Patient Services Representative

Details

Posted: 09-May-24

Location: Minneapolis, Minnesota

Salary: 37,772.80 - 51,001.60

Categories:

Healthcare
Staff/Administrative

Additional Information:

2 openings available.

Internal Number: 361194

General Statement of Responsibilities:

The Patient Services Representative role at Boynton Health support provider staff with assessing appropriate service to meet the care needs of the patients in a mental health clinic.  Assigned responsibilities are carried out in a manner respectful of the rights of patients, and conducive to the efficient, effective rendering of high quality ambulatory care.

 

Compensation: $20.80-$24.49 hourly depending upon qualifications and experience. 

 

Detailed Job Responsibilities:

• Screen patients:
  • Collect patient data
  • Assure eligibility of the patient to receive care at Boynton Health
  • Interview to obtain history and reason for visit
  • Interpret collected data to identify patientsâ™ appointment needs
  • Refer significant findings to the Triage Nurse or Urgent Counselor or the provider for assessment
  • Recognize and respond to emergencies and unplanned situations

 

• Appointment scheduling and appointment arrivals:
  • Know Mental Health Cinic (MHC) scheduling guidelines as developed by the provider staff and be able to explain them to patients if necessary
  • Adhere to and explain HIPAA policy and Acknowledgement of Notice of Privacy Practices form to patients.
  • Explain Patient Financial Responsibility Statement to patients.
  • Collect visit copays and inform the patients about their financial responsibilities for payment  when receiving services in the Mental Health Clinic 
  • Issue âœZoom❠invites for patients who receive care via TeleHealth        
  • Correct use of  pronouns as indicated by the patient or staff
  • Schedule language or hearing translators, if needed
  • Obtain current insurance information and appropriate release forms
  • Verify all demographic information
  • Generate a  mental health medical record through the electronic medical records system

 

• Report and record patient information:
  • Answer a high volume of phone calls
  • Take phone messages from callers requesting to speak with a provider and forwarding that information electronically
  • Offer urgent services to students who call in and appear to be in distress
  • Complete paperwork and electronic messaging necessary to facilitate patient care
  • Handle all patient information by phone or in person within boundaries set by patientsâ™ rights to confidentiality

 

• Perform delegated tasks:
  • Process letters, forms and release of information requests in a timely manner
  • Fax documents as requested
  • Follow up on missing provider billing charges
  • Scan and file patient information into the electronic medical record
  • Other duties and tasks assigned

 

• Continual improvement of systems and processes supporting patient access to service:
  • Attend and participate in weekly staff meetings, classes, workshops and in-services
  • Maintain compliance with applicable OSHA, HIPPA, MERTKA, and credit card/financial confidentiality policies.  Adhere to University, Boynton Health and Mental Health Clinic policies and procedures.
  • Keep Team Leader informed of any problems with our systems or procedures.
  • Participate in ongoing review of policies, procedures and protocols
  • Participate in Quality Improvement projects

 

• Work Environment:
  • Promote a safe, equitable, and respectful environment in which concerns can be addressed effectively.

Required Qualifications:

• Business college, office skills training, university level education, clerical experience involving contact with the public, or a combination of related medical clerical / receptionist experience and education to total four years. 
• Experience in a related health clinic clerical position. 
• Experience with an electronic medical record system.
• Demonstrated commitment to promoting a culture that respects and advances diversity and inclusion.

 

Preferred Qualifications:

• Experience in a related mental health clinic clerical position.
• Excellent customer service focus & skills.
• Must have ability to use independent judgment to perform a wide variety of tasks in a professional manner.
• Strong communication and interpersonal skills. 
• Ability to prioritize, problem solve and multitask and perform in high demanding environment.
• Able to perform well under pressure and can handle multiple tasks at one time.
• Excellent problem solving skills.
• Previous experience with Point and Click or other EMR computer programs
• Experience working with individuals from diverse racial, ethnic, and socioeconomic backgrounds.

Create a Job Alert for Similar Jobs
About University of Minnesota Twin Cities
The University of Minnesota, founded in the belief that all people are enriched by understanding, is dedicated to the advancement of learning and the search for truth; to the sharing of this knowledge through education for a diverse community; and to the application of this knowledge to benefit the people of the state, the nation, and the world.
Connections working at University of Minnesota Twin Cities
More Jobs from This Employer
https://main.hercjobs.org/jobs/20078609/patient-services-representative
Return to Search Results