Procurement Help Desk & Training Supervisor

Position Details

Position Information

Recruitment/Posting Title	Procurement Help Desk & Training Supervisor
Job Category	Staff & Executive - Finance/Accounting/Purchasing
Department	University Procurement
Overview	Rutgers, The State University of New Jersey, is a leading national research university and the State of New Jersey’s preeminent, comprehensive public institution of higher education. For two consecutive years, Rutgers is ranked on Forbes’ list of America’s Best Large Employers. Rutgers’ commitment to its employees includes maintaining and fostering a safe, diverse, and respectful workplace environment, creating employment opportunities for our nation’s military veterans, and ensuring accessibility and accommodation for individuals with disabilities. University Finance and Administration (UFA) advances Rutgers’ strategic priorities through the management of all central financial, administrative, and student information systems and processes. We provide essential support and guidance to the Rutgers community, enabling informed decision-making that drives our academic, health, and research excellence. Committed to UFA’s guiding principles and core values , we offer opportunities for professional growth while contributing to the long-term strategic advancement of our division and the university.    University Procurement Services plays a crucial role in managing Rutgers’ procurement process by overseeing contracts and issuing orders for goods and services, prioritizing quality, quantity, and timely delivery. Our services include advising on procurement procedures, managing supplier relationships, reviewing contracts, handling requests, negotiating with suppliers, and developing strategic university-wide contracts. Upholding high standards, we aim to deliver the best value through competitive bidding, cost containment, compliance, fair supplier relationships, maintaining diversity, and environmentally-responsible practices. Explore further details about our work at https://procurementservices.rutgers.edu/ and join us in advancing Rutgers’ mission through efficient procurement.
Posting Summary	Rutgers, The State University of New Jersey, is seeking a Help Desk & Training Supervisor/Manager for University Procurement Services. This position reports to the Director of University Finance and Administration / Procurement Services Director. Among the key duties of this position are the following: Manages all aspects of the Procurement Help Desk function, including ticket resolution, reporting, and internal communication for enhancements. Serves as the lead for the support and enhancement of the ServiceNow Help Desk ticketing system. Supervises training functions, including training strategy, planning, classes, material development, and learning platforms primarily for all aspects of University Procurement Services and also supports training functions as assigned for other subject matters in University Finance and Administration. Leads training to the user community on University Procurement Services policies, procedures, and core systems including (Jaggaer, PaymentWorks, and Oracle) and supports training for other areas across UFA as assigned. Leads the maintenance and development of new training material. Manages the Help Desk and Training Team to establish goals and objectives and the performance evaluation, for employees. Supports department and University Finance and Administration projects that involve training. Establishes the service level agreement with the user community on the turn-around time on Help Desk ticket resolution. Makes recommendations on process improvements based on recurring problems and patterns identified by the user community and external suppliers. Collaborates with teams across UFA to stay current with system information, changes, and updates. Completes other tasks and duties as assigned, consistent with a basic understanding of the mission, vision, and goal of University Finance and Administration.
Position Status	Full Time
Hours Per Week
Daily Work Shift
Work Arrangement
FLSA	Exempt
Grade	05
Position Salary
Annual Minimum Salary	76341.000
Annual Mid Range Salary	96571.500
Annual Maximum Salary	116802.000
Standard Hours	37.50
Union Description	Admin Assembly (MPSC)
Payroll Designation	PeopleSoft
Benefits	Rutgers offers a comprehensive benefit program to eligible employees. For details, please go to http://uhr.rutgers.edu/benefits/benefits-overview .
Seniority Unit
Terms of Appointment	Staff - 12 month
Position Pension Eligibility	ABP

Qualifications

Minimum Education and Experience	A bachelor’s degree preferably in Business, Finance, Supply Chain, Information Technology, or a related field; or an equivalent combination of education and/or experience, preferably in Procurement, Account Payable, Supply Chain, Finance, or related fields. A minimum of two years of relevant professional experience, excellent communication skills, and computer literacy.
Certifications/Licenses
Required Knowledge, Skills, and Abilities	Strong understanding of purchasing, expense, and payables processes, policies, and systems. Strong analytical skills to troubleshoot technical and user errors – system, process, data, and interface. Strong training experience, people, and presentation skills in both technical and functional. Ability to operate within the Microsoft Office software suite. Effective communication skills both verbal and written. Ability to work in a team environment.
Preferred Qualifications	Experience in a university environment. Experience working in a training and help desk environment. Experience in developing and executing training strategies, programs, classes, and materials. Experience in providing support and help to internal and external inquiries and issue resolution. 3 years of experience working in a team environment. 3 years of strong organizational, planning, and analytical skills with strong attention to detail. Excellent written, verbal, and interpersonal communication skills.
Equipment Utilized
Physical Demands and Work Environment
Special Conditions

Posting Details

Posting Number	24ST0695
Posting Open Date	03/25/2024
Special Instructions to Applicants
Regional Campus	Rutgers University-New Brunswick
Home Location Campus	Rutgers University - New Brunswick
City	Piscataway
State	NJ
Location Details

Pre-employment Screenings

All offers of employment are contingent upon successful completion of all pre-employment screenings.

Immunization Requirements

Under Policy 100.3.1 Immunization Policy for Covered Individuals , if employment will commence during Flu Season, Rutgers University may require certain prospective employees to provide proof that they are vaccinated against Seasonal Influenza for the current Flu Season, unless the University has granted the individual a medical or religious exemption. Additional infection control and safety policies may apply. Prospective employees should speak with their hiring manager to determine which policies apply to the role or position for which they are applying. Failure to provide proof of vaccination for any required vaccines or obtain a medical or religious exemption from the University will result in rescission of a candidate’s offer of employment or disciplinary action up to and including termination.

Affirmative Action/Equal Employment Opportunity Statement

It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we value diversity of background and opinion, and prohibit discrimination or harassment on the basis of any legally protected class in the areas of hiring, recruitment, promotion, transfer, demotion, training, compensation, pay, fringe benefits, layoff, termination or any other terms and conditions of employment. For additional information please see the Non-Discrimination Statement at the following web address: http://uhr.rutgers.edu/non-discrimination-statement