Production Systems Librarian

22-Feb-2024

Harvard University Information Technology

65120BR

Position Description

Harvard University Information Technology (HUIT) is a community of Information Technology professionals committed to delivering service and technological solutions in support of teaching, learning, research and administration.  We are recruiting an IT workforce that has both breadth in their ability to collaborate and innovate across disciplines – and depth in specific areas of expertise. HUIT offers opportunities for IT professionals to learn and work in a unique technology landscape and service-focused environment. If you are a technically proficient, nimble, user-focused, and accountable IT professional who also connects with the importance of collaborating well in a team environment, we are looking for you!

Libraries and library staff rely heavily on technology and digital resources to provide services to students, faculty, and researchers at Harvard.  Enterprise Library Systems are used intensively on a daily basis by 800+ library staff and 50,000+ students, faculty, and researchers.  Supported systems and services enable research, teaching, and learning as well as collection management business processes.  These systems and resources are constantly evolving; LTS works to ensure that new systems and services are continuously evaluated or developed to meet emerging needs across Harvard Libraries.

The Library Technology Services (LTS) team at Harvard University is seeking a Production Systems Librarian to help support and maintain resilient services that support world-class research and teaching at Harvard. The Library Systems Support Team triages, analyzes, directly resolves, or reassigns service requests, incident reports, and other user problems.  The team provides in-depth technical support for selected applications.  The team works collaboratively with software engineers, analysts, systems librarians, library staff, system administrators, and IT professionals to support and maintain stable applications for the Harvard libraries. The team assesses support requests, identifies persistent support problems, and recommends follow-up actions (i.e analysis for potential solutions, alternative documentation/training opportunities, automation). The team manages the maintenance of documentation on the LTS internal and external websites and wikis and the HUIT Service Catalog.  In addition to a technical support role, the incumbent also performs functional, user Tier 1 and 2 support across all LTS production systems.

Principal Duties and Responsibilities (Essential Functions*):

• As a member of the Library Systems Support Team, provide Tier 1 and Tier 2 functional support for LTS Systems.  Independently manage and respond to an average of more than 25 tickets per week.    
• Troubleshoot, analyze, and debug reported problems.  
• Provide data analysis to complete services requests.  
• Consult with Tier 3 resources as needed to resolve issues.  
• Communicate with Harvard Library managers and staff, HUIT managers, staff, and system administrators, and LTS staff.  
• Working with systems librarians, software engineers, and devops engineers, maintain, debug, update, test, deploy, program changes for complex set of workflows requiring in depth technical knowledge for existing services.   
• Perform quality assurance testing for new releases of existing systems.

• Work within a team on most phases of service analysis and consider the business implications of technology applications to the current and future business environment.
• Collaborate with stakeholders to translate business needs into systems requirements and scoping.
• Participate in the definition of systems requirements and gap analysis and n the development of plans and policies for a unit/school.
• Abide by and follow the Harvard University IT technical standards, policies and Code of Conduct.

Basic Qualifications

• Minimum of two years’ post-secondary education or relevant work experience

Additional Qualifications and Skills

• Master's in library and information science highly preferred or equivalent experience required (5+ years in a research library).
• Demonstrated aptitude for technical analysis and problem solving 
• Ability to think analytically and explain technical concepts and functions to non-technical staff. 
• Strong organizational skills and ability to manage multiple competing priorities 

Certificates and Licenses

• Completion of Harvard IT Academy specified foundational courses (or external equivalent) preferred

Working Conditions

• Work is performed in an office setting

Additional Information

Please provide a cover letter with your application.

Please note:

• Harvard University requires pre-employment reference and background screening. 
• We are unable to provide work authorization and/or visa sponsorship. 
• This position has a 180-day orientation and review period. 

The health of our workforce is a priority for Harvard University. With that in mind, we strongly encourage all employees to be up-to-date on CDC-recommended vaccines.

Accessibility:
Harvard University welcomes individuals with disabilities to apply for positions and participate in its programs and activities. If you would like to request an accommodation or have questions about the physical access provided, please contact our University Disability Resources Department. 

Work Format Details

HUIT actively supports hybrid work where business needs allow. This position has been designated as a primarily remote position. While this position is primarily remote, travel to campus may be necessary based on business needs and the nature of work. Examples include bi-annual or quarterly Town Halls, critical business meetings or other work events. Additional details will be discussed during the interview process. All remote work must be performed within one of the Harvard Registered Payroll States, which currently includes Massachusetts, Connecticut, Maine, New Hampshire, Rhode Island, Vermont, Georgia, Illinois, Maryland, New Jersey, New York, Virginia, Washington, and California (CA for exempt positions only). Certain visa types and funding sources may limit work location. Individuals must meet work location sponsorship requirements prior to employment.

About Us

More about HUIT:
Harvard University Information Technology (HUIT) is responsible for the strategy, planning, and delivery of information technology across the University.  Our mission is to assure Harvard’s leadership in IT. We strive to make it easier for faculty, students, and staff to teach, research, learn and work through the effective use of information technology.  HUIT’s core values are User Focused, Collaborative, Innovative and Open.

HUIT’s core values are: 

• User-focused 
• Collaborative 
• Innovative 
• Open 

IT Academy (designed for IT Staff):
HUIT’s IT Academy aims to enable each IT staff person to grow professionally and become a trusted partner to her or his team. The IT Academy is built on the belief that every IT staff member across the University (including technology employees at each school and campus) can grow in her or his area of expertise as well as building strong people and project management skills. Learn more here: https://itacademy.harvard.edu/  

Benefits

We invite you to visit Harvard's Total Rewards website (https://hr.harvard.edu/totalrewards ) to learn more about our outstanding benefits package, which may include:

• Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.
• Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.
• Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.
• Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.
• Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.
• Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.
• Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.
• Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.
• Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.

Job Function

Information Technology

Department Office Location

USA - MA - Cambridge

Job Code

I0856P IT Business Analysis PrfsslI

Work Format

Hybrid (partially on-site, partially remote)

Department

Library Technology Services

Union

00 - Non Union, Exempt or Temporary

Pre-Employment Screening

Identity

Commitment to Equity, Diversity, Inclusion, and Belonging

Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.

EEO Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.

LinkedIn Recruiter Tag (for internal use only)

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