Police Dispatcher

University of the Incarnate Word, United States

Updated: about 2 hours ago
Location: San Antonio, TEXAS
Job Type: FullTime
Deadline: ;

Position Details
Position Information


Position Title Police Dispatcher
UIW Mission
University of the Incarnate Word is a Catholic institution that welcomes to its community persons of diverse backgrounds, in the belief that their respectful interaction advances the discovery of truth, mutual understanding, self-realization, and the common good.
Position Summary
The Police Dispatcher is responsible for dispatching University of the Incarnate Word Police Officers and Security Officers to any campus or University location upon request. Police Dispatcher reports to the Lieutenant.
Benefits
UIW has been identified year after year as one of the nation’s Great Colleges to Work For based on employee feedback. UIW offers an outstanding benefits package for full-time employees that includes medical, dental, vision, flexible spending accounts, numerous paid holidays, vacation and sick leave. Tuition benefits include UIW tuition waivers, tuition exchange programs and Brainpower Connection discounts for employees and dependents. Retirement benefits include 403b retirement plans with a 7% employer match, plus a retirement health solution. We also offer employer-paid Life/AD&D, long-term disability, pet insurance, an Employee Assistance Program (EAP), wellness programs, employee discount program, Public Service Loan Forgiveness (PSLF) eligibility and more! Please refer to the Human Resources webpage for additional details on our benefits and eligibility.

Job Duties


Job Duty Name Essential Job Duties
Description of Job Duties
  • Provide service, information and directions to the campus community and visitors as the primary nerve center of all campus police operations.
  • Perform a full range of radio and telephone operational duties in this 24-hour operations center.
  • Enter and maintain accurate daily activity logs to include a variety of communication equipment, including radio console, telephone, fire alarm monitoring systems and other related computer systems to include Report Exec.
  • Receive emergency and non-emergency calls from staff, faculty, students and general public requesting service.
  • Comply with all of University Of The Incarnate Word policies and guidelines.
  • Check on criminal records and backgrounds using National Law Enforcement Telecommunications System. Enter stolen vehicle and other information as required into the database.
  • May perform general clerical duties.
  • Perform other duties as assigned.
    		•

    Qualifications


    Knowledge Skills and Abilities
    • Ability to communicate with the community, visitors, officers and staff via phone and radio systems.
    • Ability to prioritize incoming calls and push out the necessary information to appropriate individuals in a timely manner.
    • Ability to maintain professional composure during high stress situations and obtain detailed information.
    • Must exercise good judgment in providing for the safety and welfare of students, employees, visitors and University Of The Incarnate Word property.
    • Cooperates and collaborates with other employees in the spirit of teamwork and collegiality.
    • Effective Oral communication skills; clear concise speaking voice and the ability to type 25 wpm.
    • Must abide by attendance standards as this is a critical 24 hour operations center.
    • Ability to work effectively with individuals from diverse communities and cultures.
    • Ability to successfully pass a physical and psychological evaluation as required by TCOLE standards.
    • Employee shall adhere to all applicable rules and regulations of the University, the Conference, and the NCAA.
    Required Education
    High School Diploma or GED Certificate.
    Required Work Experience
    Six (6) months of experience in a position that requires public contact, receptionist, dispatching or related duties.
    Preferred Qualifications
    • Some College.
    • One year of job related experience.
    • One year experience to include experience with radio communications and computers.
    Required Certifications, Licenses or Registrations
    • Must have or be able to obtain a TCOLE license as a condition of employment.
    • Must have a valid driver license, driving record that is insurable by UIW insurance carrier, and be at least 21 years of age, as required to drive for UIW.
    Work Hours
    Must be flexible to work varying shifts based on the needs of the department.
    Current shift schedules are:
    • 6am to 2pm
    • 2pm to 10pm
    • 10pm to 6am


    Work days are 5 days on, 2 days off.
    Physical Demands
    • Long work hours in a restricted area.
    • Ability to clearly hear communication on phone, police radio system, and internal radio system.
    • Ability to speak clearly in emergency situations.

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