AND two years administrative/coordinator program experience; OR, Six years of progressively responsible administrative/coordinator program experience; OR, Any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.

Desired Qualifications

• Evidence of a Masters degree; previous academic advising or curriculum review in an institute of higher education.
• Experience in collaborative curriculum development. 
• Demonstrated knowledge of design and arts education
• Demonstrated customer service experience with diverse groups.
• Experience in maintaining effective, respectful working relationships.
• Evidence of effective communication skills.
• Demonstrated knowledge in admissions, iPos (Interactive Plan of Study), TA/RA recruitment, and Ph.D recruitment preferred.
• Demonstrated knowledge of all applicable regulations concerning confidentiality of student data i.e. FERPA.
• Demonstrated knowledge of the principles and practices of higher education.
• Demonstrataed knowledge of up to date trends and issues in higher education and marketing.
• Demonstrated knowledge of ASU academic structure and organization.
• Demonstrated knowledge of basic computer programs, including Microsoft Office Suite, PeopleSoft, and Salesforce. 
• Demonstrated knowledge of academic programs, colleges, and departments university-wide. 
• Demonstrated knowledge of the principles of exemplary customer service demonstrated through actively listening, acknowledging, and responding to every inquiry; taking ownership and resolving each concern or problem as appropriate; exhibiting professionalism and expertise in every interaction and engaging in professional development to meet expectations for service excellence. 
• Demonstrated knowledge of admissions and graduate advising.
• Experience in communicating in a clear, concise, understandable manner, and listen attentively to others, understands material, and provides instructions to all employees. 
• Experience in demonstrating sensitivity to needs of a diverse student population.

Working Environment

• Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding, and manipulating a computer mouse; required to stand for varying lengths of time and walk moderate distances to perform work. 
• Frequent bending, reaching, lifting, pushing and pulling up to 25 pounds. 
• Regular activities require ability to quickly change priorities which may include and/or are subject to resolution of conflicts. 
• Ability to clearly communicate to perform essential functions.

Schedule:  Typical schedule of 8 am - 5 pm, Monday - Friday with possible nights and weekends with notice for events.  

Department Statement

The Herberger Institute comprises the School of Art; School of Arts, Media and Engineering; The Sidney Poitier New American Film School; School of Music, Dance and Theatre; The Design School; and the ASU Art Museum. With 130 degree and certificate options, and programs ranked top 20 in art, design, music, theatre, digital culture, film, dance and more, plus a top university art museum, a leading immersive media facility, and national and international partnerships, the Herberger Institute is a powerhouse of art, culture and design. 

Our mission is to position designers, artists, scholars and educators at the center of public life and prepare them to use their creative capacities to advance culture, build community and imaginatively address today’s most pressing challenges.

The vision of the Herberger Institute is to advance the New American University by embedding designers, artists and arts-based inquiry at its core and throughout the communities it serves locally, nationally and internationally. With 7,000+ students, mare than 700 faculty members, and 130 program options, the Herberger Institute is committed to redefining the 21st-century design and arts school.

As part of Arizona State University, the most innovative university in the nation, the Herberger Institute seeks to drive and scale new ways for arts and design to have impact in our world. We invite you to join our work.

Values:
•             Creativity as a core 21st-century competency
•             Design and the arts as critical resources for transforming our society
•             Innovation, enterprise and entrepreneurship
•             Interdisciplinary and transdisciplinary collaboration and research
•             Social embeddedness
•             Projecting all voices
•             Excellence
https://herbergerinstitute.asu.edu/

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Flexible work options
•             Alternative work schedules can include four, 10-hour workdays in a workweek; a nine-day, 80-hour schedule over two workweeks for exempt employees only; and staggered start and stop times.
•             Hybrid work is an arrangement where employees spend a minimum of 60% of their regular workweek at their primary ASU work location. Dean or vice president-level approval is required.

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Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.

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ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Instructions to Apply

Application deadline is 3:00PM Arizona time on the date indicated.

Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position.

Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position.

ASU does not pay for travel expenses associated with interviews, unless otherwise indicated.

Only electronic applications are accepted for this position.

IMPORTANT NOTE: What is the meaning of “equivalent combination” in the minimum qualifications? It means one year of higher education or 24 credit hours, is equal to one year of experience. For example, a four year Bachelor’s degree is equal to four years of experience.