Performing Arts Services House Management Supervisor

University of North Carolina at Charlotte, United States

Updated: 3 months ago
Location: Charlotte, NORTH CAROLINA
Job Type: PartTime
Deadline: 18 Feb 2024

Position Information
General Information


Position Number STMP15
Working Title Performing Arts Services House Management Supervisor
Division Academic Affairs
Department Col of Arts & Architecture (Col)
Work Unit Col of Arts & Architecture
Work Location Robinson Hall & Rowe Recital Hall
Vacancy Open To All Candidates
Position Designation Non-Student Temporary
Employment Type Temporary - Part-time
Hours per week 4-20, depending on event schedule
Work Schedule
Shifts are generally 6pm-10pm and/or 12:30pm-4:30pm on weekends.
Pay Rate 18.88/hour
Minimum Experience/Education
Departmental Preferred Experience, Skills, Training/Education:
A background in Box Office or House Management is preferred. Must have excellent customer service skills, an outgoing and positive attitude, and the ability to work well under pressure. Must be reliable, responsible, and a good leader. Interest in the performing arts preferred.
Duties and Responsibilities
Seeking a House Management Supervisor for the Performing Arts at UNC Charlotte College of Arts + Architecture. This position’s primary responsibility is to oversee all aspects of Front-of-House operations during music, theatre, and dance performances. Duties include: Preparing the lobby and theater for a performance, coordinating, training, and supervising student ushers, supervising audience seating, communicating with production staff to ensure timely starts and intermissions, maintaining the safety and comfort of all patrons and upholding the highest level of customer service.
Other Work/Responsibilities
Other responsibilities include working with the box office staff to address any patron complaints or ticketing issues, handling any issues that arise during performances such as cell phone usage, video, or photography, and securing the building at the close of every shift. The House Management Supervisor will also assist with the training and supervision of student workers and other house management staff, assist with box office operations including ticket sales, operate our web-based ticketing platform, handle cash and credit card transactions, and complete the required University eCommerce training.
Evening and weekend work is required during the academic year. Must have a flexible schedule. The House Manager reports to the Audience Services Manager.
Necessary Licenses or Certifications
Proposed Hire Date 02/01/2024
Expected Length of Assignment 9 months
Posting Open Date 12/14/2023
Posting Close Date 02/18/2024
Special Notes to Applicants
Part-time temporary positions do not offer healthcare benefits, leave accrual (paid time off), or retirement entitlement (state service).
Full-time temporary positions do not offer leave accrual (paid time off), or retirement entitlement (state service) benefits.  
However, full-time temporary employees are eligible to participate in a High Deductible Health Plan (HDHP).  
Please use these links for more information: 
https://www.shpnc.org/employee-benefits/high-deductible-health-plan
http://hr.uncc.edu/benefits/health-plan-options

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