Predegree & Admissions Advisor

08-Feb-2022

Division of Continuing Education

56592BR

Job Summary

Responsible for informing prospective students about program philosophy, benefits, services, and admission requirements.

Job-Specific Responsibilities

The Predegree & Admissions Advisor is responsible for informing prospective degree applicants about Harvard Extension School’s (HES) historic commitment to educational access and lifelong learning, primarily by explaining its unique admission process to prospective adult learners, who compose the School’s student population.
The Advisor communicates with students about initial HES course selection via email, synchronous video, and phone. The Advisor helps position students to apply to the degree program by assessing their individual needs; responding to questions appropriately, accurately, and empathetically; and offering supportive guidance to aid in their successful admission.
Additionally, three times a year for several weeks at a time, the Advisor reads and processes applications for admission to the School’s degree programs. The Advisor assists in the planning and execution of in-person and virtual informational events and outreach efforts throughout the year, participates in professional development opportunities, and performs related duties as required. Occasional evening and overtime hours are required seasonally. This is a remote position. As per Harvard University regulations, all remote work must be performed in a state in which Harvard is registered to do business (i.e., CA, CT, MA, MD, ME, NH, NY, RI, and VT). Travel to Cambridge to participate in occasional Harvard events may be required.

Basic Qualifications

• 5 or more years of job-related experience in an educational setting
• Education beyond high school may count toward experience
• Proficiency in Microsoft Suite

Additional Qualifications and Skills

• Master’s degree preferred.
• A positive attitude toward customer service is necessary, as is the ability to act with composure, diplomacy, and confidence while serving students with varied needs and expectations.
• Excellent communication skills are expected, as well as comfort with public speaking and experience and interest in offering support to remote students. Strong candidates may be evaluated through video interviews and a writing exercise.
• The ability to take initiative, prioritize, and complete tasks in an organized and expedient manner, meeting challenges creatively, effectively, and independently during high-demand conditions is required.
• A minimum of three years of recent professional experience working in an office environment preferred
• Familiarity with the Division of Continuing Education and Harvard Extension School degree programs is a plus
• Experience with video communication technologies, such as Zoom, is preferred.
• For full consideration, a well-written, detailed cover letter must accompany the resume and mention applicant’s experience with or knowledge of non-traditional learning or learners.

Physical Requirements

This is a remote position. As per Harvard University regulations, all remote work must be performed in a state in which Harvard is registered to do business (i.e., CT, MA, MD, ME, NH, NY, RI, and VT). Travel to Cambridge to participate in occasional Harvard events may be required.

Working Conditions

Consistent with the new federal guidance, all Harvard employees must be fully vaccinated. Individuals may submit a request for exemption from the vaccine requirement for medical or religious reasons. More information regarding the University’s COVID vaccination requirement and exemptions may be found at the University’s “COVID-19 Vaccine Information” webpage: http://www.harvard.edu/coronavirus/covid-19-vaccine-information/ .

Additional Information

The Faculty of Arts and Sciences will not provide visa sponsorship for this position.

In order to be considered for this role, a resume and cover letter must be submitted with application.

The Division of Continuing Education (DCE) comprises several entities serving about 30,000 students annually. The Harvard Extension School, the Harvard Summer School, the Harvard Professional Development Programs and the Harvard Institute for Learning in Retirement allow Harvard to serve the learning needs of students across their life. For more than a century, Harvard Extension School has made Harvard faculty and teaching accessible to a diverse community of local, national, and international students. Harvard Extension School enrolls approximately 17,000 students per year in approximately 46 graduate and undergraduate liberal arts and professional fields. More than 1,500 open enrollment courses are offered year-round with over 600 available online are offered at affordable prices to our communities across the world. Harvard Summer School offers approximately 450 courses on the Harvard Campus to 11,000 secondary school, college and adult learners and more than 30 international study abroad programs for up to 600 students each summer. The Division also includes the Harvard Institute for Learning in Retirement with approximately 550 active members and Harvard Professional Development Programs offering nearly 130 short noncredit programs to more than 3,200 participants annually.

All formal offers will be made by FAS Human Resources.

Harvard offers an outstanding benefits package including:
Time Off: 3 - 4 weeks paid vacation, paid holiday break, 12 paid sick days, 11.5 paid holidays, and 3 paid personal days per year
Medical/Dental/Vision: We offer a variety of excellent medical plans, dental & vision plans, all coverage begins as of your start date.
Retirement: University-funded retirement plan with full vesting after 3 years of service.
Tuition Assistance Program: Competitive tuition assistance program, $40 per class at the Harvard Extension School and discounted options through participating Harvard grad schools.
Transportation: Harvard offers a 50% discounted MBTA pass as well as additional options to assist employees in their daily commute.
Wellness options: Harvard offers programs and classes at little or no cost, including stress management, massages, nutrition, meditation and complimentary health services.
Harvard access to athletic facilities, libraries, campus events and many discounts throughout metro Boston.

Job Function

General Administration

Location

USA - MA - Cambridge

Job Code

403040 Coordinator II

Department

Division of Continuing Education

Union

55 - Hvd Union Cler & Tech Workers

Pre-Employment Screening

Identity

Schedule

M-F, 9-5pm. Occasional evening and overtime hours required seasonally.

Commitment to Equity, Diversity, Inclusion, and Belonging

Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.

EEO Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.